Insurance Customer Service Representative Resume Samples - Page 2

Insurance Customer Service Representative

Quickly and effectively resolving customer questions and challenges with billing and claims process.

• Daily calls to clients to ensure prompt payments.
• Issue/order binders, evidence of insurance, and certificates of insurance as requested.
• Focus on sales to create new business and retain existing accounts to facilitate retention and company growth.
• Maintained quality control satisfaction records
• Actively seeking new ways to improve customer service.

Individual Life Insurance Customer Service Representative

• Responded to inquiries, performed account updates per client requests and resolved customer's concerns.
• Answered incoming calls from clients, worked with financially sensitive information, authenticated callers.
• Serviced and processes transactions for life insurance policies (loan disbursements, policy reinstatements, etc.).
• Received competitive Exceptional Customer Service Award within weeks on the job, scored 100/100 on the first quality assessment.

Commercial Lines Insurance Customer Service Representative

• Assisted in transferring customer database to an updated on-line system resulting in a more proficient working environment
• Aided in on-line training to make quoting & issuing policies a quicker and easier process
• Organized files for more efficient use
• Used organizational skills & multi-tasking ability to keep up with daily assignments
• Used communication skills to resolve customer service issues

Insurance Customer Service Representative

Utilized company payment methods in order to obtain credit card and utility bill payments from customers via phone.

• Monitored incoming payments processed through company platform.
• Successfully & professionally handled current Employee Insurance enrollments.
• Attended training programs for all aspects of workplace performance and professional development.

Insurance Customer Service Representative

Received insurance claims made by customers/employees and input data into the computer system quickly/efficiently

• Constantly analyzing customers claims, issues or needs in order to be effective with customers while problem solving, being a detective, building and documenting cases
• Counseling business associates how to identify what services best meet customers' needs
• Utilize my empowerment to deliver an appropriate solution that is within policy and procedure
• Investigate claims filed by making outbound calls to different business associates

Life Insurance Customer Service Representative

Review, scan and process applications for all life insurance products. Including new applications, contract changes, and informal inquiries.

• Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters. Including scheduling client's medical exams.
• Provide excellent customer service daily to agents, clients, and agency field management either over the phone, at the service counter, or through electronic communication.
• Maintain records of all transactions in Management System to ensure proper expedition of placing life insurance products.
• Offer support to other members of service team.
• Maintain confidentiality of organization data and customer information.

Insurance Customer Service Representative

• Assisted customers with billing and coverage selections
• Underwrote policies for loss prevention
• Receiving and processing on average, 60 plus call per day while meeting performance goals.
• Working with each customer based upon individual situations and needs
• Multiple recognitions for performance and customer service by both my Management and Customers
• Selected to coach team members on up sales

Insurance Customer Service Representative

Received inbound calls within the call center

• Applied basic computer skills such as typing and navigation of screens
• Handled prescription and insurance claims
• Completed customers application and PPG/PCP Transfers

Nationwide Insurance Customer Service Representative

• Provided information for customer inquiries.
• Directed inbound calls and monitored call traffic.
• Maintained documentation of customer records.

Insurance Customer Service Representative

• Answered incoming calls
• Assisted clients with questions and concerns regarding policy benefits
• Entered information regarding the policies and policyholders
• Received and applied premiums to accounts.