It Support Analyst Resume Samples - Page 2

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IT Support Analysts support day-to-day usage and troubleshooting of workstations, including desktops, laptops, printers, and desktop phones. Their resumes highlight such skills as troubleshooting printer connectivity, re-imaging desktops and laptops, running and maintaining backups and system images, providing support to several company entities and high-level users, and swapping out desktop and laptop hardware. Sample resumes in the field show that the ideal candidate will have some college experience and at least one year of experience of Windows support and working with customers.

For more information on what it takes to be a It Support Analyst, check out our complete IT Support Analyst Job Description.

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11

IT Support Analyst

Install new PC (store server) and software to all Aldi locations and backing up all store information. Once New hardware is installed check connectivity by running a ping test to the server and the switch and making connectivity by using Remote Desktop. Also test registers

  • Participate in Dial up to WAN migration to all Aldi installing 24 port managed switches to all locations. Once the switch is installed test connectivity by running a ping test
  • Configured 24 port HP switch for registers and time clocks
  • Provided 75% phone support to store managers resolving issues from password resets to network outages
Candidate Info
12
years in
workforce
3
years
at this job
Computer Science
12

IT Support Analyst

IT leadership and management in the installation and maintenance of networked desktop computers, telecommunication equipment, and application services for 7 storefronts.

  • Developed centralized, efficient methods for managing end user systems to minimize downtime and hands on visits to workstations.
  • Performed hardware repair and maintenance.
  • Identified and addressed complex usability problems.
  • Overseen ticket assignments for technical support, insuring referral to appropriate level of services.
Candidate Info
25
years in
workforce
5
years
at this job
BS
Electrical Engineering
13

IT Support Analyst

Primary support for applications including Treasury, Corporate Taxes, Internal Audit, Legal, Internal Web Survey, and Retirement. Secondary support for applications including Real Estate Workplace, and Conference Room Scheduling. Troubleshoot, analyze, resolve, escalate, and document reported incidents. Provide ownership of business user submitted incidents, as well as automated incidents. Propose viable solutions to repetitive problems. Create and maintain comprehensive documentation for defined applications. Perform installation and upgrades. Liaison between business users, IT service providers, and third party vendors.

  • Provided technical application support for users in 3 regions (Americas, Asia Pacific, and Europe) 24X7.
  • Processed over 200 user access requests per month.
  • Performed multiple application installations and upgrades.
  • Performed quarterly application failover tests. Created and maintained DRP plans.
  • Provide 24x7 on-call support. Proactively monitored applications on the weekend.
  • Escalated application issues as needed and communicated with escalation team and customers.
  • Created support documentation when none existed. Created recorded support training videos. Cross trained peers.
  • SOX audit Subject Matter Expert for the Treasury applications, ensuring that change management and operations management controls were executed consistently.
Candidate Info
22
years in
workforce
3
years
at this job
AA
Business
14

IT Support Analyst

Repaired, upgraded and resolved all computer software and hardware issues to ensure all community Hub computers were 100% operational

  • Installed, configured, updated and maintained all internal software and hardware resources including printers, laptops and client workstations
  • Provided technical support to IT staff and assisted end users with application/product training
  • Trained internal and remote offices on basic computer language and provided laptop support to traveling employees
Candidate Info
6
years in
workforce
6
months
at this job
AAS
Associate of Applied Science
AS
Fire Science / Administration
BS
Information Technology
15

Senior IT Support Analyst

Directly responsible for systems availability and security, including the management of multiple Windows servers running in a 99% VMware virtualized environment.

  • Manage multiple vendors, including both service providers, and third party support.
  • Created and maintained multiple information technology procedures at both the organizational and departmental levels.
  • Engineered and implemented the business continuity and disaster recovery plan in regards to information technology after converting from a completely physical to virtual environment.
  • Frequent involvement in information technology strategic planning, which includes identifying potential solutions and technologies to accommodate current and future needs.
Candidate Info
14
years in
workforce
3
years
at this job
16

IT Support Analyst

Provided prompt technical support to corporate users via phone, email, remote and onsite.

  • Built, installed, configured and deployed new workstations, network hardware and smart devices.
  • Supported business software includes Office suite, financial applications, VPN, system management tools.
  • Administered moves, adds, changes related to user stations, at permanent and temporary remote sites.
  • Managed and regularly maintained all of northwest regional sites computer network infrastructure.
  • Exercised routine security patches on the network and administrated proper security procedures to user
  • Conducted end user training in line with corporate standard protocols.
  • Collaborated with senior personnel on necessary escalations on projects and network changes.
Candidate Info
14
years in
workforce
8
years
at this job
AA
Associate of Arts
17

IT Support Analyst

Assisted the network team in migrating users from Novell 6.5 to Windows Active Directory as well as transitioning from GroupWise mail to Microsoft Office 365

  • Managed configuration of Avaya IP Office PBX including handsets and phone extension setup for Southern California offices
  • Supported installation and configuration of Microsoft Office 365, Lync, Outlook, BlackBerry Enterprise, Windows phone, Windows 7, FAS accounting software, ADP PCPW software, Juniper VPN client, Microsoft System Center Endpoint Protection, Kasperski Antivirus, SAN QNAP, Drobo storage and a comprehensive suite of network printers
  • Assisted network infrastructure team in diagnosing Windows 2008 server network issues and resolved server issues as necessary.
  • Performed backup and restore of Windows 2003, 2008 and Novell servers using QNAP file synchronization. Transitioned from Mozy to Microsoft Storsimple
  • Supported remote locations and monitored applications in a 24x7 environment
  • Configured new workstations and laptops for new employees and provided user training
  • Answered and resolved helpdesk calls from users
  • Added new user accounts to Active Directory domain and created new user email accounts
Candidate Info
13
years in
workforce
9
years
at this job
Information Technology
18

IT Support Analyst

ITIL Service Desk Manager

  • Managed contractors as part of migration to virtual desktops
  • Administered ITIL Service desk using CA Cloud Service Management platform
  • Developed Knowledgebase and Best Practices
  • Member of Tier 3 helpdesk supporting over 400 employees across site across the US
  • Coordinated IT support for major office move
  • Supported VMware environment including Horizon View, Workspace and vSphere
Candidate Info
8
years in
workforce
2
years
at this job
19

Lead IT Support Analyst

  • Lead Support Analyst on the IT helpdesk responsible for 1st and selected 2nd level support for over 2,000 employees
  • Responsible for training and mentoring new Support Analysts
  • Successfully managed and implemented a Citrix portal security project in response to the recent RSA security breach
  • Assisted the replacement of the company's intranet site package
  • Gathered requirements and researched software solutions for a new ticketing/incident management system for the enterprise
Candidate Info
5
years in
workforce
3
years
at this job
BS
Management Information Systems
20

IT Support Analyst

  • Performed software and server support for 20,000+ Windows Servers.
  • Assisted with critical system outages, software upgrades, and capacity planning.
  • Coordinated with business executives, software experts, help desks, and data source teams in a 24x7 availability environment.
  • Provided customer service support to over 13,000 Allstate agents countrywide.
Candidate Info
16
years in
workforce
15
years
at this job
HS
Practical Nursing

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