It Production Support Resume Samples - Page 2

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IT Production Support Specialists provide technical support, understand current and evolving technology standards, and identify strategic opportunities for clients. Responsibilities highlighted on sample resumes in this field include supporting the production line; ensuring uptime for computers, servers, and all IT-related equipment; and setting up and assisting in the coordination of new computers and printers for upcoming production lines. While no formal education is required for this role, it is helpful if a candidate can show prior experience with Windows server administration, the Microsoft SQL server, and basic SDLC processes on his or her resume.

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11

IT Production Support Analyst

  • Provided production support for Web and ASP applications through immediate response to major system issues to ensure that appropriate technical parties were involved and issues were tracked to resolution
  • Served as primary liaison between various business areas, business partners and technical teams
  • Worked with internal IT teams and third party vendors to document and implement detailed Corrective Action Statements
  • Participated in on-call after hours/weekend support
Candidate Info
10
years in
workforce
1
year
at this job
BBA
Accounting / Computer Information Science
12

Asst Vice President, IT Production Support Manager

Recruited by former manager to revitalize an under-performing department. Took full-circle approach of improving team morale, standardizing delivery of IT services, and improving both customer and interdepartmental relationships. Built the highest performing team of IT Specialists in the region as evidenced by continuously exceeding Service Level Agreements (SLAs).

  • Responsible for full life cycle support of SLX (Securities Lending Express) and MIS Application IT Infrastructure team, responsible for the day to day Network Administration, Engineering Duties and end user support needs
  • Maintained and updated technical documentation for all AIX/LINUX/Wintel Servers (Dev/QA/Prod/DR servers for our Application, Oracle DB, MQ servers)
  • Responsible for Release/Change Management for Vendor code going in QA/Prod/DR servers, tracked the scheduled releases, coordinating release schedule. Responsible to come up with accurate/timely/proven back out plan and ensure that proper support is available from all levels of the organization i.e. SA/DBA/MQ team
  • Created offshore-onsite co-ordination plans and led team that supported vastly Management Information System (MIS) reports, User Developed Technologies (UDT) and IT Infrastructure.
  • Prod support activities includes: Application Monitoring, Application Tuning, Production Metrics (statistics that measure performance, Service Level Agreement (SLA) and Key Performance Indicator ( KPI), Problem Resolution, Information Risk Gaps within applications, Business Continuity Testing (DR)
  • Worked jointly with Developer/QA team to develop and implement code changes in production. Designed and implemented QA processes for pre-implementation test and monitoring production system performance. Tracked Defects/Test Plan/Requirements using HP Quality Center 9.2.
Candidate Info
11
years in
workforce
4
years
at this job
BS
Electrical Engineering
13

IT Production Support III

Oversaw daily operations of site computer network for LAN and WAN, desktops, laptops, servers and Cisco switches. Supported over 100 end-user workstations and field service laptops.

  • Installed 9 Radiant POS stations for two retail locations for the Cox Solutions stores in Parma and Fairview Park, Ohio. Also, worked closely with the Data Engineers to implement the remote WAN Connection for the Fairview Store.
  • Upgraded all laptops, computers, POS systems from Windows XP to Windows 7 using SCCM 2007.
  • Provided cellular communications support, including cell phones, Androids and tablets, iPhones, iPads, Blackberrys and MIFIs; tape backups, deployment of new software and upgrades.
  • Worked closely with corporate office to coordinate installation of new software and software upgrades.
  • Maintained close working relationships with vendors.
Candidate Info
22
years in
workforce
10
years
at this job
BA
Psychology
Psychology And Marketing
14

IT Production Support Specialist/collection Rep

Consistently provides excellent coordination for a wide range of technical production functions in support of various financial applications

  • Troubleshooting expertise from system to component level
  • Composed test and analysis reports
  • Enforces personnel, interprets departmental rules, regulations, policies, and procedures as it relates to IT systems and applications
  • Trained users on custom software applications
  • Provided problem solving resolutions for customers
  • Produced UNIX Scripts for uploading EOM+10 reports
  • Created tickets using Remedy to support request from customers
  • Collaborated files and placed them in a directory using Hummingbird
  • Collect payments from customers
  • Manage customer accounts using CACS (Computer Audit Control Security)
Candidate Info
10
years in
workforce
3
years
at this job
BS
Information Systems
15

Honda IT Production Support Specialist

I am responsible for troubleshooting, repairing and replacing production computers, factory and office laptops and printers, hand held production scanners, projectors, and time clocks.

  • I image and deploy new PC's and laptops.
  • I assist with repairing damaged network drops and network cabling.
  • I currently work 2nd shift and cover the entire engine plant in Anna, OH by myself.
  • I assist Honda Associates with Honda proprietary applications and software, along with Microsoft Office 2010 and Lotus Notes.
  • I ensure bar coded engine labels are printed and issued to production.
Candidate Info
38
years in
workforce
3
years
at this job
AS
Business Administration
AS
Information Technology
16

IT Production Support Specialist

Computer- loaded, and set up PC's and laptops for office or production floor use

  • Printers- set up Ricoh and HP printers for office or production locations as well as Zebra printers that are mostly utilized on the production floor
  • Scanner-set up scanner with programs to be used to scan in finished products
  • Preventative Maintenance-installed needed updates, ran Ethernet cabling, used compressed air to clean out PC's and keyboards, cleaned monitors, and print heads
  • Help support between eight to nine hundred users
Candidate Info
13
years in
workforce
3
years
at this job
AS
Information Technology
MS
Computer Networking Systems
17

IT Production Support Manager

Supervised major projects including full domain migration, Exchange migration from 2003 to 2010, complete phone system migration, SAS70 Type 2 preparation, and FTC audit preparation.

  • Responsible for creation of Disaster Recovery plan.
  • Ran daily Scrum meetings
  • Provided leadership and guidance for IT production support including Helpdesk, Desktop Support, DBAs, Server Administrators, Network Administrators, and VOIP/Phone Administrators
Candidate Info
20
years in
workforce
6
months
at this job
BS
Network And Communications Management
MA
It Project Management Core
18

IT Production Support Manager-retail Teller Application

Manage four Analysts in support of the retail branch teller application in over 5,700 branches; prioritizes workflow for assignments from support calls to provide problem resolution within strict SLA guidelines.

  • Creates the Production Support group to address all application problems.
  • Defines new workflow process, key metrics and reporting for group to inform line of business of status of requests.
  • Manages project for audit remediation efforts and oversight of control self-assessment review and testing.
  • Mentors team members on providing superior service and growing in professional abilities.
Candidate Info
20
years in
workforce
3
years
at this job
BS
Business Administration
19

IT Production Support Specialist/business Systems and Applications Analyst

  • Perform requirements elicitation, analysis and documentation related to business systems/applications enhancement requests.
  • Assume various project roles and apply PMI and IIBA principles to ensure the success of both IT and enterprise-wide projects; these roles include business analyst, project manager, associate project manager, project coordinator, tester, trainer, application analyst, and application support analyst.
  • Provide 2nd and 3rd tier level application support to our internal customers. Escalate and coordinate Level 4 issues with the application vendor. Develop and train IT Support Desk staff to successfully handle Level 2 application support issues.
  • Assist with the IT administration of several applications that include: procure to pay, company intranet, HRIS/ERP, IT ticketing system, team/project workspace, and CRM.
  • Dare to be Great award winner (2010, 3rd Quarter). Contributed to the successful enterprise-wide implementation of a new procure to pay application. Assisted with requirements gathering, project management, testing, training and application support.
  • Created and implemented a business process that efficiently gathers user requirements surrounding client contract deliverables; documents the approval of deliverables to be tracked using our HRIS/ERP system; and ensures code creation/edit and appropriate end user training on how to track the deliverables in the HRIS/ERP application.
Candidate Info
9
years in
workforce
3
years
at this job
C
Certificate
BS
Business
MBA
Master of Business Administration
20

IT Production Support Analyst

  • Conducted analysis of products in the systems for 23 distribution centers in North America and made critical decisions based on product's sales history
  • Assisted in the database project by ensuring that products used in old database were created into new database
  • Created analytical reports to enforce product consistency between distribution centers
  • Responsible for creating and updating products in databases per sales directors, general and office manager's requests
  • Monitored purchase and sales orders for distribution centers and immediately corrected errors
  • Created and maintained user accounts
  • Worked closely with accounting manager and financial controller to ensure that products were consistent between databases for all distribution centers so that financial reports were accurate
  • Fixed product mapping issues within databases through an online portal
  • Ensure that 7 scheduled jobs (e.g., revenue, credits) complete successfully, troubleshoot as needed
  • Assisted reporting manager in receiving and purchasing IT assets in an Oracle based system.
Candidate Info
6
years in
workforce
2
years
at this job
BA
Information Technology And Informatics
MA
Business Administration

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