Implementation Manager Resume Samples - Page 5

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Implementation Managers are responsible for overseeing the addition of new products, services, or technology into a business's day-to-day operations. Example resumes of Implementation Managers include such skills as working with Research & Development and Product Development teams to develop timelines for new products, and leading beta and pilot programs with early-stage products to determine market readiness. Implementation Managers' resumes show prior experience in the fields of implementation and project management, as well as degrees in the fields of either business or information technology.

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41

Implementation Manager

Project Management for up to four concurrent software implementation clients.

  • Project Management for custom developed workflow processes.
  • Lead Team Client/Vendor meetings, simultaneously gathering Business, Functional and Software specifications for Development.
  • Configured test and production systems per aforementioned SDLC process documents.
  • Trained clients on custom software.
  • Upsold customers feature functionality specific to their line of business.
  • Created Quick Start Guide for Inventory, Reps and Order Modules in propriety software.
  • Created custom documentation for shopping cart API processes in multiple cloud environments.
Candidate Info
5
years in
workforce
2
years
at this job
BA
English
Cosmetology Program
42

Implementation Manager

Acts as Implementation Manager for certain tier 1 and tier 2 accounts, leading customers through their iLMS setup and customization or web-based course content deployment.

  • Responsible for ensuring "Above and Beyond" support is delivered to customers and that they are fully satisfied with the level of customer service delivered.
  • Escalates technical issues to the 2nd level technical support team and interacts with the sales and account management team.
  • Acts as SME and 1st level technical troubleshooter for eLearning technologies such as LMS, SCORM, AICC, Internet browsers, and content authoring tools.
  • Conducts iLMS training sessions on an as needed basis.
  • Uses basic project management skills to ensure customer facing goals and timelines are met.
Candidate Info
23
years in
workforce
2
years
at this job
Computer Information Specialist
43

Implementation Manager

Acted as the client main point of contact throughout the execution of localization projects; including the initial localization of proxy-based web projects, traditional web localization projects, and document translation.

  • Educated clients on all technical requirements.
  • Developed implementation schedules in collaboration with sales, webmasters, project managers and end clients.
  • Scoped out all maintenance initiatives and built estimates for clients.
Candidate Info
9
years in
workforce
2
years
at this job
BS
Business Administration
44

Hosting Implementation Manager

  • Increase client delight, reduce projects' time to live, and mitigate migration issues by monitoring and overhauling Implementation processes to include more robust discovery, more interactive training tools, and more data-driven client migration considerations.
  • Develop, manage, and continuously refine Hosting Implementation program and team members using innovative process design, strategic planning, and performance reporting for service delivery Hosting operation.
  • Partner with internal management teams and 3rd party providers to deploy new product offerings in multi-tenant environment
  • Serve as the primary escalation and subject matter resource for client issues while acting as the primary trainer/mentor for Implementation team and other internal departments.
  • Discovered and implemented processes generating $100K+ in departmental revenue via process audits and input management.
  • Forecast and report on upcoming deliverables to provide increased insight into resource and capacity planning for senior leaders.
  • Prepare accurate and detailed data analysis for senior leadership on implementation, installation, and quality metrics.
Candidate Info
9
years in
workforce
3
years
at this job
C
Project Leadership
BS
International Business
45

Implementation Manager

Responsible for the successful implementation and management of several concurrent projects for corporate clients in a timely and high quality fashion.

  • Serve as the primary contact for assigned corporate clients throughout the implementation process.
  • Demonstrated ability to meet customer needs in a timely manner, building productive customer relationships and taking personal responsibility for customer satisfaction and loyalty.
  • Complete a variety of implementation projects in a timely and high quality fashion and in a manner that meets or exceeds client expectations.
  • Guide the project team to ensure they understand their deliverables and know the best practice for delivering them.
  • Advise team members on technical issues as they arise.
Candidate Info
32
years in
workforce
5
years
at this job
BA
Political Science
46

Implementation Manager

  • Collaborated with the Sales Department to develop proposals
  • Scheduled and conducted site surveys.
  • Extensive knowledge of products and services allowing direct contact with customers and vendors to complete service orders.
  • Submitted technical paperwork to internal departments and successfully track orders through completion.
Candidate Info
13
years in
workforce
10
years
at this job
AA
Associate of Arts
47

National Accounts Implementation Manager

Responsible for successful implementation of the company's National Accounts (2,000 plus lives). Works with brokers, clients, RSL internal partners and RSL's sister company, Matrix Absence Management, to successfully implement new business with excellence.

  • Attends finalist and initial implementation meeting in person upon request.
  • Coordinates client plan design, employee eligibility data feed build and submission, employee and employer communication, claim intake, internal team training, and external client training prior to a client's effective date. Leads quality control audit process check for all departments after client's effective date.
  • Serves as training liaison and subject matter expert for implementation related matters for Regional and National Account Managers, and Implementation team staff additions.
  • Prepared and deployed redesign of company's internal implementation intranet site. Worked with multiple functional areas within company to redesign all documents based on current company process.
  • Works with management on the development of employee and employer communications.
  • Consistent high implementation survey results since January 2011. Recognized by clients and management for consistent excellence.
Candidate Info
16
years in
workforce
5
years
at this job
BS
Business Administration
MA
Master of Arts
48

Implementation Manager

Manage teams of 10-15 software engineers to develop highly customized solution for customer

  • Involved in all stages of the implementation, from requirements gathering to development/testing/go-live
  • Responsible for managing customer requests, and assigning priority for all project deliverables
  • Manage weekly code releases through Jira and PVCS, including creating scripts to test releases
  • Lead daily scrum meetings and keep development and project on track
Candidate Info
5
years in
workforce
9
months
at this job
BS
Computer Science, Math / Physics
MA
Computer Information Systems
49

Implementation Manager

Helps to provide professional development training and support to school districts and juvenile detention centers

  • performs training, facilitating and relationship building with key personnel in management positions around the country
  • guides teachers with designing classroom assessments as well as running assessment reports
  • analyzes data and make educational decisions for implementing changes in instruction for struggling students
  • provides training and/or support in the development of computer competencies
  • assists principals with the development of professional development plans that support the integration of the Odyssey program into instructional practice
  • provides follow-up communication with school and district personnel to share information or answer questions
Candidate Info
41
years in
workforce
4
years
at this job
BS
Elementary Education
MA
Elementary Education
50

Implementation Manager

Responsible for implementation management and project oversight of a $14MM book of business

  • Team lead for cross-functional integration and program delivery for comprehensive wellness
  • Maintain client relationships through weekly client calls, status reports, and issue resolution
  • Create and implement Standard Operating Procedures across multiple departments and functions
  • Assist in client retention and renewal of existing book of business and provide sales support for RFPs
Candidate Info
9
years in
workforce
5
years
at this job
BA
Sociology

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