It Support Analyst Resume Samples - Page 4

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

IT Support Analysts support day-to-day usage and troubleshooting of workstations, including desktops, laptops, printers, and desktop phones. Their resumes highlight such skills as troubleshooting printer connectivity, re-imaging desktops and laptops, running and maintaining backups and system images, providing support to several company entities and high-level users, and swapping out desktop and laptop hardware. Sample resumes in the field show that the ideal candidate will have some college experience and at least one year of experience of Windows support and working with customers.

For more information on what it takes to be a It Support Analyst, check out our complete IT Support Analyst Job Description.

Want 2-3x more interviews (guaranteed)? Get a Professional Resume Rewrite from ZipJob

31

IT Support Analyst

  • Conducted troubleshooting, maintenance, and support for client hardware/software
  • Diagnosed errors and related issues in clients system and coordinated asset inventory
  • Maintained end user accounts, permissions, and access rights
  • Educated clients on tools and necessary methods to increase business productivity and efficiency
Candidate Info
15
years in
workforce
1
year
at this job
BBA
Information Systems
32

IT Support Analyst

Performs PC/Laptop, Printer and Network support in a Windows XP/7 environment for 150 end users.

  • Diagnosis and resolution of Citrix connectivity issues for internal employees and clients.
  • Troubleshooting problems with MS Office Outlook 2003, 2007 and 2010
  • Create user accounts and assign group rights using Active Directory.
  • Provides training of web site navigation and tools for end-users.
  • Provided support via Remote Control through Go to Assist.
  • Resolved software installations, updates, and licensing issues.
Candidate Info
17
years in
workforce
5
years
at this job
BS
Bachelor of Science
BS
Bachelor of Science
33

IT Support Analyst

Installed and configures computers and peripherals on data networks

  • Assisted in capacity planning of computers
  • Provided guidance and training to Information Technology Services staff in resolving problems and queries
  • Coordinated activities of external contractors completing installations of computers and printers
  • First point of contact in all computer hardware and software problems and requests
  • Updated and maintains the related database(s)
  • Assisted in the support of administrative computer-based applications
  • Installed, maintained, and completed backups of RDC Mac Server and connection to Active Directory System
Candidate Info
11
years in
workforce
2
years
at this job
AS
Computer Science
34

IT Support Analyst

Respond to requests for assistance from customers experiencing problems with Peak 10 solutions via telephone or electronically.

  • Troubleshoot and document technical issues independently while using product knowledge, manuals, internal resources, and test systems using Peak 10 ticketing system.
  • Provide managed services support for virtual machines using VMware.
  • Provide configuration and support of Cisco firewalls and other firewalls, including opening and closing ports, and setting firewall rules for customer requests.
  • Provide remote support to customer requests using Telnet and SSH.
  • Escalate calls to appropriate teams and individuals if resolution is not imminent.
  • Resolve customer issues, acknowledge alerts generated by the physical/environmental, network, and server management systems.
Candidate Info
7
years in
workforce
3
months
at this job
35

IT Support Analyst

  • Provided First-Tier technical support to internal and external customers for problems and inquiries regarding the use of software/applications and hardware.
  • Received and directed calls & emails, analyzed software and hardware problems, resolved issues and/or directed inquiries to the appropriate system personnel.
  • Provided on-site support to internal end-users for network, software & hardware issues.
  • Setup & configured user workstations; Developed new workstation deployment images.
  • Setup network accounts & provisioned access in Active Directory/Microsoft Exchange 2010.
  • Created & managed user accounts in DiamondD SIS.
  • Logged and tracked incidents and calls, and created tickets in SharePoint Issue tracking list.
  • Documented technical solutions, installations & upgrade procedures in IT wiki, and developed documentation for end-users.
Candidate Info
9
years in
workforce
4
years
at this job
Computer Science
36

IT Support Analyst - Officemax Store Technical Support

  • Performed tier 1 and tier 2 support on all retail store system hardware and applications
  • Performed application troubleshooting for Windows XP, Windows Mobile OS, Mac OSX, Adobe Publishing Suite, Microsoft Office Suite, Microsoft Outlook, Entourage, SAP, AS400
  • Experienced in troubleshooting network printing / configured network settings on high volume printing systems
  • Promoted from IT Specialist to IT Analyst within the first year of Employment
  • Trained newly hired analysts and contractors, published troubleshooting documentation for the departmental knowledge base
  • Involved in projects concerning PC hardware upgrades, and software deployments via SMS
  • Worked with Active directory services for adding and removing computer / user objects
Candidate Info
4
years in
workforce
3
years
at this job
AS
Information Technology
BS
Network And Communications Management
37

IT Support Analyst

Provide IT support for NASA and Army Corps of Engineers for a variety of computer issues

  • Submit, track and monitor issues using BMC Remedy software
  • Resolve PC software configuration issues, approve patches and printing devices
  • Troubleshoot computer issues, perform hardware and software diagnostics
  • Arrange, coordinate and track hardware repairs as needed
  • Documented customer issues and resolution details and updated management of regular basis
  • Monitor problem ticket queue to ensure all tasks are completed within specified metric requirements
Candidate Info
15
years in
workforce
8
years
at this job
BBA
Information Systems Management
38

IT Support Analyst & Installer

Provided phone support for MS Office and Outlook users

  • Designed and maintained Trouble Ticket Management Reports, Views and Queries
  • Provided Remote Access support using AD, VNC, SMS
  • Installed PCs & Point of Sale terminals, Time Clocks, scanners, printers & auxiliary displays
  • Performed User Data Transfers for PC replacements
  • Assembled and populate Network Cabinets
  • Inventoried ports and equipment, Dress Cables, Verify Network Connectivity & Functionality
Candidate Info
21
years in
workforce
1
year
at this job
C
Computer Operations
Computer Science
39

IT Support Analyst

Provided troubleshooting and triage for incoming support request from internal and external customers, maintaining a detailed history of case notes from start to completion of session

  • Diagnosed computer systems, hardware, and software problems making necessary repairs
  • Maintains current knowledge of technology through regular course material training
  • Created knowledge base for future reference on step by step problem solving
  • Assisted in the design and delivery of in-house software application training programs
Candidate Info
3
years in
workforce
3
years
at this job
AS
Management Information Systems
Information Technology
40

IT Support Analyst

Troubleshoot technical issues with insurance company owned and Agent leased pcs and laptops

  • Provide technical support for company owned web applications and software
  • Provide network/local printer and other hardware support for items such as signature pads and external drives
  • Provide backup support for group projects such as migrations and software changes
  • Post outage notifications and assist with keeping Knowledgebase updated
  • Activate mobile phones and assist with Citrix and Exchange installs on Smartphones
  • Part of a 3 member team that created and worked on a Security Access Requests Project
Candidate Info
13
years in
workforce
2
years
at this job
AA
Liberal Arts
BA
Psychology

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!