Implementation Manager Resume Samples

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Implementation Managers are responsible for overseeing the addition of new products, services, or technology into a business's day-to-day operations. Example resumes of Implementation Managers include such skills as working with Research & Development and Product Development teams to develop timelines for new products, and leading beta and pilot programs with early-stage products to determine market readiness. Implementation Managers' resumes show prior experience in the fields of implementation and project management, as well as degrees in the fields of either business or information technology.

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1

Implementation Manager

Directed supervisors who teams were responsible for implementation of all new accounts which resulted in achieving company revenue standards and assisting to maintain a $30 million operating budget.
Communicated and partnered with sales teams to ensure successful on-boarding of new clients.

  • Achieved 100% audit compliance (SOX)
  • Increased employee engagement by 20% by focusing on efficient work load balance
  • Oversaw departmental training activities to ensure all team members received functional product expertise
  • Achieved cost center budget projections through labor and administrative expense controls, reduction in overtime wages during peak production times
  • Recruited, selected, hired and evaluated performance of personnel to ensure all department needs were
Candidate Info
18
years in
workforce
3
years
at this job
BA
Sociology
2

Implementation Manager

Reengineered and delivered consistent and strategic back and front-end business process solutions utilizing existing technical resources for a SaaS based solution platform, collaborating with a remote sales team of 100+, resulting in $120M in annual revenues.

  • Coordinated and oversaw data and hardware installation on 730 live implementations to more than 1500 physicians in 30 states.
  • Developed a centralized SharePoint calendar with workflow integration components serving as both a visual and functional tool allowing for simultaneous updates and real-time project status.
  • Reduced first year savings by $200K and second year by $100K on hardware and telecommunication costs through contract negotiations, vendor management and conservative procurement practice.
  • Revitalized existing business resources to streamline cross-departmental functionalities and strengthen overall proficiency of daily operations of across multiple departments.
  • Conducted comprehensive analysis and review of all business development and internal support processes
  • Strategically coordinated and implemented companywide asset management software supporting $2.5M of inventory.
Candidate Info
13
years in
workforce
3
years
at this job
BA
Communications
3

Implementation Manager

Achieved project objectives, ensuring completion in a timely and cost effective manner.

  • Successfully managed over 2,000 installation projects, ensuring all business needs were met.
  • Participated in the design and implementation of new business processes.
  • Negotiated with internal and external groups to set priorities and obtain required resources to ensure successful project completions.
  • Acted as direct liaison for escalations between telecommunications and maintenance vendors.
  • Initiated continual efforts to improve the implementation by identifying opportunities to streamline the process.
Candidate Info
7
years in
workforce
3
years
at this job
BS
Computer Information Systems, And Management Science
4

Account Executive & Marketing Specialist & Implementation Manager

Generated business revenue onboarding 28 healthcare clients with multiple locations.

  • Increased account list revenue by 86% within one year.
  • Generated sales through tradeshows, open houses and direct clients. Direct contact with clients, potential clients to increase member loyalty and retention.
  • Collaborated closely with healthcare providers to identify their needs and obstacles and provide solutions-oriented campaign themes and timelines.
  • Travel 75% nationwide for implementation and closing sales tactics engaged closely as a leadership position to sales team from the corporate office.
Candidate Info
8
years in
workforce
3
years
at this job
BA
Business & Communications
Management & Event Planning
5

Implementation Manager

Quickly rose within company from Messenger to SLM Technician to Implementation Manager.

  • Leadership role in Field Operations, Technical Support, Customer Support and Production.
  • Identification of security risks prevented significant contract liability to firm.
  • Developed and implemented internal technical support team providing 12% cost savings to firm.
Candidate Info
13
years in
workforce
10
years
at this job
6

Product Implementation Manager

Managed product systems utilizing Software As A Service enterprise platforms that consisted of 25 or more implementations per month, by taking a vision & seeing it through execution. Collaborated with vendors & cross-functional teams to drive client success and optimize client investment. Created personal client rapport leading to successful outcomes by identifying areas for growth, developing creative solutions and taking ownership by assisting the client in executing the processes.

  • Reduced project errors by 30% through client updates & thorough coordination of each project phase.
  • Mitigated customer’s risk by 60% by conforming to government & credit card regulations.
  • Tailored each project, discovering process improvements & improving client efficiencies in 30 days.
  • Executed marketing initiatives & first time digital collateral, doubling product adoption in 30 days.
  • Increased product utilization by 50% in 90 days by removing adoption roadblocks & providing solutions.
  • Developed the first custom live training program, reducing resolution tickets by 30% each month.
Candidate Info
11
years in
workforce
3
years
at this job
BS
Marketing & International Business
Language & Business Culture Study Program
7

Implementation Manager

Responsible for managing cross departmental project teams to ensure operational readiness for new product and service launches

  • Managed project "Universal Agent" that enabled Technical Service agents to handle both Customer and Technical Service calls. This initiative resulted in routing and staffing flexibility, maintained or improved established key performance indicator benchmarks, and reduced operating costs by 10%.
  • Designed and managed the launch of the "Getting Started With [company name]" web page which is a single page solution that allows new and existing customers to research and resolve their issues online. This new solution resulted in a 5% increase in online issue resolution rate and decreased customer care call volume by 2%.
  • Lead initiative to drive efficiencies in the online ordering process. Key actions included Statement of Work and Master Licensing Agreement negotiations for web monitoring software (Tealeaf), partnering with Network Engineering on server placement and traffic capture and managing overall timeline for Quality Assurance testing, Web Development and Application Design. Changes to the online ordering process realized though this initiative resulted in a 10% increase in online order completion.
Candidate Info
25
years in
workforce
7
years
at this job
Communications
8

Senior Implementation Manager, Vice President

Led client on-boarding implementation process. Completed all projects on time and with start-up revenue between $10K and $100K.

  • Created the governance model required to manage and oversee all functional areas involved in the project and implementation process; operations, conversion teams, product, technology, client service, legal, risk, tax, local market experts
  • Created implementation project plans; provided issue tracking, resolution, and escalation of critical issues
  • Completed metrics and status reports to report progress against project objectives and milestones; including writing project charters and statement of work
  • Guided clients with completion of mandatory company and market documentation; contracts, tax forms, regulatory forms, market-specific forms
  • Established and managed the change management and control process to track all changes in project scope during the implementation as well as any additional /ongoing requirements post-implementation
Candidate Info
16
years in
workforce
1
year
at this job
BS
Business Management
English Literature/writing
English Literature/writing
9

ADP SBS East Implementation Manager

Led Implementation team to ensure delivery of optimal service, improvement of client satisfaction and retention goals and consistent achievement of quality standards.

  • Exceeded business plan for East Region by focusing on sales partnering and goal achievement.
  • Promoted strategic business partnership with Senior Sales Management, realizing mutual sales goals including trips, bonuses, and dollar / unit goals.
  • Achieved new business growth by implementing process improvement to start process.
  • Increased focus on Client Retention Goals, meeting client satisfaction as measured via NPS surveys.
  • Identified training needs and standard process workflow opportunities, resulting in time and labor savings.
Candidate Info
30
years in
workforce
6
years
at this job
BS
Bachelor of Science
MBA
International Business
10

Implementation Manager

Oversee and manage project manager, database specialist and web development teams that comprise the full-service Software as a Service (Saas) Implementation Team. Total FTEs = 13.

  • Responsible for end to end customer adoption of WebLink software and website solutions; including project initiation, onboarding, data conversion, website development, training and project closure. Fully responsible for client satisfaction throughout the implementation process.
  • Led initiative to increase team role specialization to improve scalability of process. Application of specialization resulted in an increase in project completions by 35% year over year.
  • Instituted Agile Scrum methodology within web development team. Efforts led to increased productivity and quality through increased team communication, ownership of problem solving/results and empowerment.
  • Recruit, train, and manage through significant staffing increase/turnover.
  • Manage and schedule capacity planning based on forecasted sales and current/future productivity rates.
  • Partner with Product Development to assess project scope and gather requirements relative to sales commitments.
Candidate Info
19
years in
workforce
2
years
at this job
BS
Finance
MA
Economics

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