It Support Specialist Resume Samples - Page 5

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IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Sample resumes for this position indicate skills like managing hardware such as patch panels, switches, and cabling; deploying workstations and training end users with programs; and working in conjunction with the help desk team to resolve issues as they occur. While not imperative for the role, some applicants are able to show a bachelor's degree on their resumes in a related field, while others have completed some college coursework.

For more information on what it takes to be a It Support Specialist, check out our complete IT Support Specialist Job Description.

Looking for cover letter ideas? See our sample IT Support Specialist Cover Letter.

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41

IT Support Specialist

Created user accounts, assigned permissions, installed hardware and software on desktops and servers.

  • Provided remote and field support for various Career Centers located within Fulton County.
  • Troubleshoot various hardware and software problems; provided updates to software.
  • Created VPN accounts and support.
  • Troubleshoot desktop and server support for 200 end users.
Candidate Info
4
years in
workforce
1
year
at this job
C
Information Security & Assurance
BS
Information Technology
Technology Summary
42

IT Support Specialist

Provide 1st level service for all client requests submitted by email and over the phone.

  • Provide administrative support such as resetting, configuring and tweaking network access, improving it by 50%.
  • Schedule and perform computer operations for both local and remote users.
  • Install, configure and troubleshoot desktops, laptops, smartphones, servers, printers, software, hardware and network issues.
  • Recover computer crashes, blue screens and boot problems in Windows with no loss of data.
  • Update Windows service packs, files, patches, and systems to improve performance and recovery issues.
  • Walk the end user through any diagnostic or technical steps that need to be completed in order to resolve the issue.
Candidate Info
5
years in
workforce
9
months
at this job
BS
Computer Science
MA
Business Administration
43

IT Support Specialist Ii/network Administrator

  • Supported all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets, including more than 48,000 data ports on more than 1,600 switches.
  • Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations across the entire network enterprise.
  • Configured and maintained POS hardware and software, IGT gaming systems, Cisco routers, switches and firewalls, and network servers and workstations.
  • Collaborated with cross-functional administrators and supervisors to identify, implement, and support new network technologies.
  • Managed communications between operational and network administration personnel; acted as a liaison to translate business needs into supportable technical solutions.
Candidate Info
3
years in
workforce
2
years
at this job
BS
Computer Science And Information Systems
44

IT Support Specialist

Worked with Microchip's clients to resolve software, hardware, network, and server issues via Phone/Service desk tickets system.

  • Used HP Service Desk software to manage task, incidents, and service requests.
  • Escalated issues as needed and maintained communication with customer and Technical teams. Created/maintained service requests record and tracked issues.
  • Worked independently as only Tier 1 support, providing sole support for international operations.
  • Maintained User account using Active Directory site wide
  • Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas
Candidate Info
8
years in
workforce
3
years
at this job
Computer Information System
45

IT Support Specialist

Responsible for entering and tracking software and hardware quotes; audit warranties, licenses, system upgrades, replacements, or repair

  • Level 2 support; manage and monitor several queues: incident tracking, service account request, Oracle and procurement request, email and voicemail
  • Ticket auditing; verify data accuracy, quality, and edit for completeness
  • Intranet Content Management; maintenance, modifications, and design
  • Review, document, create, or update troubleshooting script
  • Incorporate process improvements; update existing procedures
Candidate Info
6
years in
workforce
3
years
at this job
BS
Information Systems And Healthcare Management
Business
46

Senior IT Support Specialist

Provided advanced on-site and remote support for over 5,000 end-users while managing staff schedule, website, policy, advertising, and customer relations

  • Configure, Troubleshoot, and Repair Computers, Laptops, Servers, Printers, Peripherals, and Devices
  • Managed critical hardware and software issues with specific time constraints
  • Applied refined knowledge of PC Hardware, Software, Networking, and Security
  • Implemented Software, Hardware, and Network Optimization to Residential and Business Customers
  • Responsible for budgeting, deployment, configuration, and support of systems and networks for various businesses and establishments such as Hospitals, Dentist Offices, Real Estate Offices, and commercial clients in Large-Scale Server Environments.
Candidate Info
13
years in
workforce
2
years
at this job
BS
Information Technology
47

IT Support Specialist

Served directly under IT Director to coordinate and deploy new IT infrastructure

  • Coordinated new IT infrastructure deployment directly under IT Director that included both hardware and software installations in multiple states and Mexico
  • Migrated entire organization into new IT Infrastructure including international users
  • Provides all helpdesk support that includes 400+ remote users and 150+ remote workstations
  • Audited organization's electronic accounts that resulted in savings of over $2,000/month
  • Deployed and maintains multiple on-site and hosted servers including MS Exchange, SharePoint, Active Directory, Trillian, File Share Storage, Backup Exec, Desktop Central and Endpoint
  • Provides network support for proper connectivity and secure configurations that include WAN, LAN, VPN, SonicWall Firewalls, remote connections, and security management
  • Maintains vendor relationships and inventory of both software and hardware that include Cisco VoIP phones, Laptops, Desktops, Storage Servers, Printers, Tablets, Mobile/Satellite Phones, and various software licenses
Candidate Info
13
years in
workforce
3
years
at this job
BS
Information Technology
48

IT Support Specialist

Provide technical assistance to computer system end users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. Provide assistance concerning the use of computer hardware and software, including printing, PC imaging. Also installed and configured PC hardware and software applications.

  • Experienced in setting and meeting deadlines, planning and developing methods for computerizing a range of business tasks.
  • Provided support of IT hardware, software, and networks.
  • Trouble shooting, administration and support of Windows 2000 Server and MS Exchange at all levels.
  • Setup and deployed voice over IP Phone
  • Added computers and created users in active directory
Candidate Info
28
years in
workforce
9
years
at this job
Marketing
49

IT Support Specialist

Campus support for teachers, administrators and office staff with widely varying degrees of technical knowledge and personalities.

  • Support PC's and laptops running Windows 2000, XP, 7 and MAC OS operating environments. Office 2000, 2003, 2007, 2010 and 2013 support. Outlook XP, 2010 and 2013 setup and maintenance.
  • Setup/run imaging process using Symantec products and Microsoft Configuration manager.
  • Setup and maintain 30+ laser and desk jet printers of various manufacturers.
  • Maintain and configure intra network functionality for school campuses.
  • Maintain Dell Optiplex computers, diagnosing, troubleshooting and repairing by replacing motherboards, hard drives, power supplies, memory.
Candidate Info
30
years in
workforce
15
years
at this job
BS
Computer Science

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