It Support Technician Resume Samples - Page 3

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IT Support Technicians assist computer users with setup, maintenance, troubleshooting, and problems they have with their computers. Example resumes for this position highlight such skills as identifying, isolating, and resolving information system-related problems; providing remote support to confirm access to accounts and sustainable application performance; and identifying and repairing hardware-related computer problems. Most IT Support Technicians are required to have some form of formal education or a degree in information technology on their resumes in order to secure entry-level employment.

For more information on what it takes to be a It Support Technician, check out our complete IT Support Technician Job Description.

Looking for cover letter ideas? See our sample IT Support Technician Cover Letter.

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21

IT Support Technician

Install and maintain end user hardware and server hardware, troubleshooting both hardware and software issues that occur. Coordinate with third party vendors to install and maintain their hardware and assist with troubleshooting. Add, edit and remove users from company systems as needed.

  • Setup, configured and deployed user hardware.
  • Respond to end user requests and troubleshoot issues. Supported approximately 300 end users
  • Worked with third party vendors to purchase, configure and deploy servers, switches and software for construction of two new buildings and remodeling of four existing facilities.
Candidate Info
7
years in
workforce
7
years
at this job
BS
Business Information Systems
22

IT Support Technician

Regularly provided technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.

  • Replaced faulty hardware: RAM, PSU's and hard drives.
  • Remove malware infections using an assortment of tools/techniques.
  • Managed email accounts within the mail server.
  • Expanded wireless connectivity using secondary routers, and signal repeaters.
  • Researched and replaced faulty motherboard with comparable models when an exact replacement couldn't be found.
Candidate Info
29
years in
workforce
11
years
at this job
BS
Information Systems
23

IT Support Technician

Provided technical assistance to computer system users. Answered questions and resolved computer problems for clients in person, via telephone or from remote location. Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems within a Windows 7 pro platform environment

  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
  • Managed inventory of new computers VivaDesk tracking software
  • Assisted clients on requested password issues and reset requests with Active Directory in a hosted environment
Candidate Info
10
years in
workforce
2
years
at this job
AAS
Associate of Applied Science
24

IT Support Technician

Provided front line phone queue support for customers.

  • Entered detailed information for each call into the call tracking system.
  • Responsible for handling all call through resolution in a timely manner.
  • Consistently exceeded customer expectations for service quality and identified needs and solutions for improving customer experience.
  • Able to promptly answer technical support related email, phone calls and other electronic communications.
  • Understanding of Military terminology and Army Training programs.
Candidate Info
3
years in
workforce
1
year
at this job
AS
Computer Information Science - Network Security
BS
Computer Information Science - Cloud Computing
25

IT Support Technician

Manufacturing Facility with approx. 70 local employees, More than 500 employees worldwide in 7 locations

  • Provide desktop support for over all users by phone, remote control or in person as needed to minimize downtime
  • Planned and implemented on-line FAX system (Ring Central) to replace antiquated analog system, realizing a 100% savings.
  • Support plant as necessary on a 24-7 basis to limit system down time.
  • Identify, isolate and repair computer equipment and printers showing wear and tear as well as during preventative maintenance routines
  • Responsible for new computer setup and upgrades as directed by IT manager.
  • Provide user training as needed to help support users with changes in technology
  • Setup and manage smartphones as well as coordinating global coverage for travelers.
  • Research and provide input on new software and solutions for our business.
Candidate Info
4
years in
workforce
4
years
at this job
Technology
26

Lead IT Support Technician & Marketing

  • Assisted with the joint venture between two of the major mortgage brokers in Chicago, Key Financial Investment Co. and [company name]
  • Standardized IT processes regarding procurement of hardware and software needs, technical training and user documentation for peers and other staff
  • Assisted department staff and employees on the installation, configuration, and ongoing usability of desktop workstations, peripheral equipment, mobile devices and software within established IT standards and guidelines, which consisted of 100 employees
  • Created and marketed several presentations and designs for the new construction of a five-star luxury hotel in the Dominican Republic, The Grand Pearl
Candidate Info
4
years in
workforce
6
months
at this job
Management Information Systems
A+ Hardware & Software
Windows 7
27

IT Support Technician

Manage users in Windows Server 2008, Active Directory, Exchange, ScriptLogic

  • Developed group polices to automate folder redirection, snpmwalk queries for printers, and file backups for Softros messenger settings.
  • Managed users access to building doors, Websites(Porsche, AccessAudi, Jaguar, Ferrari, McLaren, etc)
  • Troubleshooting of switches and access points.
  • Daily Helpdesk support for 350+ users.
Candidate Info
6
years in
workforce
2
years
at this job
AA
Information Technology
BS
Information Technology
28

IT Support Technician

  • Repaired, configured, software installations of Windows XP, Macintosh
  • Repaired Windows based issues including virus removal, spyware, root kits
  • Documented information problems or issues within a ticketing system
  • Provided remote and onsite support for PC’s and Macintosh
  • Installed, configured, and maintained Windows 7
  • Support Windows 7, HP, DELL, desktops, laptops, Monitors
  • Enterprise support Windows XP, Macintosh OS X desktops, laptops
Candidate Info
3
years in
workforce
1
year
at this job
BS
Business Administration Management
29

IT Support Technician / Desktop/rsw/logistics

Provided computer help desk support via telephone communications with end-users.

  • Troubleshot and resolved desktop, network, and systems issues Extensive use and training of Windows XP, Windows 7, some Mac Os and, documented help desk tickets/resolutions
  • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
  • Manage and repair many different print queues. Troubleshoot print servers and remotely manage sessions.
  • Resolved support issues in real-time via chat and remote desktop connections
Candidate Info
13
years in
workforce
1
year
at this job
BS
Network Management
30

It Support Technician

Provided end-user technical support for computer and LAN related issues

  • Setup, deployed, and maintained end-user PC's, Printers, scanners
  • Assisted in discovery, research and resolution of technical issues.
  • Monitored and responded to phone and e-mail requests for technical support
  • Maintained Help Desk specific applications and assisted in refining procedures
Candidate Info
14
years in
workforce
7
months
at this job

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