It Senior Manager Resume Samples

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It Senior Managers are in charge for maintaining computer and information systems in a company. Tasks these professionals complete are recruiting and training IT staff, assessing user needs, planning budgets, upgrading hardware and software systems, ensuring system security, and solving technical issues. The ideal candidate should showcase in his or her resume leadership, experience in IT, project management expertise, teamwork, and organizational skills. Eligible example resumes display a Bachelor’s Degree in computer science, information technology, or software engineering.

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1

IT Senior Manager / Executive

Directed Strategy, Planning, and Portfolio Management Organization for Boeing IT Business Systems and stood up the Project Management Office (PMO). Managed a $315M portfolio and instituted best practices (automation, sefl-service reporting and workflow implementations) to execute and track top projects. Developed an outsourcing strategy and stratified the supplier base. I was continuously sought by senior executives for strategic skills in "coded" projects. I drove benchmarking efforts against the industry to seek best practices on project execution, vendor management, and workforce planning.

  • Drove a Lean process and long-range business plan via a value stream mapping (VSM) exercise with stakeholders to save more than 800 hours of labor.
  • Conducted Statement of Work (SoW) analysis and stratification of suppliers, established appropriate domains, and enhanced sourcing strategy thereby cutting 12 weeks from the sourcing process.
  • Drove employee engagement, diversity, workforce planning, and mentoring efforts for 31 employees.
  • Assessed IT Boeing Australia footprint (in-country) and recommended enhancements related to people, process, and technology to save $35M over five years by eliminating redundancy and leveraging economies of scale.
  • Served as IT Lead for recruiting students from North Carolina State and the Institute of Advanced Analytics in Raleigh, NC; hired 30+ personnel.
  • Supervised 30 personnel and one manager.
Candidate Info
12
years in
workforce
1
year
at this job
BE
Computer Science
MA
Business Administration
2

IT Senior Manager

Managed a staff of 20 through the pre and post conversion cleansing effort required to successfully convert over 5M customers to a state of the arts Customer CARE and Billing platform (AMDOCS's "Ensemble Evolution Solution").

  • Streamlined company operations by converting all customers to a new billing platform, minimizing customer impact upon conversion.
  • Delivered a $300M project on time and under budget utilizing 11 vendors, 3 countries, and 6 time zones.
  • Managed the Post Conversion cleansing effort, verification, and validation for 5 databases.
Candidate Info
9
years in
workforce
2
years
at this job
BS
Criminal Justice
Project Management
3

It Senior Manager

Lead an IT Portfolio (Resource, Technology, and Budget) that grew from 4 to 13 associates over 5 years resulting in the integration of 7 new IT platforms. Three platforms serviced multiple Lines of Business as Enterprise Applications.

  • Oversaw IT Portfolio Tracking, Deliveries and Budget that grew from $2M to $6M/yr over 5 years. Established an IT Architecture roadmap and governance oversight with monthly business reviews to control investment growth +/-5% yearly budget variance.
  • Renegotiated a long-term IT contract for Application Service Provider (ASP) saving $5.6M over 5 years.
  • Upgraded a configurable Web based COTS package to meet corporate security standards which reduced internal IT audit findings to zero.
  • Proposed alternative COTS solution and partnered with executive business customers to reduce $2MM/yr reliance on external forecasting service. Led initiative from idea, through RFP, to implementation and created internal IT business case with $716K 5 year NPV and license saving $500K/yr.
  • Recruited 10 associates and developed IT Managers and BSA's, coached 2 associates who earned promotions.
  • Introduced process improvements with internal team focus on Requirements Management and Change Management practices to reduce critical incidents to zero while achieving 99% uptime.
Candidate Info
19
years in
workforce
5
years
at this job
BS
Electrical Engineering
MS
Management Of Information Technology
Leadership Program
4

IT Senior Manager - Applications & Infrastructure Support

Leading operations support for a large portfolio of enterprise wide mission critical application environments with a wide variety of technologies and complexities. Created a command center to identify and resolve potential or actual system breakdowns to minimize risk and downtime. Headed a diverse team of 300+, to support enterprise wide and mission critical IT infrastructure and application environments. Service Delivery and Vendor Relationship Manager for a global outsourcing contract worth $20MM/annum.

  • Built a reputation for hiring and developing top talent and motivating teams that consistently exceeded expectations
  • Designed and managed, a state of the art command center with detailed 24x7 monitoring, technicians and incident management, that quickly detected suboptimal conditions and enabled a fast response and minimized downtime
  • Designed team and operational structure to identify deviations in performance and availability. This team ensured rapid responses to potential issues for critical systems; raised system availability from 97% to 99.75%
  • Spearheaded deployment of "splunk" based monitoring in addition to legacy monitoring (HP BSM, RUM Site Scope) to monitor Capital One online applications, directly aiding in reduction of "mean time to detect and restore (MTTD and MTTR)"
  • Successfully renegotiated vendor support contracts saving over $1MM on several occasions; gained deep expertise in working with major outsourcing vendors such as IBM, HP, WIPRO, COGNIZANT, VERIZON
  • Key contributor in developing and implementing the strategy and implementation for three large company integrations; achieved significant efficiencies of scale and standardized processes that maintained service quality throughout the transition
Candidate Info
22
years in
workforce
6
years
at this job
C
Project Management
BE
Electronics
5

IT Senior Manager

Responsible for the delivery of all client software implementations, maintenance and support. Manage a team of more than forty developers and oversee the support of more than 40 client software implementations. Create short-term and long-term business objectives for the team. Work directly with other functional teams to create company objectives. Provide data analysis to executives to support focus area recommendations.

  • Created and managed a functional team that focused on Resource Management. As a result, reduced the SLA for resource assignments, provided visibility into resource capacity and utilization.
  • Established a formal onboarding training program for IT Developers and created individual contributor certifications.
  • Created Development Plans for task management, estimates and durations for repeatable services.
Candidate Info
13
years in
workforce
4
years
at this job
MBA
Information Technology Management
Project Management Professional
License
6

IT Senior Manager - IT Mobility Manager

Developed Mobile integration and Operations within a Fortune 500 company with a staff of 12 engineers supporting 6000 users, facilitating mobile enterprise data usage.

  • Directed business relationships with key business partners to deploy new mobility product and service offerings for multiple O.S. environments within vertical markets.
  • Assisted Corporate Marketing strategy and efforts by delivering presentations on wireless data solutions that were successfully utilized at CTIA, Gartner, Interop, and other National conferences.
  • Executed daily operations of Mobility Service and support for a 6000 device user base across multiple carriers decreasing the standard SLA of 24 hours down to 2 hours for first contact.
  • Developed mobile resources, providing for data security and control, strategic computing, and disaster recovery for mobile data based devices.
  • Acted as Mobility Control Manager, reviewing and approving all mobile systems and programs with project teams and stakeholders prior to release and implementation.
  • Met with department heads, vendors, and carriers, to solicit cooperation and implement Enterprise best practices for mobility based devices while maintaining 1.5 million dollar annual budget.
Candidate Info
11
years in
workforce
4
years
at this job
Computer Sciences And A+
7

IT Senior Manager - PMO Cross-functional Leader

Oversee IT financial budgets valued at $102M, lead IT Program Management Office and in planning and executing $6.7M in capital projects. Provide leadership to 50 PMs with 200+ annual projects - $10M in total annual projectspend - applying leadership and coaching to hit aggressive performance targets. Manage and drive analysis, monitoring, and reporting of IT compliance requirements.

  • Developed and executed a comprehensive roadmap for the SAP Disaster Recovery program addressing leadership concerns and driving an increase recovery capability from 50% to 95% of production environment.
  • Drove the management of Functional Transformation (FT) targets to a favorable year-end of $240K+. Played a key role in collecting and analyzing financial data for PMT IT in support of new IT Strategy. Fueled continuous improvement and SOP/report refinement of monthly financial processes.
  • Improved processes, communications, and accuracy by championing Demand Planning and Annual Operating Plan; served as key player in integration of new business into PMT, driving organizational change management and consistency of Standard Operating Procedures.
  • Cultivated and championed communications at all levels of the organization, driving enterprise-wide adoption of organization and process changes in Service Delivery and across the wider PMT IT.
Candidate Info
14
years in
workforce
2
years
at this job
BA
English Literature
8

IT Senior Manager

Directly managed the daily release operations and created the strategic vision to ensure the delivery of high quality release management services aligned with Agile best practice standards, focused on flawless execution with minimal disruptions to production. Responsible for handling the management of $1.5 MM Direct Online Bank, Financial Services & Enterprise Data Services (EDS) release portfolios.

  • Supervised 41+ multi-discipline agile sprint teams in a matrix management organization and in alignment with an enterprise release schedule, which minimized collisions and increased efficiency.
  • Partnered with key business leaders (Senior Director level+) to drive adoption of scalable release practices aligned with key performance indicators thereby improving release quality and IT/Business collaboration.
  • Recruited, coached, mentored and developed high impact, high performing teams located in Delaware and Texas through global merger of [company name]/ING Direct while retaining top firm talent and minimizing overall attrition.
  • Developed the strategy and drove the integration of new business (Financial Services & Infrastructure) within the Direct Online Bank release portfolio thereby streamlining efficiency and extending agile best practices.
  • Sought after and actively participated as a Mentor for Enterprise Diversity Leadership Development Program which targeted top firm talent across the organization and hosted in Richmond, VA.
  • Women's Network Leadership team member and directly responsible for planning the launch activities for the first Wilmington Women's Mentoring Program.
Candidate Info
17
years in
workforce
4
years
at this job
BS
Marketing
MA
Information Technology
MBA
Business Administration / It
9

IT Senior Manager

As Customer Relationship Manager, directed technical solution deliveries for Legal, Global Investigations, and Security, Ethics, and Global Compliance areas, with fixed development capacity and budget. Led a team of Program Managers and up to 40 IT professionals in a matrix environment.

  • Delivered of Global Travel Centralization project to outsource Walmart's global Travel department, with anticipated $20M annual payback.
  • Led key initiative to reduce IT maintenance cost by $1,000,000 annually.
  • Delivered Regulatory Visits and Audit Management GRC initiatives for Global Compliance.
Candidate Info
26
years in
workforce
5
years
at this job
Computer Technology
10

IT Senior Manager

Managed and led compliance components: Sarbanes 302 & 404, Audits, Planning Testing and internal reporting.

  • Created( GSSS) segment process for tracking reported issues and monitoring to resolution
  • Reduced( CSS) segment volume of reported issues by 50% in 8 months
  • Developed process and reported quarterly to Management all "Highly Ranked" issues
Candidate Info
17
years in
workforce
1
year
at this job
BA
Business Administration

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