Inbound Sales Representative Resume Samples

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Inbound Sales Representatives sell a company’s products and services from its headquarters. A list of Inbound Sales Representative duties includes taking phone calls, assisting customers, solving customer complaints, placing orders, scheduling appointments, and following up on outbound calls. Successful example resumes for the job emphasize the ability to sell, communication and interpersonal abilities, customer service skills, attention to details, and problem-solving orientation. Employers select resumes displaying at least a high school diploma and provide on-the-job training.

1

Inbound Sales Representative

Handled phone calls and sold cable, phone, internet, or other services such as premium channels, and international calling, achieving sales goals and milestones.

  • Conducted proactive consultative needs analysis for new and existing customers, developing product solutions which met the needs of each customer.
  • Achieved sales standards set for department by effectively communicating marketing campaigns and promotions to customers.
  • Provided quality customer service, providing requested information and resolving complaints.
  • Created sales tracking tool using Excel, maintaining accurate records of monthly sales and increasing call and data entry accuracy.
  • Recognized for outstanding Sales Performance, achieving President's Club ranking.
Candidate Info
9
years in
workforce
8
years
at this job
BS
Business Administration
2

Inbound Sales Representative

Assisted over 360 customers with setting up new cable service

  • Assisted 500 customers making positive credits to their billing accounts
  • Maintained a solid work history and graduated at the top of my training class with a 98%
  • Assisted in the facilitation with lead manager to find new productive ways for team building and interaction.
Candidate Info
7
years in
workforce
2
years
at this job
AS
Exercise Science / Personal Training
3

Bilingual Inbound Sales Representative

Successfully created, developed, and retained relationships with customers, in both English and French, through understanding their needs and explaining the benefits of Lenovo products, services, and solutions

  • Proved multitasking skills with the ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment.
  • Consistently exceeded quota expectations by achieving over 107% CPS in fiscal year 2012 by leveraging my organization, time management, and enterprising skills to ensure daily, weekly and quarter goals are met.
  • Trained and coached new representatives above normal daily duties through shadowing, reverse shadowing, and role playing across multiple businesses IT platforms.
  • Translated and recorded customer facing materials for the French Canadian demographic as well as the United States and Canadian English markets, ensuring a unified message across North America.
  • Embraced the role of a Lenovo ambassador, by providing superior customer experience from end to end, resulting in greater customer satisfaction and driving customer loyalty and retention.
Candidate Info
7
years in
workforce
6
years
at this job
BS
Business Management - Marketing
BA
International Studies
Business Marketing/international Studies
4

Inbound Sales Representative

Supported the sales department in handling new subscriber orders, account inquiries, and tasks assigned.

  • Answered inbound residential customers calls, covering a full range of [company name] services, including obtaining all information necessary for resolution of transactions.
  • Utilized knowledge of programming content, packaging, pricing and billing system to re-market customer base and have the ability to communicate them clearly to customers.
  • Maintained call and data entry accuracy levels between levels of 95% or better.
Candidate Info
14
years in
workforce
7
years
at this job
HS
High School Diploma
C
Medical Billing And Coding
5

Inbound Sales Representative

  • Sold pest control and termite services by phone, mostly inbound, with some outbound sales calls
  • Recognized as employee of the month on 2 occasions
  • Earned $200,000, $250,000, and $325,000 club trophies for sales achievement as top producer in the call center
Candidate Info
10
years in
workforce
5
years
at this job
BA
Business Administration
6

Inbound Sales Representative

Successfully establish and maintain relationships with key merchants to increase [company name]'s sales and meet firm deadlines.

  • Produced over […] in sales by developing marketing campaigns for local businesses in the US and Canada.
  • Consult with key merchants to successfully develop creative advertising campaigns in order to increase merchant's revenue and customer base.
  • Work cross-functionally and interact regularly with senior management and inventory management teams.
  • Research and analyze local markets for various business types including but not limited to restaurants, salons, mom and pop shops, independent contractors and fitness studios.
Candidate Info
4
years in
workforce
1
year
at this job
C
Apparel Merchandising
7

Inbound Sales Representative

  • Assisted potential and existing customers inquiring about cable, internet, and phone services.
  • Consulted with customers on the newest upgrades and packages available.
  • Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.
  • Consistently stayed within the top 10 agents for highest grossing sales on a monthly basis.
  • Worked closely with management to keep employee moral and increase sales.
Candidate Info
1
year in
workforce
1
year
at this job
Business Management
8

Mentor (inbound Sales Representative)

Inbound sales calls with new and existing customers on over ten Comcast projects, one project with Cobridge Communications, one project for Bain Company

  • Answering questions, keying assistance, fielding supervisor calls for over 150 agents through virtual chat
  • Assisted with quality assurance for orders in Post Sales Processor (PSP)
  • Developed training materials for billing systems to be used for new and inexperienced representatives
Candidate Info
11
years in
workforce
5
years
at this job
HS
High School Diploma
AA
English Literature
BA
English Literature
9

Inbound Sales Representative

Maintained a genuine desire to interact with people and invested in the outcome of the customer.

  • Effectively sold company products to a broad customer base and built great working relationships with the customers.
  • Explain the benefits of specified products, concisely detailing all prices, offerings, and company policies.
  • Achieved daily goals set as part of larger effort to drive measurable sales for the company's success.
  • Provided any other assistance needed with adding new service or making changing to their existing service.
Candidate Info
5
years in
workforce
2
years
at this job
BS
Business Management
10

Inbound Sales Representative

  • Assisted customers in setting up services with Comcast.
  • Accurately imputed information using the billing system
  • Helped solve customers’ issues, and concerns while achieving the best possible solution to their concerns.
  • Maintained a professional demeanor and ensured the highest level of customer service and satisfaction.
Candidate Info
15
years in
workforce
4
years
at this job

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