It Help Desk Support Resume Samples - Page 2

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IT Help Desk Support Specialists provide clients with technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tools and products. Example resumes for this position highlight such skills as cleaning and reimaging desktops and laptops, performing service calls on computers throughout the plant, and setting up e-mail for clients using Microsoft Exchange. The educational requirements for this position vary, but many employers show a preference for candidates with formal college experience on their resumes.

For more information on what it takes to be a It Help Desk Support, check out our complete IT Help Desk Support Job Description.

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11

IT Help Desk Support

Answered Help Desk incoming calls; provide first line response for users requiring assistance with information technology issues and problems.

  • Escalated more involved problems to the appropriate tier level support teams; act as a liaison between customers and technical escalation teams and conduct follow up as appropriate
  • Interacted with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems with Tier 2 support.
  • Assessed the nature of technical issues to determine appropriate actions via desk-side or remote assistance.
  • Operating system and application installation/configuration
Candidate Info
10
years in
workforce
1
year
at this job
AS
Network System Administration
BA
Project Management
12

IT Help Desk Support

Provided Level I and II pc/ mac phone/ desktop support for over 800 in-house and remote users

  • Built and configured workstations for rollouts.
  • Daily/Weekly/Monthly maintenance of installations, updates, reconfigurations, repairs, and replacements of desktop machines and printers.
  • Assisted users by remote access with office applications.
  • Assisted users with e-mail system and a variety of office applications.
Candidate Info
5
years in
workforce
2
years
at this job
BS
Computer Science And Information Systems
13

IT Help Desk Support

Provided daily IT Infrastructure and application support to end users.

  • Answered, evaluated, and prioritized incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
  • Logged and tracked calls using internal tracking system BMC Service Desk Express and Remedy Force.
  • Analyzed and evaluated incident reports and make recommendations to Help Desk Manager for the problem management database.
  • Handled problem recognition, research, isolation, resolution and follow-up for routine user problems while including other technical personnel on more complex problems.
  • Create new employee accounts using Active Directory and Microsoft Exchange in addition to other internal systems.
Candidate Info
17
years in
workforce
10
years
at this job
AS
Arts
14

IT Help Desk Support/ Lotus Notes Administrator

Provided telephone support to over 15,000 internal users for desktop/laptop/PDA issues with broad range of network and desktop knowledge.

  • Accurately documented problem resolutions in Help desk tracking system (Remedy & GWI).
  • Handled all Lotus Notes database issues including but not limited to: user permission, creating databases, restoring emails.
  • Researched and resolved issues in a timely manner in accordance with company standards.
  • Created/updated S.O.P.'s in Notes database. Escalated problems to appropriate teams based on established guidelines and procedures.
  • Troubleshot network connectivity, printers, Lotus Notes and Outlook Exchange issues as well as external/internal application support.
  • Participated in team projects that enhanced the quality or efficiency of service.
  • Responded to customer requests for support via telephone, e-mail, IM, or walk ups.
  • Tracked issues and trouble shot tickets until resolved.
Candidate Info
17
years in
workforce
4
years
at this job
Business Administration
15

IT Help Desk Support

Provided computer help desk support via telephone communications with end-users.

  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions.
  • Performed all facets of computer help desk support such as troubleshooting, installations, and maintenance.
  • Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns.
  • Excellent communication and presentation capabilities.
Candidate Info
8
years in
workforce
11
months
at this job
HS
High School Diploma
Computer Science
16

IT Help Desk Support

  • Implemented customer call-center support procedures for 22 states and over 12,000 communities
  • Troubleshot internet connectivity issues for phones, modems, and Outlook Express for end users
  • Scheduled technical support to customer homes to ensure timely delivery of service
  • Maintained a strong understanding of PC hardware, network drives and operating systems
Candidate Info
4
years in
workforce
4
months
at this job
AAS
Computer Networking And Security
BS
Advanced Information Technology (attending)
17

IT Help Desk Support

Monitors personal computer (PC) performance; Document all works in a Remedy Ticketing system.

  • Utilize DMware equipment to collect remote end-users
  • Utilize Active Directory to create user id and reset password and documented customers data.
  • Maintained installation, configuration, and functionality of Lotus Notes software including set up account and preferences, run replication and configure mail server POP/IMAP and SMTP.
Candidate Info
4
years in
workforce
4
years
at this job
AS
Information Systems
BA
Information Technology
MA
Art
18

IT Help Desk Support

Perform physical set up of desktop and install, configure, and modify hardware and software to ensure optimal performance.

  • Manage over $200,000 of technical equipment and track all hardware/software in and out of inventory.
  • Provide technical support for over 40 users nationally, including upgrades and updates.
  • Monitor and track all phases of help desk support and prioritize and escalate issues, where required.
  • Research and purchase all IT equipment ranging from network to computer accessories.
Candidate Info
4
years in
workforce
2
years
at this job
C
Medical Clinical Assistant
19

IT Help Desk Support Technician

  • Answered 75-100 calls per day on global helpline, covering myriad issues for over 28,000 internal employees, and documented comprehensive resolutions via BMC Remedy ticketing system
  • Provided users with remote assistance using remote desktop tools including LogMeIn, Remote Desktop, and SMS Tools software
  • Used command prompt for shutting down, restarting, and pinging remote IP addresses
  • Performed troubleshooting on various software including Internet Explorer, Citrix, and MS Office application suites, and performed upgrades, installations, and configurations of State Street applications
  • Utilized Active Directory to ascertain user lockout statuses, group information, machine names, and general profile information
Candidate Info
3
years in
workforce
5
months
at this job
BS
Business Management
20

IT Help Desk Support

  • Taking inbound calls & e-mails involving end user support for customers & vendors, password resets, building users profiles.
  • Resolved issues with internet, Direct TV Satellite, & phones.
  • Recorded all interactions in company database interacted with other departments for accurate resolution.
  • Provided one call resolution, solving a wide variety of problems on a continual basis.
Candidate Info
5
years in
workforce
6
months
at this job
BA
Criminal Justice

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