It Specialist Resume Samples

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IT Specialists assist companies and organizations with managing hardware, software, networking, and solving problems. Skills relevant to this position and found on example resumes include managing printer drivers, administer printers, control printer driver installation security, and configuring TCP/IP network printers by assigning a static IP address; and producing user extensions, including user accounts and phone extensions for new and existing employees. Sample resumes in the field show that a college degree and professional experience are typically needed for this position, with many employers requiring applicants to earn a bachelor's degree in a computer science or information technology field.

For more information on what it takes to be a It Specialist, check out our complete IT Specialist Job Description.

Looking for cover letter ideas? See our sample IT Specialist Cover Letter.

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1

IT Specialist

Diagnose, troubleshoot and resolves a range of software, hardware and connectivity issues. Provides customer service support by performing detailed investigation of customer service complaints and issues, asks probing questions, researches, analyzes and rectifies problems expediently

  • Improved the overall network capabilities of [company name]/6 by implementing new connectivity hardware and software network configurations which enhanced customer networking access by 50%.
  • Built and collaborated on a successful 50 page consumer website supporting over 2,000 RP6 customers.
  • Migrated over 30 email accounts between several domains without data loss.
  • Commended for exceptional IT customer service and support by several RP6 board members and senior management professionals.
Candidate Info
6
years in
workforce
9
months
at this job
Computer Information Technology
2

IT Specialist

IT Specialist

  • Supported 38 medical offices with desktop troubleshooting, PC/hardware repair, networking or telephony installation and setup.
  • Managed and interfaced with 2 IT outsourced vendors, assigned troubleshooting tickets, assed installation project and coordinating improvement projects including virtualization deployment with Thin Client and Hyper-V.
  • Performed cost analysis for company's current phone system compared to new VOIP phone with a yearly cost saving of 13K.
  • Compiled an inventory hardware list of all sites, totaling all the necessary information for audit and traceability purpose.
Candidate Info
18
years in
workforce
6
years
at this job
HS
Electronic Training
AS
Electronic
3

IT Specialist

Provided Tier 1 & 2 technical and operational support for 16 different school and district offices by providing problem analysis and troubleshooting assistance

  • Researched, analyzed, and tested applications and system software for user compatibility
  • Installed, configured, and routinely upgraded software and hardware for end-users
  • Provided technical support for smartphones and hand-held devices
  • Set up audio-visual equipment for PTA and USD board meetings
Candidate Info
11
years in
workforce
6
months
at this job
C
Engineering
BA
Journalism
4

AKL Rotation Three, IT Specialist

Trained and educated SharePoint 2010 to organization personnel.

  • Presented project statuses to mid-managers and senor leaders every week in an effort to assist completing task
  • Served as a liaison between knowledge management and emerging technologies enabling better communications resulting in elimination of work redundancies; allowing the project to finish 30 days earlier
  • Assembled personnel workstations to include printer and NIPR connectivity in order for personnel to complete their day-to-day activities
  • Configured and installed client software including operating system, VoIP telephones, and specified software applications
  • Assisted customers with analyzing and resolving hardware and software issues that allowed the continuation of an efficient work environment
  • Identified and resolved knowledge management project obstacles through persuasive discussion with working group members and supervisors
Candidate Info
1
year in
workforce
3
months
at this job
BA
Design / Development
5

Senior IT Specialist

Served as Senior IT Specialist in a team of 8 and supported 450 users on 3 floors.

  • Established troubleshooting methods to encounter IT issues for the team, ensure the team is being proactive, professional and well informed to handle any kind issues that arise on the floor.
  • Scheduled weekly meeting to discuss the new or unsolved issues with the team and came up with possible solutions to prevent same issues happen again.
  • Utilized FEMA Network Access Control System to create activation key, unlocking user Active Directory, change password and setting up new email account.
  • Assisting the Manager on Active Directory in creating objects, groups, giving permissions and to approved users to access the network.
  • Monitored hardware upgrade and software update rollouts and reporting to the Manager if any issues that cause by the hardware upgrade and software update.
  • Purchased and Managed Adobe Creative Suit 6, RSMeans CostWorks and Google Earth licenses.
Candidate Info
14
years in
workforce
6
months
at this job
BS
Communication Design
Communication Design
6

IT Specialist

Analyzed information needs and provided business solutions using packaged software. Setup VPN on all field agents laptops and tested before deploying

  • Generated reports for management and staff using MS Office.
  • Performed network support tasks for WAN, LAN, and Remote Dial-In clients running Microsoft Windows XP, 2000, or NT
  • Supported applications such as MS Exchange, Lotus Notes CCMAIL, Windows 3.1 and Win95, WIN98, NT3.5, WIN 4.0, Win2000, Win XP and
Candidate Info
14
years in
workforce
8
years
at this job
Business Management
Computer Science
Information Technology
7

IT Specialist

Transitioned, designed, tailored, installed, and maintained 6 different instances of Service Manager in Windows and Unix with Oracle and SQL backends.

  • Trained, demonstrated, created workflow diagrams, and mock up of systems
  • Mentored junior programmers in group. Maintained a supervisory role for development/maintenance team, including resolving team issues and team building.
  • Learned varying programs and languages surrounding Service Manager including JavaScript, SQL, Syntellect, uCMDB, and tql
  • Lead Specialist on ADC Migration for Service Manager Human Resources.
  • Change Management strategist, designer, and implementer. Created workflow to follow ITIL change types, change models, and approvals.
  • Project managed, gathered requirements, as main developer on Service Manager implementations for Information Technology, Corporate Medical Services, and Human Resources projects, which resulted in successful implementations with high customer satisfaction.
  • Lead of project to implement ITIL based Service Catalog, with integrations to Cisco, and SAP.
Candidate Info
17
years in
workforce
6
years
at this job
BA
Mathematics
8

IT Specialist

Responsible for managing key IT duties for the clients

  • Provided consultation to clients on applications, hardware troubleshooting, software and networking issues
  • Created, updated and executed project plans to meet business needs and worked on multiple large-scale server
  • Identified backups for critical resources and trained them to provide adequate and continuous service to the client and communicated with vendors regarding product information and RMAs
  • Designed, installed and maintained Windows Server 2003/2008, Exchange 2003/2010
Candidate Info
16
years in
workforce
9
months
at this job
BS
Mechanical Engineering
Communications
9

Lead IT Specialist

Responsible for coordinating and managing the daily activities of the yards technical support operations and staff.

  • Supervised and implemented the installation, repair, troubleshooting, and maintenance of computer hardware.
  • Documented upgrades/repairs to our network and workstations.
  • Developed and managed project plans while providing status updates to management.
  • Provided service and customer support during field visits and dispatches.
  • Diagnosed errors or technical problems and determined proper solutions.
  • Comprehended customer requirements and made appropriate recommendations/briefings.
  • Built and maintained positive relationships with customers.
Candidate Info
8
years in
workforce
8
years
at this job
Network Security
10

IT Specialist Level 3

Assisted both Level 1 and Level 2 agents with troubleshooting POS-related issues

  • Provided layer 3 support involving various application issues, SQL issues, server issues and providing the highest-tiered support for any IT-related issue at over 8,000 Family Dollar locations.
  • Performed networking troubleshooting with onsite techs, including staging routers and switches for store use.
  • Developed multiple C#, VBScript and Batch programs.
Candidate Info
7
years in
workforce
1
year
at this job
HS
High School Diploma
Computer Science

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