It Production Support Resume Samples - Page 3

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IT Production Support Specialists provide technical support, understand current and evolving technology standards, and identify strategic opportunities for clients. Responsibilities highlighted on sample resumes in this field include supporting the production line; ensuring uptime for computers, servers, and all IT-related equipment; and setting up and assisting in the coordination of new computers and printers for upcoming production lines. While no formal education is required for this role, it is helpful if a candidate can show prior experience with Windows server administration, the Microsoft SQL server, and basic SDLC processes on his or her resume.

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21

IT Production Support Specialist

Provide technical advice, guidance, and troubleshooting to customers using both monitoring and diagnostic tools.

  • Restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
  • Perform proactive analysis of potential application and infrastructure issues and facilitates resolution prior to customer impact.
  • Recommends procedures and controls for problem prevention. Works in a team setting, sharing information and assisting others.
Candidate Info
10
years in
workforce
3
years
at this job
HS
High School Diploma
22

IT Production Support

  • Sales of communication equipment to football coaches throughout the country.
  • Kept an updated database of clientele (potential, current, or no needs).
  • Troubleshoot problems coaches might have using their equipment.
Candidate Info
2
months in
workforce
2
months
at this job
BS
Computer Science
23

L1 - IT Production Support Specialist

Monitoring a 24/7 Enterprise Network

  • SLA Driven Environment
  • Worked with high availability fail over systems
  • Knowledgeable in Unix cli
  • Produce high quality technical documents
  • Sharepoint experience
  • High adaptability in learning new applications and systems
  • Responsible for monitoring 20+ applications
  • Train new hires with their roles and expectations
Candidate Info
13
years in
workforce
3
years
at this job
HS
High School Diploma
Design
24

L1 Application Support Analyst/it Production Support Specialist

  • First level support for Client, Capital Markets and Securitization, Enterprise Risk Management, PeopleSoft and Hyperion.
  • Schedule, monitor, and maintain AutoSys jobs and design scripts to correct financial data.
  • Created, audit, and publish operational policies, procedures, and technical solutions for knowledge base management.
  • Design and execute SQL database queries to investigate data related issues and support business ad-hoc requests.
  • Design and implement Remedy queries for monitoring incidents approaching response and resolution SLAs.
  • Design and implement solutions in test, acceptance, and development environments.
  • Created, audit, and publish operational policies, procedures, and technical solutions for knowledge base management.
  • Perform morning and even shakeouts for multiple applications in Capital Markets and Treasury.
  • Design and implement Remedy queries for monitoring incidents approaching response and resolution SLAs.
  • Host morning and evening technology production status meetings for major application and bios.
Candidate Info
12
years in
workforce
1
year
at this job
Computer Science

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