It Support Analyst Resume Samples - Page 5

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IT Support Analysts support day-to-day usage and troubleshooting of workstations, including desktops, laptops, printers, and desktop phones. Their resumes highlight such skills as troubleshooting printer connectivity, re-imaging desktops and laptops, running and maintaining backups and system images, providing support to several company entities and high-level users, and swapping out desktop and laptop hardware. Sample resumes in the field show that the ideal candidate will have some college experience and at least one year of experience of Windows support and working with customers.

For more information on what it takes to be a It Support Analyst, check out our complete IT Support Analyst Job Description.

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41

IT Support Analyst, Paladina Health

  • Created accounts and managed with Active Directory
  • Configured mobile devices and deployed for mobile kiosks at clinics
  • Troubleshot and administered eClinicalWorks medical record management system
  • Entered in asset information and utilized Salesforce as case management system
Candidate Info
7
years in
workforce
5
months
at this job
AS
Associate of Science
42

Field Technician / IT Support Analyst

Part of small team of five total technicians which handled the management and support of all IT-related issues/resources for approximately 15 different small companies.

  • Primarily managed MS Exchange servers, cloud-based email services, data backups, antivirus tools, WSUS controlled updates and MS file servers.
  • Support/troubleshooting issues ran across the board, but typically involved Windows 7, email support, antivirus management and virus removal, internet/network connectivity and other common software/hardware issues.
  • Support and administration was handled remotely when possible, but frequently required face-to-face interaction and onsite visits.
  • Managed tickets via ConnectWise ticketing system.
Candidate Info
9
years in
workforce
3
months
at this job
Computer Science
43

It Support Analyst

Deploying, bug-testing, and identifying errors in Cubesmart's .NET based financial accounting system, Centershift (C#), and paperless lease system, Smartdoxs(C#).

  • User account and access management for all corporate network users, utilizing Active Directory.
  • Monitoring the company data center
  • Troubleshooting the company's proprietary gate systems
  • Providing phone-based and remote tech support for the corporate sales center, executive level employees, and Cubesmart's 1,200+ owned and managed stores, utilizing LogMeIn
  • Documenting reported issues in IT's ticketing system, Manage Engine ServiceDesk
  • Resolving various hardware, software, network and peripheral issues including: disk re-imaging, virus/malware removal, software upgrades, router and VoIP setups.
Candidate Info
2
years in
workforce
1
year
at this job
44

IT Support Analyst

Support over 120 internal and remote end-users with a wide range of technical issues.

  • Ensure optimal daily system performance by maintaining servers, executing nightly back-up, troubleshooting software and hardware issues, and participating in operational improvement projects.
  • Assist IT manager with selection, purchasing and deployment of hardware and software applications.
  • Control system security through setting-up on new user accounts, generating/changing password, and granting access to specific software programs and applications.
  • Troubleshoot and replace standard components such as disk drives, memory, and mother-boards, as well as external peripherals to include printers and permanent and removable storage.
  • Install and train end-users on software upgrades, patches, and new programs.
Candidate Info
21
years in
workforce
15
years
at this job
BS
Social Sciences
45

IT Support Analyst

  • Single provider of IT Services for this division
  • Support end users in North American Offices (US and Canada) along with remote sites and rigs out in the field, including On Call Support (drilling, well services & directional drilling)
  • Responded to tickets in queue that needed to be assessed and completed (HEAT, and now ServiceNow)
  • Installed and maintained Computers, Servers, Network Core and Devices that made up the network
  • Helped maintain and configure the Mitel VoIP system install along with Polycom integration.
  • Planned and oversaw projects for the Bakersfield Offices, along with input for other projects that needed a possible IT insight
  • ServiceNow Administrator (including ServiceNow System Administration Training Class)
Candidate Info
9
years in
workforce
3
years
at this job
HS
High School Diploma
C
Computer Technology
AAS
Information Systems Administration
46

IT Support Analyst

Work with internal and remote customers to provide assistance and resolution to Information
Technology issues related to their job.

  • Work with external clients to resolve issues relating to their portal
  • Used ticketing system to track information and analyze progress of ingoing issues.
  • Manage Tier 2 and 3 support requests.
  • Support all desktops, laptops, printers and copiers.
  • Repair equipment as needed
  • Worked as a member of the ECO team to lower paper usage, and power consumption therefore
Candidate Info
3
years in
workforce
1
year
at this job
47

IT Support Analyst

Support and utilize Citrix Access Management Console, Citrix Client, Windows Active Directory, Microsoft Office Suite2010 including Microsoft Outlook 2010, Epicor Financial Suite, MxSecure MxTranscribe4, eChamp EMR, Plexis Claim Manager, Kronos Timestamps, Lawson ESS, Applicationxtender, Sigmacare EMR, Mckesson, ProActivity Reports, Sharepoint, Trizetto, Blackberry devices, and Iphone and iPad devices.

  • Instruct and provide on-going support to users with regard to proper and effective use of systems.
  • Work closely with Applications Development, Project Management and IS Network Systems on trouble tickets and new installs.
  • Implementation, deployment, and troubleshooting of EMR and other user systems.
  • EMR Application building and testing. Curriculum development and creation of training materials.
  • Work effectively in a team environment to monitor, log, resolve, and escalate installation and end user technical issues.
  • Follow and develop operations procedures to ensure timely resolution of escalated issues.
Candidate Info
7
years in
workforce
1
year
at this job
BA
History
48

IT Support Analyst

Provide local and remote technical support and resolution via phone, email, and system generated messages.

  • Apply techniques and technical knowledge to identify and resolve problems.
  • Install and configure new and replacement software and hardware.
  • Escalate high and urgent issues to the team and other IT areas.
  • Create knowledge documents on new and current technology.
  • Train and assist new associates with troubleshooting and Remedy Standards.
  • Provide 24x7 on-call support on a rotational schedule.
Candidate Info
13
years in
workforce
10
years
at this job
BS
Computer Engineering Technology
49

IT Support Analyst

Developing centralized, efficient methods for managing end user systems to minimize downtime and hands on visits to workstations, including Microsoft System Operations Center or similar.

  • Managing, analyzing, and testing network performance and maintaining network security.
  • Applying business/technical support concepts to perform Tier 3 (highest-level) technical support.
  • Gathering, analyzing, reviewing, categorizing and overseeing ticket assignments for network, internal and end user technical support, insuring referral to appropriate level of services.
  • Configure & maintain networks, routers and switches. (Linksys NAS, HP MediaSmart/Storage NAS)
  • Implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships.
  • Manage the daily tasks for a team of 6.
Candidate Info
6
years in
workforce
3
years
at this job
BS
Network Security & Criminal Justice
50

IT Support Analyst

  • Operating Systems: Windows 7 Professional, Windows Server 2012 and Windows Server 2003.
  • Applications: Retail Pro client, MS Office 2010, Project 2010, Outlook 2010 and SharePoint 2007 & 2013.
  • Hardware support: HP & Dell Server, Desktop/Laptop: Dell, HP & Acer Printer: Datamax O’Neil, HP, Toshiba & Start POS printers.
  • Remote Support: Real VNC Enterprise, 10% on-site, 90% phone support. Image Deployment: [email protected] Disk.
  • Server/Network admin: Retail Pro, Exchange 2013, SharePoint 2007 & 2013, Cisco Meraki Cloud management, Active Directory Admin.
  • Telecommunication: Digium Switch IP PBX, IP phone: AASTRA 57i & Panasonic KX-TGP500/550 and Order of DSL service.
Candidate Info
6
years in
workforce
4
months
at this job
C
Computer Information Systems

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