Implementation Manager Resume Samples - Page 2

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Implementation Managers are responsible for overseeing the addition of new products, services, or technology into a business's day-to-day operations. Example resumes of Implementation Managers include such skills as working with Research & Development and Product Development teams to develop timelines for new products, and leading beta and pilot programs with early-stage products to determine market readiness. Implementation Managers' resumes show prior experience in the fields of implementation and project management, as well as degrees in the fields of either business or information technology.

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11

Unified Communications Implementation Manager

Managed multiple large scale Conferencing software deployments to Fortune 500 companies at same time.

  • Provided daily training sessions to clients on Web Conferencing software.
  • Project managed sales migration of 10,000 customers to new teleconferencing platform.
  • Worked with Executive Administrative staff to plan & facilitate high profile Web Conferencing calls.
  • Responsible for over 60% of company's contract sales and revenue.
  • Conducted regular coaching and counseling with Account Executives to build motivation and selling skills.
  • Contributed to the quarterly and annual business forecasting by providing account trends and future customer needs.
  • Answered all incoming sales inquiries through the sales queue in an expeditious, polite and professional manner and identified and quickly assessed the sales opportunity to close the sale.
  • Developed marketing brochures and letters to potential clients that resulted in the acquisition multiple large scale accounts.
Candidate Info
10
years in
workforce
6
years
at this job
AS
Biology
BS
Computer Information Systems
12

Implementation Manager

  • Successfully implemented 129 clients with 80% Net Promoter Score and average client survey rating of 9.25.
  • Contributed to multiple process improvements including: updating client-facing tools and resources,
  • Consistently delivered top three performance within department for key metrics such as total Go-Lives, data migration speed, and client survey feedback.
Candidate Info
8
years in
workforce
1
year
at this job
BA
Business Administration
MA
Management
13

Implementation Manager Document Management Services

Responsible for client facing interaction and complete client project lifecycle from requirements gathering through planning, implementation, and installation into production

  • Assigned to multiple projects at one time and managed project scopes and schedules
  • Assisted in the design and development of the Litigation initiative and contributed to the ongoing evolution of the team.
  • Worked independently to complete projects including training to produce projects on time and within budget
  • Designed and tested the implementation of the Kofax imaging software to achieve customer requirements
Candidate Info
15
years in
workforce
3
years
at this job
BS
Mathematics
Real Estate
14

Implementation Manager

  • Managed staff of project managers responsible for on-boarding new customers to proprietary digital asset/project management, soft-proofing and collaboration software for over 100 customers and 20,000 users.
  • Developed curriculum and training programs and delivered via classroom, webcasts and video.
  • Provided subject matter expertise for RRD asset management tools with responsibility for responding to RFPs.
  • Managed external design team, including deliverables and budget, for new software design.
  • Documented requirements and created mockups for new software features.
  • Reduced call center issues by 25% after major releases by enhancing training and documentation.
  • Managed integration of tools company-wide for toolset standardization.
  • Coordinated translation services with third party vendors for international customers.
Candidate Info
33
years in
workforce
7
years
at this job
BA
Business
15

Implementation Manager

Lead implementation manager in an extensive SaaS-based medical staffing platform in multiple
large scale hospitals nationwide

  • Identified upsell opportunities throughout implementation cycle to increase profit
  • Conducted on site trainings for both small and large groups; including C-level executives
  • Introduced immediate process improvements to project methods
  • Responsible for the development of all project plans and training materials for new clients
  • Maintained relationship with all clients through the transition to account management team until one full billing cycle was complete
Candidate Info
7
years in
workforce
1
year
at this job
BA
Sociology
16

Software Developer & Systems Manager & Support Technician & Implementation Manager

Performed application design, development, testing, and implementation utilizing Microsoft Dynamics Navision's proprietary programming language; C/AL (Client/server Application Language)

  • Constructed custom software modules and additions as well as implemented and supported each designed system per client request
  • Systems Manager and primary developer of the Transportation Management System
  • Generated and designed custom reports based on client requests
  • Provided many degrees of technical support to clients in need of assistance
  • Developed specialized training courses and related documentation for implementing and training clientele
  • Developed and maintained internal documentation on multiple systems, system designs and modules
Candidate Info
5
years in
workforce
3
years
at this job
BS
Management Information Systems
17

Implementation Manager

Manage implementation team and prioritize their tasks in accordance to the project plan

  • Introduced processes that decreased implementation projects 30%
  • Expert on obtaining customer requirements for Web-based client-server applications and accurately develop test plans, reports, and test scripts for complete requirements.
  • Provide risk assessment from design documentation and test results.
  • Verification of Web-based systems and source applications and conduct manual and regression testing.
Candidate Info
14
years in
workforce
2
years
at this job
AS
Computer Information Systems
18

Implementation Manager

Developed implementation workflow, identify all the tasks, precedence, dependency, critical paths, resources needed. This resulted in a reduction of client onboarding time from 4 months to 3 weeks.

  • Installed, Configured, and tested software integrations between the Payables Lockbox and client accounting systems
  • Developed relationships with partner banks, accounting systems, and service vendors
  • Responsible for handling 3rd level of support and interfacing directly with DEV team
Candidate Info
11
years in
workforce
2
years
at this job
BS
Information Systems Technology
MBA
Master of Business Administration
Pmi
19

Implementation Manager

Promoted from Resource Technician and given additional responsibility.

  • Provide Tier 2 problem analysis, resolution, and escalation for the enterprise midrange server environment (20,000+ servers). This includes troubleshooting hardware, middleware, software products, and operating systems (HP-UX, Sun Solaris, AIX, Linux, Windows, Tandem and Unisys).
  • Consistently achieve 99.99% availability for the production server environment.
  • Train and manage team of 45+ members and 25+ contract and offshore resources.
  • Extensively involved in group projects designed to standardize new procedures with peer groups. Testing and integrating new tools. Identifying and reducing non-essential group functions, and mentoring peers to learn new and elevated functions.
  • Provided outage facilitation, documentation and notification for all priority outages.
Candidate Info
22
years in
workforce
3
years
at this job
AS
Computer Information Systems
20

Sr. Implementation Manager

Implementation Manager
Sr. Software Engineer
Software Engineer
Responsible for analysis, design and implementation of interface, utility and mapping software, sales support, creation of statements of work and sales quotes. Gathered customer requirements, troubleshooting, managed development and support teams and performed troubleshooting:

  • Developed training programs for end users that resulted in improved customer experience and increased sales or revenues by 55%
  • Developed demo and presentation of products for internal and external management including C-level suite
  • Led efforts in development of software applications to implement customer requirements
  • Led cross-functional teams
  • Documented statements of work per customer requirements
  • Managed implementation efforts for development of interface software
  • Created release notes
  • Produced user manuals and documentation
  • Developed interface modules and software
Candidate Info
26
years in
workforce
9
years
at this job

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