Implementation Manager Resume Samples - Page 4

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Implementation Managers are responsible for overseeing the addition of new products, services, or technology into a business's day-to-day operations. Example resumes of Implementation Managers include such skills as working with Research & Development and Product Development teams to develop timelines for new products, and leading beta and pilot programs with early-stage products to determine market readiness. Implementation Managers' resumes show prior experience in the fields of implementation and project management, as well as degrees in the fields of either business or information technology.

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31

Implementation Manager/senior Business Systems Analyst - Contract

Managed, directed, controlled, and reported on all aspects of scoping, requirements definition, design, development, testing, and deployment of projects.

  • Conducted JAD sessions and interviews with customer Subject Matter Experts and data stewards to understand the business process, business rules, and overall data requirements.
  • Participated in continuous improvement efforts to enhance performance and provide increased functionality of the newly created Oracle data warehouse.
  • Determined testing methods, cycles, phases, and conditions to meet objectives for an IT project.
  • Coached, mentored and lead personnel within a technical team environment.
  • Created Functional Approaches, Approach Frameworks, and Technical Design Documents for the Rating Project.
  • Collaborated with the Developers to ensure code is in alignment with the Functional
  • Collaborated with Testing Teams to ensure test plans are in alignment with the Functional Approach documents.
  • Translated business ideas and data into relational data models utilizing TOAD.
  • Reviewed Release Notes and code for accuracy to ensure successful implementation for Enterprise Releases.
  • Created Enterprise Release plans for deployment of code created in the development stage of the Software Development Life Cycle.
Candidate Info
12
years in
workforce
2
years
at this job
BS
Education Excel For The Power User
32

Operations / Implementation Manager

Managed a staff of three Customer Service Specialists; oversaw the implementation of customized client programs and managed the ongoing operations of 5,000 plus clients

  • Handled the on-boarding process of all employees, managed payroll, and employee benefits
  • Oversaw the implementation of product and service once the contract was signed
  • Managed the entire set up process once the sale was completed
  • Main contact for company when dealing with the RISK, Portfolio Manager Department, Deployment and
  • Ran the day to day operations of the office
  • Handled / resolved over 80 client issue calls per day
  • Trouble shot and resolved credit card terminal obstacles
  • Compiled Sales Representative monthly bonus reports
Candidate Info
31
years in
workforce
5
years
at this job
33

Implementation Manager

As an Implementation Manager my responsibilities included

  • Maintained quality records
  • Performed routine audits within Work Order System specific to an assigned Queue.
  • Reviewed and accepted work order request from customer.
  • Prepared daily schedule of work order assignments and delegated those assignments to specific Engineering groups according to SOW.
  • Managed multiple customer projects day to day, streamlining efforts for improved efficiencies.
  • Continuously Identifying new project opportunities and presenting those opportunities to Director of Program Management.
  • Trained and cross-trained on various customer projects for the purpose of taking on a back-up role for peers during their vacation/leave times.
  • Coordinated Engineering activities both internal and external between multiple groups with varying degrees of engaged tasks.
  • Keeping current knowledge of processes and customer specific systems to provide a significant role with versatile expertise resulting in the successes of assigned projects.
Candidate Info
21
years in
workforce
4
years
at this job
C
Local Area Networks
C
Unix / Sunsystems
Voc
Vocational Degree
34

Implementation Manager

Served as main point of contact for clients during implementation process.

  • Lead conference calls with clients and carriers to gather information needed to streamline implementation process.
  • Performed setup for all applicable carriers.
  • Conducted internal meetings with various departments to relay information related to new groups.
  • Created client specific documents for plan setup and legal processes.
Candidate Info
11
years in
workforce
1
year
at this job
35

Implementation Manager

Responsible for the conversion process from the client side to launch a new practice management application

  • Implement an eight-week project plan leading up to training and assist with 'go live' on the software application
  • Become skilled on ten (10) practice management modules
  • Perform and test system enhancements and new software to ensure proper operation and freedom from defects.
  • Prepare system wide announcements to all clients and Clinix staff for new and updated reports and system enhancements
  • Update training modules used by clients and co-workers with updated system changes
Candidate Info
30
years in
workforce
1
month
at this job
BS
Biology
36

Implementation Manager

Managed the implementation of insurance benefits enrollments for large national accounts.

  • Lead project manager coordinating the enrollment process
  • Worked with top level executives, brokers, clients and technology teams
  • Resolved ongoing issues and problems
Candidate Info
20
years in
workforce
3
months
at this job
BS
Business Administration
MA
Administration And Planning
37

Implementation Manager

Coordinated service activations with Customer contacts on new installs and upgrades of service, after Local Exchange Carriers (LECs) delivery and testing was completed.

  • Served as Project Liaison between the Customer and the Sales Team to schedule and perform
  • Communicated and took ownership of any service impacting issues that affected customers such as Frame Relay/ATM PVCs and DLCIs, Private IP configlets, Voice and Data platforms.
  • Experienced with AC/DC Power
  • Experienced with Interexchange Carrier (IXC) and Regional Bell Operating Company (RBOC) operational procedures
  • Experienced with CLEC's, CAP's, ILEC's
  • Experienced with E911
  • Actively involved with multiple Fortune 500 Customers.
  • Ensured that all assigned workloads were properly implemented as well as all deadlines and due dates were met.
  • Interfaced with customers, vendors and consultants, to assist and recommend necessary services, equipment and configurations to meet all their telecommunication and data needs.
  • Reviewed new projects for design, pricing and equipment accuracy prior to implementation to ensure timely delivery to customers.
Candidate Info
10
years in
workforce
2
years
at this job
38

Sr. Implementation Manager

Troubleshoot and resolve complex problems on a diverse enterprise network of 20900 Wintel servers.

  • Complete hardware repairs and scheduled maintenance on Wintel servers.
  • Provide support to client servers including implementation, maintenance, configuration, control, security, troubleshooting, and usage monitoring. Provide higher level of software and hardware expertise in order to resolve issues, especially cross-department IT issues
  • Performed advanced troubleshooting and resolution on servers and application issues
Candidate Info
30
years in
workforce
7
years
at this job
39

Major Accounts Implementation Manager

Managed the implementation process of [company name] technologies on to client's websites for major accounts.

  • Worked with clients remotely and ran projects from project kickoff to post launch.
  • Put together HTML and JavaScript code packages for clients and taught their website developers how to use the code.
  • Wrote business rules to determine which website visitors to target.
  • Created project planning documents to manage client side and [company name] side deadlines and project specifications.
  • Trained clients in how to use [company name] consoles.
  • Took data for business rules reports, agent effectiveness reports, and staffing reports to analyze and optimize client accounts.
Candidate Info
1
year in
workforce
3
months
at this job
BA
Arts And Technology
40

Implementation Manager

Direct and coordinate with control account managers to provide project scope, deliverables, schedules, budgets, and quality measures in alignment with sales contracts.

  • Lead project to successful hand off to the ongoing operation and ensure knowledge transfer and client relationship management.
  • Implement and execute a project communication and governance plan to provide clear, consistent, and accurate status reporting on a regular basis for client and executive level internal staff.
  • Interface with the client to review the schedule, status reports, issues, and mitigation plans, in an effort to stay in sync with the client, identify their need, and gain their support to deliver and resolve issues.
  • Control scope by implementing and monitoring a change control process and provide coaching to the team on impacts.
  • Be accountable and review work performed on the project by others, in support of maintaining the project schedule, financial updates, and resource supply/demand status.
  • Capture lessons learned throughout and during the closing of the project.
Candidate Info
20
years in
workforce
2
years
at this job
Economics

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