It Trainer Resume Samples

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IT Trainers develop training programs related to IT and coordinating technology-based training sessions for a company's employees. Their resumes highlight such skills as conducting training on Sailpoint IdentityIQ; exploring IDM concepts including provisioning and certification; integrating Oracle 11gR2PS2 on remote Amazon AWS Instance; and conducting training demos in Identity and Access Management products in Oracle. Example resumes show that IT Trainers must have a broad knowledge of computer programs, communications, and internet-based applications in order to be successful at their job.

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1

IT Trainer

Produced redesign of training agendas, facilitator guides, and training materials for classroom based training sessions at [company name] resulting in increased training satisfaction from 67% to 84%.

  • Conducted all training of LCM (life cycle management) projects starting after July 2010.
  • Developed departmental processes that led to IT Training receiving IT Department recognition for ingenuity.
  • Served as Product Manager for Turning Technologies Student Interaction devices which are now utilized in 100% of classes for underclassmen.
  • Served as lead instructor of ServiceNow implementation at [company name] specializing in Change Management and IT Service Continuity Management.
  • Worked with Enterprise Architecture team to implement SCRUM methodology to project management at [company name].
Candidate Info
4
years in
workforce
2
years
at this job
BS
Management Information Systems
MA
Military Chaplaincy
2

IT Trainer

Developed company-wide training program. Prepared written and electronic documents for user enhancement. Implement business applications for company agents.

  • Increased productivity of 100+ employees through classroom training on desktop applications.
  • Assessed skills through set-up and use of interactive Excel spreadsheet.
  • Improved agent warehouse efficiency by providing training specific to operational organization and management functions; traveled to 15+ distribution centers within U.S.
  • Published computer based training for warehouse management system.
  • Facilitated regional training for 50+ users.
Candidate Info
8
years in
workforce
5
years
at this job
HS
Business Administration
3

IT Trainer

Developed curriculum and materials. Delivered IT training courses in both group and one-on-one settings. Worked directly with clients/users to assess needs, analyze data, and design high-quality, customized programs and materials.

  • Ensured adherence to client, FDA, and SOP processes.
  • Created IT department monthly metrics and presented to upper management on a quarterly basis.
  • Support and maintain the corporate IT license and contract records with proper category management and vendor relationship management.
  • Consistently achieved high level of customer satisfaction.
Candidate Info
2
years in
workforce
1
year
at this job
AA
Business
BS
Business
4

IT Trainer

Provided technical support for students using Access, Excel, Word, Dreamweaver, Flash, Fireworks, and HTML

  • Provided hardware/software support for 30 computers
  • Troubleshot equipment when problems occur, analyze equipment, and determine appropriate solutions
  • Overseen the installation of software and diagnosing (troubleshooting)
  • Developed detailed plans and lab procedures
  • Maintained and updated Baltimore's NAF High School website using SiteExecutive Content Management System
Candidate Info
6
years in
workforce
4
years
at this job
BS
Information Science And Systems
MS
Analysis And Design, Management Information Systems
5

IT Trainer

Facilitated training for new and tenured agents on procedures, hardware, software, sales, and customer service.

  • Developed and launched successful New Hire and up-skill training for multi-site call center.
  • Introduced new methods for communicating trends and changes to supervisors and agents in real-time.
  • Created comprehensive web based trainings, manuals, facilitator guides, job aides, knowledge articles, and training materials
  • Increased new hire retention through more hands on training and post training support.
  • Developed and maintained call center SharePoint sites.
Candidate Info
5
years in
workforce
1
year
at this job
Business / Education
6

Director / Senior IT Consultant / Senior IT Trainer

Company provided high-end computer network training and IT engineering consulting services to corporations and Microsoft Certified Technical Education Centers throughout North America. Clients included: Walt Disney Corporation, Southwest Bank of Texas, Halliburton Corporation, Florida Highway Patrol and Texas Children's Hospital, among others.

  • Specialized in the training and implementation of Microsoft Back Office products, including SMS, SQL and TCP/IP
  • Trained over 3,000 adult students on 30 different IT subjects
  • Performed systems evaluations and made recommendations for maximizing client network systems
  • Designed, developed, implemented and maintained client networks
  • Provided project planning and management
  • Performed systems configuration, troubleshooting, application installation, database configuration and administration, batch files scripting, backups and recovery, security, documentation creation and overall network maintenance
  • Lead migrations and implementations for Active Directory, Exchange Mail Server and SMS software
  • Created ZTAC's Train-the-Trainer Instructional Techniques Workshop, a program designed to help IT trainers become more effective instructors. ZTAC's Train-the-Trainer Workshop was certified by Microsoft Corporation and CompTIA. The workshop was attended by over 2,000 students from the United States, Canada, Mexico and Australia
  • Managed company budget and personnel including 15 contract instructors and consultants
  • Generated revenue in excess of […]
Candidate Info
7
years in
workforce
7
years
at this job
BA
History
7

Queue Manager / IT Trainer (contract)

Designed new process maps, work flows and procedures for Change, Incident, and Problem Management to improve effectiveness for end-user community and IT-related functions.

  • Designed BMC Remedy reports and macros to assist with managing aged tickets.
  • Managed aging ticket process and queues for 120 support groups.
  • Recommended specific service level (SLA) metrics be initiated for support groups. Created weekly and ad-hoc trending reports demonstrating improved service levels and aged ticket resolution for executive management
  • Prepared technical training materials and conducted training seminars on Remedy, ITIL related processes, and other areas for entire support organization.
  • Prepared reports and facilitated weekly meetings with support group managers regarding process improvements
  • Designed new Knowledge Base for help desk usage.
Candidate Info
12
years in
workforce
1
year
at this job
8

IT Trainer

Provided initial and sustainability classroom and one-on-one training in satellite communications for Joint Communications Support Element (JCSE). Training material included but not limited to: basic RF theory, modulation, transponders, safety, VSAT terminals.

  • Planned, developed and implemented SATCOM portion of a command-wide training program.
  • Assisted squadrons in training evolutions then provided feedback to squadron leaders of the technical performance of personnel involved.
  • Served as a Subject Matter Expert in satellite communications.
Candidate Info
7
years in
workforce
10
months
at this job
C
Communications
BA
Psychology
9

IT Trainer

Prepared and delivered classes for teaching desktop applications using off-the-shelf software that included word processing packages and bespoke applications.

  • Developed curriculum and materials used to train workgroup management teams.
  • Facilitated periodic training sessions on how to use Digital Media System and MS Office applications.
  • Installed system and application softwares on PC's
  • Evaluated, configured, maintained and recommended hardware and software products
  • Create partitions, images drives and recovering images.
Candidate Info
3
years in
workforce
3
years
at this job
10

IT Trainer

Assessed IT training needs and development. Implemented courses and materials to address them.

  • Project managed firm-wide implementation of e-learning and development of courses.
  • Participated in planning and execution of firm-wide software roll-out.
  • Resolved user issues through coordination with technical staff.
  • Trained IT applications and supported users in multiple offices.
Candidate Info
6
years in
workforce
1
year
at this job
C
Millinery Proficiency
BA
Bachelor of Arts
MA
Linguistics

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