It Support Specialist Resume Samples - Page 2

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IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Sample resumes for this position indicate skills like managing hardware such as patch panels, switches, and cabling; deploying workstations and training end users with programs; and working in conjunction with the help desk team to resolve issues as they occur. While not imperative for the role, some applicants are able to show a bachelor's degree on their resumes in a related field, while others have completed some college coursework.

For more information on what it takes to be a It Support Specialist, check out our complete IT Support Specialist Job Description.

Looking for cover letter ideas? See our sample IT Support Specialist Cover Letter.

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11

IT Support Specialist (owner)

Offered on-site PCs services by providing installation of software, hardware and local area networks.

  • Responded to customers with a high degree of urgency to their needs and requests.
  • Diagnosed and corrected applications and operating systems software issues including peripherals and hardware issues.
  • Provided training to customers in the use of Windows XP- 2003, Vista-Windows 7 and Mac OSX.
  • Prepared reference for users by writing operating instructions.
Candidate Info
11
years in
workforce
4
years
at this job
HS
High School Diploma
12

IT Support Specialist

Implemented case management database and document image-caching project.

  • Analyzed the need for new technology, and innovated mobile computing solutions integrating
  • Responsible for software maintenance and support for staff of 40.
  • Identified training needs; designed and delivered training programs.
  • Provided hardware and software user support.
Candidate Info
34
years in
workforce
2
years
at this job
C
Professional Counseling
C
Html
C
Computer Technology
13

IT Support Specialist

Created, resolved and provided proper escalation as needed using BMC Remedy incident tracking software.

  • Created and developed software solutions for application errors.
  • Provided end user support for system administration issues.
  • Updated user documentation and conducted training as needed.
  • Monitored servers and reported issues to prevent operational impact.
Candidate Info
14
years in
workforce
2
years
at this job
14

Global IT Support Specialist

Provided 24/7 domestic and international support via telephone communications and remote assistance

  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists
  • Worked closely and effectively with customers to replace/repair defective hardware and software
  • Instructed and trained end-users regarding computer literacy
  • Support of mobile devices
Candidate Info
5
years in
workforce
3
years
at this job
AAS
Computer Technology
15

Network Administrator/it Support Specialist

Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.

  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Administered in-house and telecommuters phone system, network, internet, email and web connectivity.
  • Implemented company policies, technical procedures and standards for preserving integrity and security.
  • Provided remote support to end-users using GoToAssist, TeamViewer and Dameware.
  • Acted as first point of contact for all major technical issues, including power outages, system failure and disaster recovery. Updated network systems to support confidential company operations.
Candidate Info
17
years in
workforce
4
years
at this job
HS
High School Diploma
AS
Associate of Science
16

IT Support Specialist

Primary duties include the maintenance of a virtual environment utilizing VMWare VSphere 5.1 and Hyper-V, support of VEEAM Backup software, the support of iOS devices utilizing Airwatch, and the design and maintenance of the Denver Disaster Recovery site. Additional duties include the support of Avaya IP Office VoIP system. Single Point of Contact for all IT and Facilities related issues in the Denver office.

  • Re-Engineered the SAN environment with VEEAM software and Dell EqualLogic SAN.
  • Upgraded Domain from 2003 to 2008 R2. Cleaned up Active Directory and Group Policies.
  • Created "How-to" document for the implementation of support of the Airwatch application.
  • Developed solution for patching equipment in accordance to SOX audits.
  • Successfully designed, implemented, and tested Disaster Recovery plan.
Candidate Info
25
years in
workforce
2
years
at this job
BS
Industrial Engineering
17

IT Support Specialist

Oversaw and provided day-to-day technical customer support to over 15 sites for desktop systems, software, hard ware and networks infrastructure.

  • Managed the deployment, maintenance, support and upgrade of desktop PC's, hardware software, operating systems and distributed printers.
  • Troubleshot and resolved major and minor computer hardware and software issues.
  • Install, Maintained and managed company VOIP phone system.
  • Documented emergency recovery plan for network.
  • Install and monitored Network Security cloud based endpoint user protection.
  • Researched, tested and implemented new technologies.
  • Designed, constructed the implementation of networks.
  • Served as a liaison between IT and business groups.
Candidate Info
20
years in
workforce
6
years
at this job
BA
Computer Science
MA
Health Administration
18

IT Support Specialist

Supported Windows 2003 and 2008 Domains - User Accts, Desktop, Servers and supported Office 2003/2007 Suites, Exchange 2007, Vmware/Vsphere, Lawson and ICMS applications. Responsible for Software License renewal/documentation and daily tape backup/restore. Supported remote users in London, Dublin and Singapore.

  • Recognized for Windows 7 company rollout and upgrade from XP.
  • Recognized for Symantec Endpoint rollout and management installation.
  • Recognized for creating webpages and support for SharePoint.
  • Effectively encrypted Bitlocker on company hard drives.
  • Ensured minimal downtown/issues with company's LAN and WAN through ongoing monitoring and quick problem resolution.
  • Met both domestic and international user needs immediately by providing bi-weekly 24 hour on call support.
Candidate Info
14
years in
workforce
5
years
at this job
AA
Network Engineering
19

It Support Specialist

Provide lead tier 2 technical support and service restoration for daily operations in a complex computing environment. Perform a broad range of IT support services with PC, mobile device, software, and basic network support. Work including issues involving multiple components (e.g. network, operating systems) and integration of components. Build customer relationships by coordinating with customers to plan operational work. Actively coordinate with team members and other service support groups to effectively resolve incidents and requests.

  • Managed the Microsoft System Center Service Manager ticketing system for LA, MD, PA, and VA for all end user support including MA and IR tickets. This included first call resolution and remote support and senior management escalation. Was successfully able to meet 80% completion in resolving tickets.
  • Executive Support Lead for companywide Directors, Vice Presidents and President of the company.
  • Primary technical liaison to assist the 24/7 Help Desk and Desktop Support with technical support.
  • Assisted the SCCM group with software installations for company.
Candidate Info
11
years in
workforce
3
years
at this job
MS
Information Technology
20

IT Support Specialist

Administrated large network of over 300 Windows XP computers

  • Installed, repaired, and troubleshot computer hardware and peripherals
  • Monitored system integrity and health
  • Evaluated and recommended new technologies
  • Coordinated system upgrades between Production and IT departments
  • Maintained backup environment
  • Provided SOX auditing and analysis
Candidate Info
10
years in
workforce
5
years
at this job
AAS
Associate of Applied Science

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