It Senior Manager Resume Samples - Page 3

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It Senior Managers are in charge for maintaining computer and information systems in a company. Tasks these professionals complete are recruiting and training IT staff, assessing user needs, planning budgets, upgrading hardware and software systems, ensuring system security, and solving technical issues. The ideal candidate should showcase in his or her resume leadership, experience in IT, project management expertise, teamwork, and organizational skills. Eligible example resumes display a Bachelor’s Degree in computer science, information technology, or software engineering.

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21

IT Senior Manager

IT Senior Manager, overseeing the IT Service Delivery Teams (Service Desk and Desktop Support). 4 direct reports (1 Manager, 2 Supervisors, 1 Knowledge Management Coordinator) and 33 staff total.

  • Manage the day-to-day operations of the Service Desk and Desktop Support teams and ensure that agreed SLA targets are met or exceed.
  • Design and continually improve processes and procedures to meet service delivery requirements using an ITIL-based framework.
  • Provide appropriate time tracking, trend analysis, work breakdown metric reporting and other measurements and make necessary recommendations for continuous improvement.
  • Provide leadership, direction, guidance and mentoring to Service Desk and Desktop Support team members including career path planning, training, and performance reviews.
  • Identify technical needs, prioritize and provide recommendations for appropriate cost effective solutions driving standards across the organization while being flexible and open to the constant changing business needs.
  • Project manage
Candidate Info
15
years in
workforce
1
year
at this job
C
Following
AS
It Service Management
AA
Business
22

IT Senior Manager - Wood Products

  • Responsible as account manager for the Wood Products group with revenues exceeding $2BN and IT budget over $2M. Additionally a steward of $9M of other IT services. Liaison with Business Unit President and direct reports and capability leaders.
  • Leadership of a team of 10 to provide support and development services in the manufacturing, sales, logistics and accounting areas.
  • Merged multiple groups into a single organization, participated and managed IT component of merger and acquisition activities.
  • Oversight and project management of small to large projects.
Candidate Info
17
years in
workforce
5
years
at this job
Mathematics & Psychology
23

IT Senior Manager

Responsible for governance of policies, standards, procedures for Enterprise Architecture

  • Re-designed EA controls and processes in support of Architecture federation and migration to Agile.
  • Updated all internal controls in support of Compliance requirements
  • Drove Architecture work in support of Audit, compliance, and process controls.
  • Updated Architecture metric identification, creation, measurement, and presentation, in support of movement to multi-year plan program.
  • Improved and consolidated Architecture policy and procedure portfolio
  • Manage Integrated Production Support for [company name] call centers and for the IVR.
  • Provide support for incident and change management for external call center suppliers.
  • Supported the management of the IVR platform, provided analytics and reporting related to platform performance.
Candidate Info
16
years in
workforce
4
years
at this job
BS
Psychology
24

IT Senior Manager / Program Manager / Scrum Master

  • Serving as Scrum Master within the Commercial Bank IT line of business managing a system upgrade as well as emerging technology development using REST APIs.
  • Served as Program Manager within IT Enterprise Data Strategy with responsibility for $18M portfolio of projects with scope including: emerging data management technologies, digital initiatives, data governance models and customer relationship data management.
  • Efficiently managed integrated platform schedules, budgets, risks/impediments, competing priorities, resources and delivery for four, high-value teams.
  • Strategically managed and deployed critical IT initiatives on time and on or under budget, serving as liaison between IT, compliance / risk office, business units, customer experience team, and executive leadership: $8M Customer Data Infrastructure database upgrade; Canadian foreign language web servicing; integration of ING customer data; establishing data flow between systems of record to support customer-to-account relationships; building 21 real-time data management services to support customer account booking and data flow.
  • Developed and presented management reporting on Key Performance Indicators to stakeholders and Sr. Leadership.
  • Achieved exceptional delivery of Enterprise customer registry within triple constraints - $5M, two-year program to enable integrated view of customer relationships across lines of business. Received a commendation from the Managing Vice President.
  • Managed and developed high-functioning team of 11 associates and contractors, and indirect team of 50+.
Candidate Info
18
years in
workforce
5
years
at this job
BA
Business Administration And Management
MBA
Operations Management
25

IT Senior Manager

Manage global teams of developers to deliver call centre applications (over one hundred million calls/year)

  • Responsible for IVR, call routing, agent desktop, call recording and workforce management applications.
  • Worked on many key initiatives in self service automation, global rollout of CRM applications, multi-channel initiative to improve customer experience and reduce cost.
  • Oracle/MS SQL DB, .NET, Java, Web Services, Avaya, Cisco ICM, Autonomy, Aspect
  • Adopted code quality initiative which increased defect removal rate by 40% in development.
  • Introduced Agile/scrum which resulted in faster delivery of projects.
  • Renegotiated annual maintenance fees and retired vendor products resulted in over $2 million a year
  • Software Architect for team of over 100 developers developing CTI, IVR, Agent Desktop and Routing applications
  • Leading strategic projects like migrating IVR platform to VXML, to improve customer satisfaction and reduce cost.
  • Architected solutions Siebel/SFDC integration, Call Survey, Natural Language Call Routing.
Candidate Info
38
years in
workforce
10
years
at this job
MBA
Business Administration
Design Engineering
26

Independent IT Senior Manager/ Project Manager

  • IT Department Sr. Manager and Sr. Project Manager (Managed Network Department Strategic Projects, Desktops Support Strategic Projects, Security Department Strategic Projects and Datacenter Strategic Projects.)
  • With the Success Managing the IT Department Projects- Promoted to report to the CFO at Fareportal to Manage Technology Department Strategic projects.
  • Build out of Remote Site in Pune, India completed successfully in 2015 to support 600 staff.
  • Build out of Remote Site in Kiev, Ukraine to support 20 IT users
  • Implemented Trust wave products globally to the company from security threats.
  • Network upgraded and numerous of fail over test to ensure all gear was working to specifications.
  • Currently managing over 20 different Technology teams using Scrum methodology stablished weekly reporting process for the Technology department.
Candidate Info
21
years in
workforce
2
years
at this job
HS
High School Diploma
AS
Associate of Science
BS
Management
27

IT Senior Manager – Quality Engineering / System Team / Level 3 Support

Leading teams in the areas of Quality Engineering, Test Automation, IT Development Systems and Level 3 Production Support for the Enterprise Data Services (EDS) LOB.

  • Leading the Testing Center of Excellence for EDS
  • Managing the Big Data / Hadoop testing teams, developed enterprise testing strategy
  • Accountable for the test automation framework/strategy and CICD automation
  • Acceptance Test Driven Development (ATDD) Champion/Lead.
  • Quality Engineering insourcing leader, QE job role and recruiting champion.
Candidate Info
35
years in
workforce
2
years
at this job
BS
Electrical Engineering
MA
Information Technology Project Management
MA
Information Technology Project Management
28

IT Senior Manager

I lead a client-facing team responsible for providing Business Intelligence support to Amgen Manufacturing Operations, including analytics and virtual data integration. I initiated or supported major Programs to integrate both structured and unstructured data sources.

  • Raw Materials Data Management Life cycle
  • Delivery of tactical solutions within a strategic vision
  • Team building, mentoring and personal skill development
  • Architecture best practices
  • Data modelization (relational, dimensional )
  • Software Development Life Cycle (SDLC) optimization for BI projects
Candidate Info
30
years in
workforce
2
years
at this job
MA
Biochemistry
Biology
Sciences
29

Hris/ IT Senior Manager

  • Responsible for implementation of client Lawson, Infor, Microsoft Dynamics, Ultipro, Great Plains Human Resources and Accounting systems, SAS, Success Factors, ADP v4, SAP HR, SAP HCM and PeopleSoft HCM (8.3, 8.8 and 8.9), as well as provided the training and custom work instructions for all positions within the company.
  • Created plans for process designs and flows, user acceptance testing and training materials for Ultipro, SAP HR/HCM and PeopleSoft HCM.
  • Created and implemented corporate policies and procedures manual for the corporate office, as well as, for all clients.
Candidate Info
9
years in
workforce
3
months
at this job
BS
Finance And Organizational Behavior
BS
Political Science
30

IT Senior Manager (project Management Office)

  • Responsible for managing the entire Project Management Office to implement SAP ERP-Logistics solution to reorganize and standardize logistics processes in Daimler Truck assembly plants ($28M project).
  • Modernized entire warehouse and shop floor technology by replacing logistics legacy systems
  • Implement SAP ERP software modules for incoming goods, warehousing and production floor.
  • Train and manage 10 Project Managers (accountable for 30 staff and 70 Service Providers).
  • Maintain low staff turnover through effective motivational management.
  • Consistently meet project objectives, ensuring completion in a timely and cost-effective manner in collaboration with the Finance Department.
  • Responsible for project reporting for Steering and Executive Committees.
  • As PMO manager, responsible for implementation of project management standards (PMI).
Candidate Info
10
years in
workforce
4
years
at this job
BA
Liberal Arts
MA
Business Administration

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