Innkeeper Resume Samples

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Innkeepers complete a variety of duties in an accommodation facility, such as handling reservations, greeting guests, coordinating housekeepers, entertaining people staying at the inn, cooking, solving urgent maintenance requests, restocking the kitchen and the restroom, and many others. Based on our selection of resumes in the field, main job requirements are business acumen, customer service, excellent communication and interpersonal skills, stamina, problem solving, and organization. Most example resumes for Innkeeper make display of hospitality training at various levels and at least a high school diploma.

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1

Innkeeper (assistant General Manager) - The Inn at Langley

Managed day-to-day operations of entire rooms division for a 4 Diamond, 26 Room Inn, while working side-by-side with GM and Property Owner to improve Inn's operations and meet financial goals

  • Monitored all daily P & L's, Monthly and Annual budgets and forecasts
  • Increased sales 27% and room occupancy using up-selling techniques
  • Oversaw all Group sales and events encompassing planning, servicing, and billing
  • Recruited & filled open positions at all 14 CHI properties (over 500 employees)
  • Utilized various platforms to staff over 250 positions for one $5M Banquet event
  • Designed an applicant tracking spreadsheet that all GMs utilized
Candidate Info
2
years in
workforce
11
months
at this job
BA
Hospitality And Tourism Management (coaching - Minor)
2

Co-owner/innkeeper

  • Created an award winning and profitable Bed and Breakfast from a seasonal unprofitable business
  • Managed service, guest experience and operations.
  • Obtained 6 Certificates of Excellence as well as garnering two Top 25 awards for best Bed & Breakfast in the U.S. for 2014 (17th) and 2015 (13th)
Candidate Info
48
years in
workforce
6
years
at this job
BA
Finance
3

Assistant Innkeeper, Food & Beverage Manager

Collaborated with Innkeeper to reposition historic Inn, improving image and significantly increasing revenues

  • Hired and trained bookkeeper after becoming self-proficient in QuickBooks 13
  • Worked with bookkeeper to hire new payroll vendor to streamline and improve payroll process
  • Facilitated transfer to new payroll, insuring data integration critical communication with other P.O.S
  • Implemented restaurant Posi-Touch system, programming all menus and training staff in new system
  • Facilitated integration of Posi-Touch system with WebRezPro software, for improved reporting
  • Sourced and hired new Executive Chef, Sous Chef and wait staff
  • Developed new, cost-effective food and wine menus to increase sales while reducing food & beverage costs
  • Initiated development of Dartmouth College and DHMC function business
  • Helped develop Local's Night with Innkeeper, introducing Live Music on Thursday nights
  • Drastically improved social media presence: Increased "Likes" by 500% on Facebook, created Twitter account, routinely advertising on 3 different List Serves (Upper Valley, Thetford, Lyme)
Candidate Info
13
years in
workforce
1
year
at this job
Arts & Technology
4

Assistant Innkeeper

It is the responsibility of the Assistant Innkeeper to ensure the safety, comfort, and overall positive experience of both inn and restaurant patrons. This is a managerial position requiring multifaceted skills and communications techniques, and key-holder responsibility.

  • Contracted and coordinated over 40 Weddings & Events up to 150 guests.
  • Managed social media, WordPress, and OTA Accounts; Rates, Inventory, Content, Reviews.
  • Negotiated third-party contracts for promotional sales and advertising within budget.
  • Recruited, trained, and managed over 20 employees in various departments.
  • Knowledge of Rezovation GT and ThinkReservations booking engines.
Candidate Info
9
years in
workforce
1
year
at this job
HS
Theatre Design & Production
BA
Business Administration
Art 121
5

Assistant Innkeeper

  • Supervised the Restoration and Preservation of this Historic Landmark
  • Managed the Inn as the Manager on Duty five nights per week, dealing with escalated guest issues.
  • Acted as in house Chef and host to catered events, tea time and prepared breakfasts.
  • Listened and act on guest issues and concerns and ensure that all of their needs are met promptly and to their complete satisfaction.
  • Trained new hires on policies and procedures and coached team members.
  • Participated as house keeper as needed.
Candidate Info
1
year in
workforce
1
year
at this job
AAS
Hotel Management
6

Owner/innkeeper

Deliver distinctive, superior guest experiences through hands-on quality-added touches that promote positive guest relations and return business with word-of-mouth and social media referrals.

  • Launched, grew, and manage a four-room B&B on 17 acres in northeast Ohio's wine country which became the #1 rated B&B in the area on TripAdvisor within 12 months of launching.
  • Ensure compliance with all federal, state, and local mandates relating to hospitality operations while maximizing revenue through operations oversight, streamlining, and hands-on leadership.
  • Conceptualize, create, and execute impactful and effective marketing campaigns that drive brand awareness, capture consumer interest, and deliver bottom-line revenues.
Candidate Info
12
years in
workforce
6
years
at this job
BS
Biology / Pre-medicine
7

Assistant Manager/ Innkeeper (overnight)

  • Assisted in managing 8 guest rooms including extended overnights in a luxury inn hosted in a historic structure dating from 1861.
  • Oversaw and monitored in-house and online reservations through marketing outlets: Booking.com, Airbnb, and BedandBreakfast.com.
  • Led breakfast and set up by baking and cooking a well-balance breakfast for 35+ guests in accordance to food safety and sanitation standards
  • Maintained par stock across of the operation as a whole including housekeeping, guest, front desk and kitchen supplies in alignment to budget
  • Directed and participated in the daily activities of the 4 member cross functioning housekeeping, front desk and laundry team
  • Processed over 250+ reservations and payments using RezOvation Reservation Software
  • Promoted, prepared and executed successful ballroom up to 100+ guests for banquet events, weddings, high teas, funerals and private events
Candidate Info
2
years in
workforce
1
year
at this job
MA
Marketing
8

Innkeeper

  • Wrote and edited company marketing materials, including web copy, social media content, bios, brochures, package deals and assorted notes to guests.
  • Taught myself how to operate RezOvation, a web-based property management software for the hospitality industry.
  • Tracked ROI analytics to drive organic bookings and managed content using BookingSuite.com.
  • Researched competitors and analyzed historical data in Microsoft Excel to set rates for 2017 calendar year.
  • Drafted, modified and updated property descriptions and deals on hotel booking websites.
  • Coordinate, booked and upsold hotel reservations, packages and services through phone, email and face-to-face interactions.
  • Resolved guest complaints to negotiate mutual agreements and repeat bookings in a fast-paced environment.
Candidate Info
3
years in
workforce
4
months
at this job
BA
Major: Sociology; Minor: Journalism
9

Innkeeper

  • Directed activities for stopping the spread of infections in facilities such as hospitals
  • Inspected work performed to ensure that it meets specifications and established standards
  • Planned and prepare employee work schedules
  • Inventoried the stock to ensure that supplies and equipment are available in adequate amounts
  • Conferred with staff to resolve performance and personnel problems, and to discuss company policies
Candidate Info
5
years in
workforce
1
year
at this job
10

Event Manager and Assistant Innkeeper

Developed in-house and online packages and specials

  • Achieved event sales goals in first year
  • Provided exceptional customer service and communication to guests, clients and vendors at all times
  • Performed innkeeper duties such at reservations, social media and cleaning
  • Handled all incoming inquires
  • Ability to maintain professionalism and adapt to changes easily
Candidate Info
8
years in
workforce
2
years
at this job

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