It Help Desk Support Resume Samples

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IT Help Desk Support Specialists provide clients with technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tools and products. Example resumes for this position highlight such skills as cleaning and reimaging desktops and laptops, performing service calls on computers throughout the plant, and setting up e-mail for clients using Microsoft Exchange. The educational requirements for this position vary, but many employers show a preference for candidates with formal college experience on their resumes.

For more information on what it takes to be a It Help Desk Support, check out our complete IT Help Desk Support Job Description.

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1

IT Help Desk Support

Took lead role in IT support, performed desk-side support on over 35 Desktop units, 25 Zebra printers and 10 Laptops, 2 servers, Tape Drives, CCTV

  • Installed & diagnosed data cables/ports from CISCO routers, switches, servers.
  • Saved both money and time for the organization based on 99% productivity
  • Negotiated commodities contract reducing costs to the organization by $70,000 annually
  • Selected as Lead role in team leadership over peers/shifts
  • Collaborated with leadership to restructure facility layout increasing productivity by 25%
Candidate Info
4
years in
workforce
4
years
at this job
BS
Information Technology
2

IT Help Desk Support Technician

Supported Utah County employees' computer help desk needs by phone and one-on-one support. Entered county work order requests into Track-It database and monitored work order completion. Initiated back-ups on county Sun Microsystems' UNIX server. Built, installed, and configured necessary computer hardware and software applications to complete work orders in a timely manner.

  • Main help desk technician for all divisions of the Utah County Health Department.
  • Commended by supervisor and co-workers for dependability, honesty, and integrity through job evaluations over a six year period.
  • Oversaw roll-out of over 100 new PC workstations/laptops at the Utah County Health Department & the Utah County Sheriff's OfficeHea. Built and configured PC workstations with OS (Windows Vista/XP/2000/NT/98) and proprietary [company name] software.
  • Configured proprietary software to various county department specifications and performed on-site consultation, training and installation services. Remotely managed Windows PC workstations at county department locations.
  • Increased customer satisfaction and customer care team efficiency by implementing new processes, procedures and the trouble ticket database.
Candidate Info
10
years in
workforce
7
years
at this job
AAS
Office Technologies
BA
Telecommunications Administration
Spanish
3

IT Help Desk Support

Provided tier one IT technical support to computer system users via phone, remote assistance and through email.

  • Detected and resolved customer issues and errors in campus computer systems.
  • Performed minor repairs on hardware, software and peripheral equipment.
  • Maintained documentation records regarding equipment installations and replacements.
  • Assisted in the management of a print database used by multiple campuses.
Candidate Info
5
years in
workforce
5
years
at this job
C
Design
C
Certificate
C
Certificate
4

IT Help Desk Support Technician

Provided first level remote IT services and assisted with the delivery of higher level services to our customer Abercrombie & Fitch.

  • Configured A&F applications on U.S. and European [company name] devices to use the same network protocol by setting the protocol order.
  • Diagnosed and resolved end-user network and local printer problems.
  • Assisted A&F end-users support via email, phone or other channels.
  • Contributes daily to technical discussions with other U.S and international computer analysts on a decision concerning [company name] devices with issues
  • Provided various reports to Abercrombie & Fitch generated through [company name] Report Manager (XRM) which illustrates to the client how well our services are performing and where improvement is needed.
  • Traveled in-state to remote sites as required.
Candidate Info
17
years in
workforce
2
years
at this job
5

IT Help Desk Support

Performed migration from Windows NT environment to Windows 2000 and Active Directory.

  • Implemented Network security through use of Cisco PIX firewall and VPN's between remote offices as well as central offices.
  • Implemented call accounting software (Application Suite) on site or remotely using PCanywhere and LogMeIn.
  • Installed and configured PBX's on clients sites.
  • Maintained daily call accounting data backups on remote servers, also revived servers from crash and/or fail state.
  • Trained several clients on Application Suite, how to run custom call accounting reports, 911 calls, outbound usage, and plenty more using WebEx.
Candidate Info
3
years in
workforce
3
years
at this job
AS
Computer Networking & Security
BA
Computer Science
6

IT Help Desk Support

Provided computer help desk support via telephone communications for over 300 end-users, and about 20 calls daily.

  • Resolved problems within Microsoft office (outlook, excel, etc.).
  • Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
  • Installed, repaired and setup computer peripherals
  • Performed set-up, break-down, and transport of company electronic equipment on an as-needed basis.
  • Attained some and basic knowledge of RPG IV Programming on the AS/400.
Candidate Info
8
years in
workforce
2
years
at this job
BA
Science And Technology
7

IT Help Desk Support

Managed help desk calls for 5 different branches

  • Provided solutions to problems pertaining to Microsoft Office, Vista, Harmony, Laserfiche, Sharepoint Services, Client Connect, and Cisco VPN software
  • Managed Active Directory
  • Utilized Symantec Backup Exec for daily backups; Responsible for inventory and asset management; Configured new and existing users for PBX phone system.
Candidate Info
3
years in
workforce
1
year
at this job
8

IT Help Desk Support

Perform first call resolution when call volume and staffing levels permit.

  • Demonstrating an exceptional customer service orientation receive and log all support request from WRI associates to comply with current SLA (service level agreement).
  • Resolve assigned incidents and work orders by due date.
  • Assisted numerous clients with 100% satisfaction on all surveys.
  • Attend and participate in weekly Help Desk meetings
  • Monthly client satisfaction survey/sweep, record client responses and create incident request for reported issues.
Candidate Info
4
years in
workforce
3
years
at this job
9

IT Help Desk Support Technician

Provided helpdesk support and resolved problems to the end users satisfaction

  • Monitored Service Desk tickets assigned to the queue
  • Modified configurations, utilities, software default settings etc. for local workstation
  • Installed, tested and configured new workstations, peripheral equipment and software
  • Managed PC setup and deployment for new employees using standard hardware, images and software
Candidate Info
3
years in
workforce
5
months
at this job
BA
Computer Science
10

IT Help Desk Support Technician

  • Functioned as a Senior Tech fielding calls and assisting other technicians when issues occurred. Received calls from pharmaceutical representatives, and regional directors.
  • Managed various areas of support which included broadband connectivity, troubleshoot hardware/software issues, reset, provisioned and unlocked accounts as well as passwords.
  • Maintained and monitored support for all TCP/IP network configurations (LAN and WAN).
  • Performed as a PKI certified analyst that created and recovered PKI certificates and profiles for VPN access.
  • Functioned as a hardware coordinator, responsible for hardware inventory and maintenance on company computers.
Candidate Info
2
years in
workforce
2
years
at this job
AS
Electronic Computer Technology

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