It Help Desk Support Resume Samples - Page 4

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IT Help Desk Support Specialists provide clients with technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tools and products. Example resumes for this position highlight such skills as cleaning and reimaging desktops and laptops, performing service calls on computers throughout the plant, and setting up e-mail for clients using Microsoft Exchange. The educational requirements for this position vary, but many employers show a preference for candidates with formal college experience on their resumes.

For more information on what it takes to be a It Help Desk Support, check out our complete IT Help Desk Support Job Description.

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31

IT Help Desk Support

Provided computer and peripheral device troubleshooting assistance to 113 employees.

  • Helped employees get familiar with modern operating systems and software through new desktop and laptop rollouts.
  • First point of contact for clients in person and via phone to direct them to an appropriate Probation Officer and provide necessary information in a timely manner.
  • Installed Symantec Anti-virus software on office computers and verified users with the Network Administrator to ensure a safe security network.
  • Set up presentation equipment and a local area network to provide training sessions and meetings in conference rooms.
Candidate Info
5
years in
workforce
1
year
at this job
BS
Information Sciences And Technology
32

IT Help Desk Support Technician

Provide desktop support for over 200 PC's in the greater Cleveland area by phone or in person to minimize downtime.

  • Install, modify, and repair computer hardware and software to ensure optimal performance.
  • Maintain user accounts, including rights and permissions within Active Directory.
  • Update internal knowledgebase with issue resolution details.
  • Monitor and escalate alerts from antivirus systems.
  • Research and evaluate new technologies and software products.
Candidate Info
3
years in
workforce
3
years
at this job
BS
Computer Information Systems
33

I & IT Help Desk Support Tier II

Assisted staff and students in setting up email or network accounts.

  • Handled campus-wide technical issues.
  • Configured new machines with the latest Operating System
  • Responsible for wiping and imaging all staff computers.
  • Provided input/feedback during departmental meetings leading to the integration of new advancements in campus IT services.
  • Investigated root causes of various technical issues.
Candidate Info
4
years in
workforce
3
years
at this job
AS
Associate of Science
BS
Computer Engineering
MS
Agriculture
34

Data Analyst/it Help Desk Support

Daily data entry of promotional information into MS Access and SQL Management Studio.

  • Responsible for all hardware and software installations and management for 50+employees, including troubleshooting/technical support for Microsoft Office Suites 2000 -2010 and Outlook/Exchange.
  • Extensive knowledge and troubleshooting skills of Microsoft Windows XP, Vista and Windows 7 OS.
  • Rebuilding laptop and desktop computers, repairing/replacing failed hardware, network troubleshooting/ installation, and user issues.
  • Complete wipeout and reformatting of recycled computers as well as back up procedures.
  • All hardware maintenance and repair including RAM, hard drives, video cards, laptop monitors processors etc.
  • IT support role evolved to manage installation and maintenance of proprietary software components, as well as machine builds, backups and set ups for new employees.
  • Upgrading/replacing hardware internally (hard drives, RAM, video cards, LCD screens, laptop keyboards etc.).
Candidate Info
8
years in
workforce
4
years
at this job
AS
Fine Arts
35

IT Help Desk Support

Setup new desktops and laptops with the user-required applications, transferring their prior user-data and briefing the user in the use of their new computer.

  • Assist users who need to connect to LCD display projectors or network printers.
  • Support local and remote desktop for hardware, software, and communications issues.
  • Install, update hardware/software systems, maintain/repair equipment, and replace hard drive, memory, video card, DVD writer, power supply, cpu/case fans. Configure TCP/IP on LAN and WLAN interfaces.
  • Applications: SMS; Keane Patcom; EZ Access; Optimum; Vista Keane; NDC; Microsoft Office; Allscripts Homecare; Internet Explorer; Firefox; Chem Plus; Cyberquery; Quadramed; Thunderbird; Appointment PRO; Therapute.
  • Security: Symantec Antivirus, Anti-spam ware applications, and end user account setup, password resets - familiar with Active Directory, Cisco VPN client.
Candidate Info
18
years in
workforce
12
years
at this job
HS
High School Diploma
Medical
36

IT Help Desk Support

Contract Positions through Advantage Professional; Full-time help desk, IT support, software testing, and customer service for the Presidential Management Fellows Program online application and assessment and MRIS Customer Support Center.

  • Vigorously test pre-production software for any potential user interface issues, operating system/browser compatibility, and develop work flow best practices.
  • Respond to candidate phone calls, instant messages, and emails.
  • Prepare FAQ's, quick response replies, and best practice procedures for Tier 2 Support approval.
  • Collaborate in team environment with other help desk agents to solve complex or recurring issues.
  • Research and propose solutions to new issues as they arise.
  • Provide exceptional customer service and user experience for this high profile Government Program.
  • Use of various software including: Windows Operating System, Microsoft Office Suite, Open Office, SmarterTrack Enterprise, Outlook, Web Based Database
Candidate Info
10
years in
workforce
3
years
at this job
Business Administration Program
Exercise Physiology Program
Information Systems Management Program
37

IT Help Desk Support

Assists with managing all of IS for manufacturing plant - hardware, software, networking, systems implementation, programming, voice communications, access control system, security system.

  • Help users with systems authentication/logon issues and procedural requirements for saving data/files and demonstrate use of various hardware devices and software applications as requested by the end user.
  • Install and configure new/replacement hardware and software, as needed. Install, set-up, maintain, and/or relocate hardware, applications, printers, fax, software patches, and security patches.
  • Provide remote computer support for employees who are traveling or working from a remote location.
  • Place warranty and service calls to applicable vendors and track repair status to ensure warranty work is completed and devices are promptly returned to service.
  • Maintain and update inventory of software, hardware and resources.
Candidate Info
8
years in
workforce
2
years
at this job
BA
Computer Information System
38

IT Help Desk Support

Provided phone support in a help desk setting using Service Now

  • Solved complex user issues
  • Resolved VPN connectivity problems using Aventail and F5
  • Provided support for numerous smartphones
  • Utilized Active Directory and SAP to solve user log-in issues
  • Supported Microsoft Office 2007 for all users at Kohler locations
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the helpdesk tracking software
  • Document internal procedures
Candidate Info
6
years in
workforce
3
years
at this job
39

IT Help Desk Support

Support users daily through complex hardware and software questions via phone, email, and instant messaging

  • Organize internal IT systems to keep operations running smoothly
  • Acting liaison for CareKeeper, UltraStaff, and GreatPlains software
  • Led implementation of DocuSign software for entire company
  • Assess, document, analyze, and communicate with members of my team
Candidate Info
13
years in
workforce
10
years
at this job
HS
Graphic Design
AS
Associate of Science
40

IT Help Desk Support

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

  • Monitor and respond to queries either in person or over the phone quickly and effectively.
  • Assist and train with onboarding new computer users.
  • Maintain daily performance of computer systems.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
Candidate Info
13
years in
workforce
1
year
at this job
BS
Technical Management

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