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IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Sample resumes for this position indicate skills like managing hardware such as patch panels, switches, and cabling; deploying workstations and training end users with programs; and working in conjunction with the help desk team to resolve issues as they occur. While not imperative for the role, some applicants are able to show a bachelor's degree on their resumes in a related field, while others have completed some college coursework.

For more information on what it takes to be a It Support Specialist, check out our complete IT Support Specialist Job Description.

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1

IT Support Specialist

Offered support to CUL end-users who experienced problems with their computers and tablets, software, and phones. Issues also included Active Directory and MS Exchange user setup and maintenance. Support requests were managed through a ticketing system and were worked in-person, by phone or using remote tools. Efficiently managed network infrastructure and provided desktop support to five satellite locations.

  • Negotiated best pricing for hardware and software quotes and procurement. This allowed CUL to allocate funds of the operation budget to other areas.
  • Realigned and managed Sprint Wireless and XO Communication vendor accounts to fit business needs. This resulted in 45% lower billing and reduced wasteful usage.
  • Performed CUL's first comprehensive IT Inventory via an asset management tracking tool. Consequently, an external audit was successful and showed asset accountability.
  • Upgraded thirty-two XP Machines to Windows 7 over three days in preparation for a Office 365 Roll Out
Candidate Info
9
years in
workforce
3
years
at this job
2

IT Support Specialist

Provided training and support for a wide range of applications and hardware in a Microsoft windows environment.

  • Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate
  • Supported wide range of remotely hosted Citrix Virtual Desktop applications covering all technical aspects.
  • Implemented company-wide use of Microsoft Office 2010, Windows 7, Prolaw XII and conducted training sessions for attorneys and staff after utilizing project management institute practices for application deployment.
  • Recovered lost and corrupt Microsoft Office documents saved both locally and remotely.
  • Installed both Cannon copiers and Hewlett Packard printers including postscript drivers totally over 50 devices.
  • Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment.
Candidate Info
9
years in
workforce
2
years
at this job
BA
Business
3

IT Support Specialist

Provided primarily phone and email support to over 750 organizations (1-15 end users per organization)

  • Took anywhere between 20-60 calls on a day to day basis
  • Provided configuration support for both Microsoft Office Suite and Adobe Acrobat
  • Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied
  • Technical problem solving dealing with various proprietary software issues as well as HTML issues
  • Trained, mentored and provided clear and concise direction to new employees
  • Assessed all calls and made sure the resolution time met or exceeded company standards
Candidate Info
6
years in
workforce
4
years
at this job
4

IT Project Manager/it Support Specialist

Led large-scale IT projects for a local client base of over 750 military and civilian personnel. Oversaw application upgrades, OS/hardware upgrades, patch management, and audit lockdowns. Served as the IT project manager for multiple software deployments throughout New Mexico, Texas, and internationally; managed requirements gathering, rollout, training, and operational activities. Managed multiple projects through organizational requests from initiation to closing phases. Trained and coached new team members to facilitate continuous process improvement of project team performance. Managed 10 to 15 team members and control budgets up to $950,000 dollars.

  • Monitored and presented project risks to senior management through on-going processes of identifying, assessing, tracking, developing and executing risk mitigation strategies throughout project development.
  • Inherited a bad network access project which was causing multiple non-compliance incidents. Through a series of actions, team subsequently delivered a successful project resulting in zero non-compliance incidents.
  • Analyzed database management solutions to introduce ideas to increase repository storage needs by 50%.
  • Instrumental in the development of ISO 27001 procedures for the newly merged departments. Participated in the ISO 27001 audits and inspections. New departments completed 2 audits with zero non-compliance incident.
  • Directed the completion of a data migration project which included Microsoft SharePoint, a 3 terabyte Share Drive repository, and 2,000 pieces of IT office equipment with an IT budget of $250,000.
  • Oversaw a six month, multi-phased project worth $1.5M dollars. Successfully acquired critical IT and satellite communications assets from regional office to support command and control operations.
  • Saved over $150,000 in design costs for a particular project by efficiently using in-house personnel.
Candidate Info
8
years in
workforce
3
years
at this job
BS
Information Technology
MS
Information Technology
5

IT Support Specialist

Oversaw the installation of a new Mitel admin phone system. Installed new cordless phones in all guest rooms

  • Managed system updates and scanning for PCI compliance
  • Supported 25 users across all departments, configured and maintained PCs and servers for all users
  • Responsible for creating email and domain user access accounts for new users
  • Created documentation used for training and troubleshooting
  • Installed and trained the staff in the use of the new guest room cordless phones.
  • Performed periodic backups and maintenance of key systems
Candidate Info
5
years in
workforce
7
months
at this job
AA
Liberal Arts
BS
Hospitality Management
6

IT Support Specialist

Provided helpdesk support for multi-property hotel resort environment, including property tours and service calls.

  • Provided support for desktop software products: Microsoft, iSeries, InfoGenesis Revelations, Aristocrat, DataMagine, KeyPro, Tour Trax, Saflok and MGT.
  • iSeries/ OS 400 Support: LMS, Stratton Warren, Showgate and Casino Management Systems.
  • Wrote and administered documentation for helpdesk operations procedures.
  • Provided hardware support for PC, POS terminals and printers. Performed EOD for CBS sports book system.
Candidate Info
32
years in
workforce
15
years
at this job
Management Information Systems
7

IT Support Specialist

Responded to Support tickets routed to Local group by centralized helpdesk.

  • Undertook special projects as directed including Office 2007 upgrade and Hardware upgrades.
  • Maintained and supported remote clients.
  • Recorded Problems and resolution details in the Remedy ticketing system.
  • Installed, configured and maintained all desktop, laptop workstation and software systems for office users.
  • Maintained and troubleshot Operating Systems including Windows XP Windows 7 and MAC OS X in a domain environment.
  • Assisted Event specialist with preperations for [company name]. Events (ie Essex Music Festival).
Candidate Info
7
years in
workforce
6
months
at this job
8

IT Support Specialist

Performed maintenance and support of personal computers, software and peripheral equipment, identifying problems and providing appropriate solutions

  • Installed desktop image, operating systems and applications
  • Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions
  • Performed hardware and account setups for new employees
  • Provided off hours support for high priority issues
  • Set up and configured wireless access points and maintained client connectivity
  • Provided maintenance, installation and configuration of network and workstation hardware and software
Candidate Info
9
years in
workforce
8
years
at this job
HS
Computer And Network Technology
9

IT Support Specialist

Provided direct and telephone support to bank personnel with respect to the bank's local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. Answered questions of a general nature and provided step by step technical instruction and support to resolve technical problems.

  • Performed routine system and user administrative tasks, such as system specification changes or the addition, change or deletion of employees on the bank's various systems and networks. Ensured necessary documentation is obtained and properly authorized for such requests.
  • Participated as a member of the bank's incident response team in the event of a technology emergency or breach in confidential information.
  • Assisted in analyzing and deploying software updates as well as other patch management directives.
  • Facilitated the transmission of bankers sending/receiving secured files via FTP to FDIC.
  • Managed over 500 users within 18 branches surrounding the suburbs of Houston, Texas. Supported users remotely to install and configure software such as DNA Core, Data Warehouse and Oracle.
  • Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software.
  • Routinely advised Executives and Directors of the Board on improving the IT infrastructure for all bank locations in Texas.
Candidate Info
10
years in
workforce
5
years
at this job
AS
Computer Network Systems
BS
Information Systems Security
10

Senior IT Support Specialist

Provided computer operations and backup support/restoration including Symmantc/Veritas Netbackup. Analyzed and troubleshot incidents to meet hourly deadlines and reduce client downtime across various production platforms. In-depth knowledge of the impact of processing upon downstream production in a global business.

  • Managed and oversaw evening production operations for the National Data Center
  • Cross trained operators on Unisys Clearpath mainframe applications
  • Provided Level 2 support and managed trouble call ticket incidents to resolution
  • Monitored Oracle and Unix databases to ensure security protocols were met and documented
  • Directly supported vendors to resolve specific hardware and software issues
Candidate Info
20
years in
workforce
13
years
at this job
C
Engineering
Computer Science

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