It Delivery Manager Resume Samples

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IT Delivery Managers support the deployment, implementation, and hosting of an organization's enterprise software solutions. Example resumes in this field highlight duties such as establishing tracking processes and procedures for deliverables and releases, establishing best practices for the business systems analyst role and the testing practice, and providing support among multiple pillars with overlapping and conflicting priorities and strategies. Sample resumes in the field indicate that the minimum education level for this position is a Bachelor's degree in fields like computer science or software engineering.

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1

IT Delivery Manager

Manage EII (Enterprise Information Integration), combining data residing in different sources and providing business segments with unified view. Consistently deliver to specific targeted levels of availability, recoverability, and safety. Oversee secure and recoverable infrastructure services. Maintain highest levels of IT service model benchmark signal performance against peer group key performance metrics within application support and development and IT effectiveness and efficiency indicators. Define stakeholder management strategy for complex process integration and shared service model. Ensure effective governance supported by comprehensive reporting. Define transparent cost and charging models, ensuring adequate funding to meet development and capacity needs.

  • Increased ROI leveraging existing systems and reducing implementation costs: $10,000,000.
  • Improved NPV improved asset management:$20,000,000.
  • Boosted productivity with more timely access to information: $8,000,000.
  • Enabled near real time ways of working, connection of multidiscipline, remote teams: $8,000,000.
  • Expanded shared portfolio from 5 to 38 solutions.
Candidate Info
19
years in
workforce
9
years
at this job
BA
Sociology
MA
Master of Arts
2

IT Delivery Manager

Led a team in managing the development of proprietary applications and onboarding supporting third party software for the mortgages trading floor.

  • Led global teams that delivered service transitions, onboarding, training and operational control development
  • Led large IT modernization initiatives leveraging modular and agile development of software and release of functionality
  • Executed an analysis of existing systems, its effectiveness in the environment and the cost impact of pursuing alternatives for an improved state
  • Led a team of 40+ in a large implementation effort encompassing a multi-layered process, infrastructure and IT service management solution
  • Leveraged Information Technology Infrastructure Library (ITIL) framework to perform availability and capacity management assessments
  • Applied security and assurance policies to the projects managing the delivery of knowledge management solutions
Candidate Info
7
years in
workforce
4
years
at this job
BS
Computer Science
MA
Business Administration
3

It Delivery Manager

Reported to the Homesite CIO. Provided strategic and day to day leadership to the enterprise applications and business intelligence groups. Managed the applications portfolio (sales, service, policy administration, print and claims systems for web, call center and agency platforms). Implemented industry best practices and drove the changes.

  • Managed, lead and inspired a team of 20+ managers, project managers, business analysts, software engineers, consultants and contractors. Grew the group by 40%. Developed the team into a very successful delivery organization and delivered two releases to production every month. Managed an annual budget of $3.5 M.
  • Collaborated with executive management and business units so the IT plans and priorities aligned to maximize business value and meet compliance requirements
  • Established a company-wide communications plan for full project and release transparency. Ran bi-weekly status meetings with Homesite executive management
  • Established PMO practices. Developed a project roadmap and established tools and processes for managing from concept to deployment. Implemented hybrid Agile/Waterfall development methodology
  • Aligned QA with development. Improved test procedures
  • Established a technical architecture committee. Documented existing systems and began developing a future architecture model
  • Streamlined the release process. Established ownership and controls. Improved release quality by 30%.
  • Managed the rewrite of the web site for Web 2.0 and enhanced the ecommerce functionality
  • Managed the evaluation of data warehousing and BI tool selection. Established data warehousing standards and guidelines. Implemented claims data warehouse using Business Objects ETL and BI tools. Used Visio for data modeling.
  • C#/.NET, MS SQL Server, Visual Studio, SharePoint, EMC xPression, COBOL, DRC Policy Admin, Business Objects, and Mercury Test Suite
Candidate Info
8
years in
workforce
3
years
at this job
BS
Industrial Engineering
4

IT Delivery Manager

Senior Manager, leading an enterprise-wide initiative to implement recurring bill payment via the internet. Adhered to Product Life Cycle Development processes, while managing cross functional IT teams and Business SMEs.

  • Director level position, led the IT delivery team consisting of eight (8) Project Managers, and three (3) Product Managers, and 100+ resources in the development of a new internet and phone support service
  • Developed Processes and procedures as well as Program Plan, Risk Assessment, Organizational Structure, Communications Plan, and Change Management Plan
  • Facilitated meetings, managed deliverables, risk mitigation, and issues log, $4M budget
Candidate Info
16
years in
workforce
4
months
at this job
BS
Business Management
MBA
Business Administration
5

IT Delivery Manager

  • Analyzed critical situations with the customer, utilizing data to troubleshoot production environments and solve issues.
  • Effectively directed 50 project managers, software engineers, developers and level 2 helpdesk support.
  • Creatively utilized IBM & Global Resources to achieve high satisfaction ratings throughout contract by bringing projects in on time and under budget, while negotiating additional $3M revenue in IT equipment and services.
Candidate Info
12
years in
workforce
2
years
at this job
Leadership
Business Administration
6

IT Delivery Manager - Engine and Component Maintenance Systems

Provide IT solutions to engine and component maintenance business units in San Francisco and line stations across the network

  • Successfully delivered technology solutions in support of lean, supply chain optimization, and six sigma business initiatives.
  • Led a cross functional team defining the development and support processes for an IT transformation initiative.
  • Part of a core leadership team tasked with identifying an IT governance process and associated tools that would simplify and add value to the management of portfolios, programs, projects, and resources.
  • Consulted into a core UA team tasked with defining a PMO for the larger IT division.
Candidate Info
19
years in
workforce
3
years
at this job
Computer Science
Ict And Business Management
7

Sr. IT Delivery Manager

Managed the delivery teams of 150 people for US west region accounts including healthcare clients like Bluecross and Medpro to deliver infrastructure services including Wintel, Unix, DB, Storage, Middleware, BUR, Networking/Network Security and project/program management and improved account satisfaction, delivery quality, key talent retention and business growth.

  • This included various VMware ESX hosts, VMs as well as SRM for disaster recovery and AOPS (automated operations) web hosting / cloud services. Achieved consistent increase in ASAT score quarter over quarter by delighting the customers.
  • Managed the portfolio of $4 -5 million in revenue and 12-14 projects to support west region leveraged clients.
  • Identified challenges and risks and implemented improvement programs to address those.
  • Improved delivery quality and implemented escalation process, monthly dashboards, SLA performance management, HP governance reviews, SOW/changes/invoicing, capability presentations, change/configuration management, delivery of various data center projects, quick resolutions for client concerns, improvement programs to mitigate risks and to improve profit margins, new proposals creation/business growth, and maintained the accounts in green status.
Candidate Info
15
years in
workforce
4
years
at this job
BS
Physics
MBA
Executive
8

IT Delivery Manager

Used best practices in project management methodology while managing an $18M infrastructure project from design completion to implementation.

  • Completed projects consistently ahead of schedule and therefore became the go-to person for projects from other PM's that were extremely far behind schedule.
  • Recognized for having the ability to turnaround projects in a short amount of time and was then added to the merger team to represent Cingular.
  • Accepted into AT&T MBA program at Kennesaw State University after being identified as being a Key Contributor in the Delivery Management Team.
Candidate Info
6
years in
workforce
1
year
at this job
BA
Communications
MA
Master of Arts
9

IT Delivery Manager

Pricing authorization tool ('PAT') to meet the needs of new independent bottlers (NIB's) in addition to maintaining current functionality for coca cola refreshments ('CCR') with Coke One North America ('CONA') data. Responsible for deliver project plan, project implementation, project delivery, budget forecast, asset management and project close out/hand over to support teams.

  • Single point of contact for all communications for customer (SPOC) and nurtured senior management relationship.
  • Managed staff to ensure that all milestones such as designing technical architecture and implementation are achieved within the agreed timeframes.
  • Holding weekly internal and external meetings on progress.
  • Monitor health of the project and single point of contact for customer needs 24x7.
  • Keeping accurate administrative records of quarterly and year-to-go forecasts, including purchase /spend plans.
  • Assist the technical teams in their design and development tasks.
  • Defined project success criteria and disseminate them to involved parties throughout project life cycle.
Candidate Info
14
years in
workforce
1
year
at this job
BA
Computer Science Engineering
10

Sr. IT Delivery Manager

  • Managed the IBM ($15M) Annual SOW with IBM and Client Governance Stakeholders
  • Achieved a +20% (GP) Gross Profit Margin on SOW services by efficient expense controls
  • Managed IT Project Management "Enhancements/Maintenance" Services Requests (SRs) within the client's applications/development, hosting, and call-center (help desk) enterprises.
  • Executed/Improved Project Management Process Review (PMR) Audit and Ratings
  • Planned/Delivered Monthly Executive Level Contract Governance Performance Briefings
  • Led Daily/Weekly IT Performance Briefings with Client Executives (CIO/Directors) in Atlanta
Candidate Info
53
years in
workforce
1
month
at this job
AAS
Business Administration
BBA
Business Administration

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