It Help Desk Support Resume Samples - Page 5

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IT Help Desk Support Specialists provide clients with technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tools and products. Example resumes for this position highlight such skills as cleaning and reimaging desktops and laptops, performing service calls on computers throughout the plant, and setting up e-mail for clients using Microsoft Exchange. The educational requirements for this position vary, but many employers show a preference for candidates with formal college experience on their resumes.

For more information on what it takes to be a It Help Desk Support, check out our complete IT Help Desk Support Job Description.

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41

IT Help Desk Support

Configuration & Troubleshooting of various routing protocols like RIP, IGRP, EIGRP, BGP

  • Configure and troubleshoot cisco routing protocols (OSPF, EIGRP and static routing)
  • Configuring access list, standard, extended
  • Configure and maintain alerting for the network using solarwinds
  • Responsible for maintaining data cable connectivity and cable management.
  • DHCP WINS and DNS Servers configure in Windows server and Router Platform.
  • Computer Repair.
  • Network Security, Backup Solutions.
Candidate Info
1
year in
workforce
1
year
at this job
42

IT Help Desk Support Lead

  • Analyst/Tester for Corporate Systems Centralization Project
  • Lead Trainer for Registrars - revised Registration System Reference Manual, developed training materials, sent nationwide for one-on-one training of District Registrars.
  • Primary Tester of new Registration system. Primary support for field registrars using new system.
Candidate Info
11
years in
workforce
7
years
at this job
C
Video Animation & Graphics
BS
Biology / Botany
43

IT Help Desk Support

  • Troubleshoot with users by way of advanced networking terminology, concepts and the ability to utilize the knowledge quickly to facilitate issue resolution
  • Troubleshoot areas include Desktop, Network, Application, Security, and Telco issues
  • Managing users via Heat (ticketing system), Avaya phone system and other Help Desk Tools
  • Escalate technical issues after problem has been confirmed, researched and isolated to specialized technical teams
  • Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate
  • Develop training materials (exercise and visual displays)using various software applications
Candidate Info
BS
Business Management
Leadership Advantage Course
44

IT Help Desk Support / Tech

Diagnose and repair desktop Computers, laptops and Printers

  • Help Desk Support for End Users
  • Provided qualified technical advice on the installation, maintenance, troubleshooting, and upgrade.
  • Troubleshoot and repair internal computer components and networking issues.
  • Remote support for customers by phone and email with software installation and networking issues.
  • Document issues and resolutions as well as manage customer tickets.
  • New Computer Installation and Set-up in a network environment.
Candidate Info
5
years in
workforce
10
months
at this job
45

IT Help Desk Support

Windows 7 configuration for QA testers PC's as well as installation of multiple tools such as Hauppauge! boxes video capture systems, Total Media Extreme capture software, Watson, Target Manager, Debugger and Xbox Neighbourhood (debug tools).

  • Set up PC's, Xbox's and PS3 developers kits throughout multiple departments: PC/LAN/ethernet connectivity and monitor set ups.
  • Set up multiple PC stations with the game in development for company and fans playthroughs.
  • Installation of the Insomniac game engine and patches on multiple computers.
Candidate Info
5
years in
workforce
3
years
at this job
46

IT Help Desk Support/ Technician

Setup and installed for new and current employees, purchased computer equipment, software, and peripherals, so employees can perform there day to day operations.

  • Design and install computer equipment asset management system to track all new and currently in use purchased company electronic equipment.
  • On a day to day basis monitor the company's call center for network issues.
  • Assist in the day to day network operations and administration.
  • Repair and maintain all computer equipment and peripherals for entire office of 200 users.
Candidate Info
4
years in
workforce
2
years
at this job
AS
Skills
47

IT Help Desk Support

  • Supporting 300 internal, external customers and consultants via telephone, email, instant messaging, and scheduling appointments with users using Solarwinds ticketing software.
  • Resolves computer desktop, laptop and software issues, local/network printer, network routers, IP phone, Apple iPhone, mobile hotspot, tablets, and VPN remote user issues.
  • Create, modify account, reset password, and file access in Active Directory.
  • Provide telephone support to the consultants and their clients accessing web-portal services in accordance to HIPAA confidentiality and compliance information.
  • Review IT support knowledge base, create user’s guide, and work with IT manager to implement and optimize IT operation procedure documentation.
  • Working collaboratively with end users and the software development teams to suggest and to identify potential applications enhancements for development needs.
Candidate Info
14
years in
workforce
3
years
at this job
BS
Business Administration
48

IT Help Desk Support

Installing and configuring computer systems

  • Diagnosing and solving hardware/software faults
  • Providing exceptional customer service while logging customer/employee queries
  • Analyzing call logs to spot trends and underlying issues as well as reading Wintale Logs
  • PACS administrator, RIS Administrator for the customer support base.
  • Software Support, Technical and Networking Support and Help Desk Environment Experience with Microsoft Office Suite Products both Desktop and Server Knowledge (VNC, Team Viewer, RDC)
  • Implementing other Networking Tasks such as Trace Routes and TCP/IP Medical Technology.
Candidate Info
12
years in
workforce
3
years
at this job
Music
49

IT Help Desk Support

Working with fast paced environment

  • Provisions, maintains, and removes security privileges for users
  • Perform local and remote phone and electronic support and incident response to various end users within an enterprise environment.
  • Help users with installation of software and resolve connectivity issues.
  • Enter tickets in the system through phone and email.
  • Perform security checks
Candidate Info
7
months in
workforce
7
months
at this job
AS
Information Technology
Sharepoint Server 2013 Training
50

IT Help Desk Support

  • Configure and install hardware and software and determine any associated issues.
  • Monitor, troubleshoot and ensure timely completion of internal and external help desk tickets.
  • Examine and resolve customers’ and corporate and store employees’ issues.
  • Run and interpret various reports on a daily basis.
  • Troubleshoot VOIP Phone technologies such as Shoretel, Cisco and Etherspeak.
  • Remotely troubleshoot connectivity issues with single workstations, registers and Cisco routers and switches using Windows Remote Desktop Connection and VNC Viewer.
Candidate Info
10
years in
workforce
5
years
at this job
AS
Computer Applications
BS
Computer Information Systems

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