It Help Desk Support Resume Samples - Page 3

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IT Help Desk Support Specialists provide clients with technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tools and products. Example resumes for this position highlight such skills as cleaning and reimaging desktops and laptops, performing service calls on computers throughout the plant, and setting up e-mail for clients using Microsoft Exchange. The educational requirements for this position vary, but many employers show a preference for candidates with formal college experience on their resumes.

For more information on what it takes to be a It Help Desk Support, check out our complete IT Help Desk Support Job Description.

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21

IT Help Desk Support

Provide analysis, diagnosis, and troubleshooting of customer's computer and/or tablets and/or smart phones.

  • Heavy use of both Windows (XP, Vista, 7 and 8) as well as all Mac OS.
  • Remotely support clients using both Mac and Windows based computers via Bomgar Remote Control software.
  • Ensure System Compatibility/Requirements
  • Call Center/Remote Home environment
  • Customer Service/Helpdesk heavy
Candidate Info
5
years in
workforce
2
years
at this job
22

It Help Desk Support

Demonstrated ability to communicate technical terms to non-technical educators/administrators from various school districts nationwide for State Readiness testing for students. Experience in Sales Force, Mo Map, INORS, IREAD, GA EOC/EOG and ISTEP Software.

  • Indentified/corrected performance issues referring major hardware/software problems and defective
  • Ensured proper installations of cables, operating systems and software by training users on the proper
  • Evaluated/ conducted technical and functional research/analysis escalating unresolved issues to appropriate areas.
Candidate Info
12
years in
workforce
4
months
at this job
Business Administration
23

IT Help Desk Support

Provided technical support to staff via telephone and/or in-person

  • Diagnosed issues and performed troubleshooting for Windows XP/7 Operating Systems
  • Accurately logged all support cases using proprietary ticketing software
  • Responsible for scheduling and applying critical software patches and OS updates across enterprise.
  • Updated/configured printer drivers for compatibility issues with recent operating systems
  • Relocated computer equipment and peripherals
  • Acted as technical liaison to staff, public, guest speakers, etc. etc. as required
  • Provided and set up equipment (LCD projectors, sound systems, laptops, microphones, etc.) for in-house events
Candidate Info
5
years in
workforce
3
years
at this job
BS
Information Sciences & Technology
Information Technology
24

IT Help Desk Support

Receive phone calls to address user computer/laptop/thin client questions and concerns.

  • Communicate with co-workers to resolve problems
  • Troubleshoot hardware and software issues over the phone and one-on-one
  • Troubleshoot network problems.
  • Setup and configured laptops and computers for end users
  • Configure switch ports and VLAN's
  • Maintain company server room, assisting in wiring devices ex. servers, switches, routers
Candidate Info
2
years in
workforce
2
years
at this job
AAS
Management
25

IT Help Desk Support

Provide first tier help desk support. Identify any issue that would need to be escalated to level two for support

  • Troubleshoot hardware, peripherals and software issues and make the appropriate recommendations.
  • Create and resolve helpdesk tickets.
  • Perform wire management for all labs and offices.
  • Perform printer configuration, install printer's maintenance kits, and install software updates as needed.
  • Configure and install computers in both stand-alone and network environment.
Candidate Info
27
years in
workforce
2
years
at this job
C
Web Design
AAS
Associate of Applied Science
Management
26

IT Help Desk Support

Troubleshoot devices such as Ricoh printers, MacBook's, and computers with Windows 7 Operating systems.

  • Assisted students and administrative staff members with software and hardware issues
  • Created and completed technical issues using Remedy Ticket System
  • Provided technical support in person, by phone and email
  • Set up presentations using a laptop, microphone, and projector.
  • Connected laptops to wireless network.
  • Did daily inventory of laptops, equipment, and toner ink.
  • Installed software onto computers that were in a Windows 7 environment.
  • Used Shared Drive to download student software onto computers.
  • Refreshed and renewed IP Address on Laptops.
Candidate Info
1
year in
workforce
1
year
at this job
BS
Network And Communications Management
27

IT Help Desk Support Specialist

Troubleshoot a variety of network issues throughout 100 Gabriel Brothers and Rugged Warehouses.

  • Troubleshoot support via Dame-ware Remote Client, Telephone, and On Site.
  • Worked with POS systems, Windows Server Systems, Handheld devices, printers, PCs, tablets, iPads, telephone systems, alarm systems
  • Respond to Administrative needs when necessary.
  • Hands on with shipping and receiving IT items.
  • Staging laptops, Motorola scanners, PCs, servers.
  • Cook a large amount of food for over 100 residents. Monitor diets, diet changes frequently. Serve food to residents and make deserts with separate diets for each specific individual.
Candidate Info
5
years in
workforce
1
year
at this job
AS
Network Administration
28

IT Help Desk Support

Provided internal tier one support for the hardware and software issues of over 25,000 associates in branches and back offices across a 16 state footprint.

  • Remote support using Bomgar and Microsoft SMS Remote Tool.
  • E-mail Support (Microsoft Outlook).
  • Troubleshooting and correcting issues with hardware, OS software, and applications.
  • Technical support of Virtual desktops, laptops, multi-function printers, cellphones.
Candidate Info
6
years in
workforce
5
months
at this job
BS
Computer Science
29

IT Help Desk Support

Monitor ATM's, servers and self-service telephone system

  • Reset network passwords and usernames for employees in Active Directory
  • Manage helpdesk tickets in Helpstar ticketing system
  • Resolve hardware and software related issues
  • Provide technical and customer support via phone 24/7
  • Assisted with Windows 7 upgrade
  • Created backup jobs on Symitar and handled backup tapes.
Candidate Info
9
years in
workforce
5
years
at this job
BS
Network And Communication Management
30

IT Help Desk Support

Provided hardware support: installed Hard Drive, SCSI devices, CD- and DVD- ROMs, Modems, Video and Sound cards. Resolved Laser Jet 4si and 5si printer problems.

  • Applied Hardware and Software troubleshooting experienced to resolve problems.
  • Experienced with Remedy database and tracking tickets.
  • Contacted the service vendors to purchase parts.
Candidate Info
3
years in
workforce
3
years
at this job

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