It Production Support Resume Samples

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IT Production Support Specialists provide technical support, understand current and evolving technology standards, and identify strategic opportunities for clients. Responsibilities highlighted on sample resumes in this field include supporting the production line; ensuring uptime for computers, servers, and all IT-related equipment; and setting up and assisting in the coordination of new computers and printers for upcoming production lines. While no formal education is required for this role, it is helpful if a candidate can show prior experience with Windows server administration, the Microsoft SQL server, and basic SDLC processes on his or her resume.

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1

Project Management Senior Specialist - IT Production Support

Implemented 93% of 65 enterprise application changes seamlessly. Reduced environment impact by establishing process improvements to accommodate testing

  • Worked across IT departments including Operations and Quality Assurance to coordinate development, systems testing, implementation and production support of database migration project, which completed 2 weeks early of 6 month target
  • Successfully updated role ownership, role access, and application access for 85 organization members by partnering with security team and analyzing current system access. This eliminated outdated system access, removed obsolete users, and increased new employee job readiness across the organization
  • Saved 30 yearly job ABENDs by managing offshore production team through root cause analysis and change implementation on recurring ABENDS
  • Increased Production Support Sharepoint Site capacity to 40% from 10% by redesigning the site and sunsetting 4 obsolete databases
  • Managed and mentored intern by providing challenging assignments and motivation to create a career development plan
Candidate Info
12
years in
workforce
1
year
at this job
BS
Science Computer Engineering
Computer Systems Engineering
2

IT Production Support Manager

Responsible for the successful management of a team of 8 direct reports within the IT production support team to ensure minimal interruption for systems supporting key business functions

  • Managed staff performance through the identification of training issues and development opportunities and the implementation of appropriate training
  • Successfully evaluated and implemented process improvement within IT production to deliver a decrease in re-work
  • Effectively managed internal stakeholder relationships and provided reporting metrics regarding defect and fix trending to upper management and development teams
Candidate Info
14
years in
workforce
1
year
at this job
BS
Exercise And Sports Science Wellness Management
MA
Computer Information Systems
3

IT Production Support Manager

Ensured key applications (i.e., High Touch POS, Lawson, MACH-5, RMS, CRM, etc.) are readily available and totally functional.

  • Managed requests for improvements, bug fixes in a timely manner.
  • Verified applications requiring web services and portal deployment are properly architected, configured and supported.
  • Provided metrics on usage of all web-services. Ensured proposed applications/enhancements were addressed in a timely manner and rolled out successfully to provide enhanced production support.
  • Facilitated and supported security and internal audit teams to ensure that RAC IT organization met or exceeded all of the security, audit & compliance requirements including SOX and PCI.
  • Team manager of 7+ Administrators.
Candidate Info
23
years in
workforce
2
years
at this job
MA
Management / Kinesiology (working Through)
Computer Programming & Operations
4

Senior Business Systems Analyst - IT Production Support & Delivery

Managed the Production Readiness (PR) process as an activity within the BCBSMA IT SDLC. The PR process is utilized by IT Operations and the Program Management Delivery (PMD) Division to review and approve the production support structure for all IT projects prior to their implementation into the production environment.

  • Reviewed and approved 40+ projects/releases from November - Current.
  • Provided SDLC training sessions and New Hire Orientations to IT Project Managers and Application System Analysts regarding the PR process.
  • Maintained and distributed the weekly Project Production Readiness Status Reports to 140+ recipients including the senior management, Project Managers and technical teams.
  • Participated in project related production incident tracking and resolution efforts.
  • Conducted outage analysis and reporting utilizing the IT Incident Management database (MS Access).
Candidate Info
19
years in
workforce
10
months
at this job
BS
Information Technology
BS
Project Management
5

IT Production Support Manager

Managed ETL Analyst team responsible for the 24x7 ETL cycles of the CORE mortgage processing system (Oracle / AIX) utilizing US and offshore resources.

  • Drove overall production incident rate down by identifying and tracking recurring errors, engaging appropriate technical resources to find root causes and provide acceptable solutions.
  • Improved overall performance of ETL cycles by identifying specific areas for error and performance improvements and presenting viable solutions in a timely fashion
  • Designed and implemented reporting tools to allow early detection of performance issues within ETL cycles.
  • Improved management of work request and change management tools allowing for faster response to requests
  • Managed creation of ETL Playbook that decreased the amount of time required to bring new ETL resources up to productive capacity
  • Hired new ETL, DBA, and other consultants including creation of job descriptions, direct engagement of 3rd party consulting companies, candidate interviews, and final decisions.
Candidate Info
8
years in
workforce
1
month
at this job
6

Senior Analyst - IT Production Support Management

Worked with IT market managers across the 17 state Midwest Region in the coordination and implementation of retail store build-outs, hardware/software upgrades, network enhancements, and small market acquisitions. Provided project direction and reported progress to headquarters management.

  • Proven management skills (SDLC methodology) to IT projects.
  • Interacted as liaison between internal IT groups and vendors.
  • Ensured that client needs were analyzed, documented, approved and delivered as required.
  • Developed and implemented SPOC process which created efficiencies and decreased impact to end users and customers.
  • Documented business processes which were dependent on information technology. Serve as a leader in executing daily fieldwork, and informing the IT managers of engagement status.
  • Maintained and improved Disaster Recovery Plans to ensure redundancy across all systems.
  • Responsible for developing and writing operations processes and procedures
Candidate Info
9
years in
workforce
3
years
at this job
Business Administration And Management
7

IT Production Support Manager

Provided management, development, and training of the IT Service Desk team

  • Responsible for incident and problem management, and escalation procedures
  • Provided and performed analysis of trending reports regarding Service Desk, call management, and call tracking
  • Developed and measured Service Desk SLA, resulting in higher end user satisfaction and Service Desk morale
  • Managed vendors to provide services, training and support
  • Managed hardware, software, and operating systems technology refresh projects
  • Implemented ITIL standards and best practices regarding incident, problem, and change management
  • Created clearly defined KPI reporting for IT metrics including customer satisfaction, first call resolution, application and service availability
Candidate Info
27
years in
workforce
12
years
at this job
BS
Business Administration
8

IT Production Support Specialist

Supported, troubleshot and maintained MARS hardware / software system

  • Trained users on MARS operation standards, and enforced proper MARS procedures
  • Assisted production in balancing each MARS cell as needed for production reporting accuracy
  • Maintained and repaired computer hardware such as PCs, Printers, Barcode Printers, Servers, Switches and Wyse Terminals
  • Preventive maintenance on all Servers, Network Hardware, Shop Floor Cabling, Printers, Touch Screens, Scanners and Terminals
  • Served as ground support for additional IT problems that occur during off-hours with on-phone support from IT staff and / or Service Express agent
  • Performed testing on all new IT projects for quality assurance and accuracy.
Candidate Info
5
years in
workforce
8
months
at this job
HS
Advanced Placement Biology / English
C
Information Technology Concepts
9

Programmer/analyst III IT Production Support Department

  • Maintained Access database - allowed management the ability to monitor all aspects of production.
  • Customized and automated database utilizing VBA and SQL to enhance user experience and ensure data integrity.
  • Wrote complex functions to provide automation in Access forms and reports to validate production. Provided technical guidance.
  • Created ad-hoc reports utilizing Business Objects and SQL upon request based on customer needs.
  • Mentored co-workers to ensure job proficiency.
Candidate Info
8
years in
workforce
4
years
at this job
BA
Information Technology
10

Application Developer, IT Production Support

Partnered with Production Support employees and external vendors to diagnose mission-critical production system issues and minimize business interruptions.

  • Diagnosed application performance issues and proposed resolutions to upper management
  • Coded and debugged J2EE applications with Oracle database
  • Increased level of support on urgent items by using NetMeeting and one-on-one sessions
  • Led onshore and offshore teams to increase productivity and meet deadlines
  • Part of team to implement Serena Dimensions change management
  • Worked with developers, account managers, and customers to resolve application issues, and through team effort rebuilt IT Department reputation with customers
  • Created ad-hoc reports from Oracle databases using SQL
  • Involved with team on Oracle upgrade to 10g
Candidate Info
13
years in
workforce
2
years
at this job
BS
Information Systems
MBA
Master of Business Administration

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