It Support Technician Resume Samples - Page 2

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IT Support Technicians assist computer users with setup, maintenance, troubleshooting, and problems they have with their computers. Example resumes for this position highlight such skills as identifying, isolating, and resolving information system-related problems; providing remote support to confirm access to accounts and sustainable application performance; and identifying and repairing hardware-related computer problems. Most IT Support Technicians are required to have some form of formal education or a degree in information technology on their resumes in order to secure entry-level employment.

For more information on what it takes to be a It Support Technician, check out our complete IT Support Technician Job Description.

Looking for cover letter ideas? See our sample IT Support Technician Cover Letter.

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11

IT Support Technician

Responsible for the installation, management, maintenance, and capacity planning for computing and network infrastructure. Areas of responsibility include, but not limited to, hardware and software for workstations, full user support, and technical problem resolution.

  • Provided help desk support: Provided support and technical training on hardware and software to end users. Set up and maintained the operations of all computer systems and other technologies.
  • Performed diagnostics: Troubleshot system issues, documented help desk tickets and resolutions and maintained equipment. Troubleshot problems with a variety of computer operating systems and hardware configurations.
  • Managed technical equipment: Supported 60 office employees and 100 plus field workers
Candidate Info
16
years in
workforce
10
months
at this job
BS
Network And Communication Management
12

IT Support Technician

Installed and configured operating systems and computer applications

  • Tested and evaluated new technology and equipment
  • Troubleshot system and network problems at headquarters and worldwide campuses
  • Repaired equipment and replaced parts
  • Diagnosed and solved hardware issues such as printers, desktop/laptop machines including Macintosh
Candidate Info
12
years in
workforce
2
years
at this job
BS
Commercial Space Operations
Mechanical Engineering
13

IT Support Technician

Provide first level store systems support for the company's backend applications and devices.

  • Promptly responded to incoming calls and accurately created detailed tickets to be escalated to specialist when needed.
  • Quickly learn to master new technology to better provide outstanding support to the associates.
  • Highly self-directed enabling accurate decision making such as when and what servers need to be bounced to improve overall system performance.
  • Successful as part of a team to get the job done.
Candidate Info
5
years in
workforce
1
year
at this job
BBA
Mis
14

IT Support Technician

Familiar with systems administration support for Windows/Unix systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration.

  • Fimilar with and optimizing Unix shell scripts using Bourne, Korn and Bash shells.
  • Performed regular system backups and recovery procedures, closely following SOPs to ensure system security.
  • Helped resolve virus outbreak as member of a team that quickly isolated and removed virus that had infiltrated systems.
  • Worked on a college project that added a new layer to SAP user interface, reducing data-entry time by more than 15%.
  • Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.
Candidate Info
BS
Computer Information Systems
15

IT Support Technician

Level 3 multi vendor support to 3,000+ users. Resolved system hardware/software problems. Documented end-user interaction using Remedy.

  • Supported desktop, laptop, server, peripherals and LAN
  • Installed LINUX hardware and software
  • Installed new systems using Enterprise network imaging
  • Performed data recovery and destruction
  • Managed IT equipment depot and shipping for East Coast Region
  • Inventory management of 2000 + devices
Candidate Info
8
years in
workforce
1
year
at this job
BA
International Business
16

IT Support Technician

  • Installed and tested over 100 computer systems, displays are related equipment throughout Broadmoor Hotel in two days in preparation of the 28th annual National Space Symposium and Cyber 1.2.
  • Provided technical support to graphic designers leading up to the symposium insuring no deadlines went past due because of computer malfunctions.
  • Supported registration check-in and speaker check-in personnel to insure no problems occurred because of computer malfunctions while checking in over 9,000 guests.
  • Devised a no cost solution to run multiple question and answer sessions during the symposium saving the foundation over $2,000 from unneeded equipment.
Candidate Info
6
years in
workforce
2
months
at this job
Automotive Technology
Physics
17

Global IT Support Technician

Provide ongoing departmental, technical and development support to maintain and/or enhance existing hardware, software, and processes by handling installations, upgrades, deployments, project management, the diagnosis of issue severity, problem resolution, service recovery, and service continuity.

  • Provide status reports on active problems by documentation within HP Service Manager ticket system.
  • Coordinate and implement movement and relocation of business units and their necessary technical equipment to facilitate growth across company locations
  • Coordinated, implemented, and supported voip phone upgrade for approximately 3000 users
  • Coordinated and supported windows 7 upgrade for approximately 1500 users
Candidate Info
9
years in
workforce
3
years
at this job
BBA
Business Information Systems
18

IT Support Technician I

Provide installation, maintenance and support to users of desktops, laptops, printers, portable and smart phone devices.

  • Provide support for Windows, Citrix, GE IDX, Allscripts and other Information Technology end user support functions.
  • Responsible for resolving day to day issues and acting as liaison between IT and assigned end users.
  • Team lead during the deployment of 450 thin-clients for the Citrix upgrade. This included gathering information, working with the site directors in planning for the late night deployments.
  • Successfully implemented an inventory tracking system used to track the thin-clients 450 thin-clients deployed and computers at each site.
  • Co-created a hardware independent image for Windows XP that resolved a puzzling issue that one of the doctors experienced. Because of the success of the image, this is the standard image used across all computer systems.
  • Assisted manager in gathering information for different parts of the IT Department in preparation for the move to our new Mission Hills building.
  • Providing service to all of our Santa Clarita sites, which includes 5 of 13 sites.
Candidate Info
12
years in
workforce
4
years
at this job
AA
Programming For Business
AA
Computer And Electronics Engineering Technology
19

IT Support Technician

Technical lead on Windows 7 upgrade project

  • Coordinated with departments to replace outdated equipment and performed
  • Provided level 2 technical support on-site and by remote desktop assistance
  • Imaged computers and installed software for end-users utilizing Altiris
  • Trained other IT team members and end-users by creating documentation and by providing demonstrations
Candidate Info
7
years in
workforce
2
years
at this job
20

IT Support Technician

Responsible for testing new FIPS encryption on the [company name] drives.

  • Assembled and repaired all drive equipment coming into the company.
  • Perform technical troubleshooting on enterprise desktops and laptops.
  • Install, configured and cable all networking equipment within the environment (configured VoIP phones and Netgear port switch, ran all cabling to the cubicles and offices and installed the wireless routers.
Candidate Info
20
years in
workforce
3
years
at this job
BS
Telecommunications Management

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