It Support Technician Resume Samples - Page 4

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IT Support Technicians assist computer users with setup, maintenance, troubleshooting, and problems they have with their computers. Example resumes for this position highlight such skills as identifying, isolating, and resolving information system-related problems; providing remote support to confirm access to accounts and sustainable application performance; and identifying and repairing hardware-related computer problems. Most IT Support Technicians are required to have some form of formal education or a degree in information technology on their resumes in order to secure entry-level employment.

For more information on what it takes to be a It Support Technician, check out our complete IT Support Technician Job Description.

Looking for cover letter ideas? See our sample IT Support Technician Cover Letter.

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31

IT Support Technician

Installation of new computer systems, printers, network switches, wireless access points, and other various equipment

  • Troubleshooting, testing, repairing, and replacing hardware components
  • Diagnosing and repairing faulty network components and network connections
  • Routinely updating and maintaining a variety of Windows operating systems including Windows 2000, XP, 7, 8, and Server 2003
  • Perform the role of System Administrator for the Head Start program, ensuring the security of data in the ChildPlus Software database.
  • Running category 5 cable throughout the building and installing RJ-45 jacks to add to existing network
  • Overseeing employee training in Microsoft Office, Lotus, Adobe, and WordPerfect
Candidate Info
5
years in
workforce
3
years
at this job
Business Aab
32

IT Support Technician

Provide exceptional customer service and high level client support for more than 2000 end users

  • Provide a high level client support for computer and laptop end-users
  • Analyze technical needs and install, monitor and maintain end-user workstations, PC hardware, software, and network devices such as network printers(HP, Kyocera, Sharp), Cisco routers, Cisco switches, wireless access points
  • Utilize extensive technical skills to create and deploy servers and VPNs to increase corporate efficiency
  • Analyze databases to spot trends and underlying issues and resolve any issues discovered in a timely manner
  • Document troubleshooting steps and provide information to developers and system administrators when needed
  • Close more than 400+ helpdesk tickets involving more than 20+ unique applications over the course of 1 year
Candidate Info
9
years in
workforce
2
years
at this job
BA
Computer Science
BA
Communication
33

IT Support Technician

  • Provided customer support for remote and local users throughout North America
  • Setup and serviced PCs, Laptops, Thin Clients, and Servers
  • Organized and maintained IT hardware and inventory tracking databases
Candidate Info
9
years in
workforce
1
year
at this job
AS
Computer Science
BS
Progress
34

IT Support Technician Ii-digital Imaging Center/printshop

Support all aspects of [company name] engineering, legal, marketing, archives, design drafting, public affairs, and customer service.

  • Work closely with graphic design department for various campaigns.
  • Perform various print-shop duties - e.g. scanning, printing, binding, etc.
  • Scan/Print GIS maps using Oce Color Wave 600 printer and Oce TC4 scanner.
  • Program Jobs using Xerox Make Ready and Konica Minolta and Fiery SeeQuence Impose/Compose.
  • In charge of preparation of engineering standards and specifications to bid.
  • Received two awards for Excellence in Customer Service and one award for Above and Beyond the Call of Duty.
Candidate Info
16
years in
workforce
4
years
at this job
35

IT Support Technician

Support corporate and regional offices staff of over 500 employees at several levels

  • Deploy laptops and desktops using SCCM imaging and remote tools
  • Support regional facilities and traveling users with mobile hardware (1,200 employees)
  • Encrypt and secure company hardware
  • Provide after hours on-call support (rotating shift)
  • Support of both Apple and Android mobile devices (mobile phones & Tablets)
  • Provide technology refresh for all departments as needed
Candidate Info
4
years in
workforce
2
years
at this job
36

IT Support Technician

Investigate, troubleshoot, and resolve computer hardware, printer, and networking problems

  • Perform administrative tasks involved with creation, deletion, and changes for MS Windows XP & 7 user accounts using active directory on Windows Server 2008
  • Responsible for installation, configuration, and troubleshooting of the following software products: Microsoft Office Suite, MS Windows Operating Systems, MS Exchange, Backup products, McAfee Anti-Virus, Anti-SPAM products, and Remote Access methods
  • Respond to correspondence and requests for information pertaining to patient reports or IT related issues
  • Assist in review, correction, and distribution of final patient results reports by fax, email, and FTP medium
  • Responsible for new workstation setups and termination of equipment. Responsible for relocation of employee equipment
  • Perform daily backup of server data files and media
Candidate Info
26
years in
workforce
5
years
at this job
BS
Network And Communications Management
37

IT Support Technician

Manage user account administration (password resets, permissions changes, and account lockouts)

  • Using remote support software such as Bomgar and Apple Remote Desktop (ARD) to support users
  • Perform re-imaging using SCCM and Casper for Windows and Mac machines
  • Provided desk side support for various hardware, software, and network connectivity issues
  • Assisting Network Administration and System administration teams as needed
  • Performed basic networking configurations such as activating ports and submitting printer reservations
  • Troubleshooting various well known software such as Cisco VPN, Citrix, Microsoft Office suite, Adobe Acrobat professional
Candidate Info
4
years in
workforce
3
years
at this job
BA
Communication Arts & Science
38

IT Support Technician

Manage user account administration (password resets, permissions changes, and account lockouts)

  • Using remote support software such as Bomgar and Apple Remote Desktop (ARD) to support users
  • Perform re-imaging using SCCM and Casper for Windows and Mac machines
  • Provided desk side support for various hardware, software, and network connectivity issues
  • Assisting Network Administration and System administration teams as needed
  • Performed basic networking configurations such as activating ports and submitting printer reservations
  • Troubleshooting various well known software such as Cisco VPN, Citrix, Microsoft Office suite, Adobe Acrobat professional
Candidate Info
4
years in
workforce
3
years
at this job
BA
Communication Arts & Science
39

IT Support Technician & MIS Analyst

Perform maintenance on servers by analyzing memory usage, storage, scheduling reboots, replacing failed drives, and reviewing generated reports and statistics

  • Administer front end of company MRP system working with forms, permissions, utilities, licensing, settings and updates
  • Maintain company's Exchange server by checking service health, analyzing usage, verifying email retention, filing support tickets, licensing, renewals, reporting, and mail flow rules
  • During a move, coordinated with contractors to have proper and timely installation of network infrastructure, internet service, server room layout and setup, security cameras, alarm systems and electronic access control systems
  • Set up, maintain and troubleshoot PCs, Macs, printers, IP phones, firewalls, routers, access points and other network & PC hardware
  • Run scheduled sales and stock reports for management and reconciled inventory at 10+ warehouses on a monthly basis
Candidate Info
6
years in
workforce
3
years
at this job
C
Information Systems
AS
Associate of Science
40

IT Support Technician

Imaged new PCs; built to individual user's software usage.

  • Completed backup of user data.
  • Deployed and installed units; restored user's data; troubleshot issues.
  • Interaction with all levels of management.
  • Troubleshot Windows, Networking, Blackberry, Administration and working knowledge of DNS & DHCP.
  • Took calls and supported in-house users with day to day issues.
  • Troubleshot MS Office & in-house products, various O/S & VPN Remote Access, remote users desktop via SMS, Net meeting & Windows Remote Session.
  • Utilized Active Directory, System Management Service, Path Manger, Print Manager, Remedy, Lotus Notes Net meeting, MS Outlook, Cisco Phone Manager, Message Manger, Notes 7.5 Chat.
Candidate Info
14
years in
workforce
7
months
at this job

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