Hotel Reservation Agent Resume Samples

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Hotel Reservation Agents are responsible for fulfilling reservation requests based on room availability and customer preferences. Typical sample resumes for Hotel Reservation Agents describe duties like handling correspondence, sending confirmation emails, verifying customer information, collecting payments, promoting hotel facilities, and answering to customer inquiries. Hotels hire candidates displaying throughout their resumes very good communication skills, attention to details, accuracy, customer service orientation, and computer literacy. No academic training is required for this job and most Hotel Reservation Agents hold a high school diploma or the equivalent.

For more information on what it takes to be a Hotel Reservation Agent, check out our complete Hotel Reservation Agent Job Description .

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1

Hotel Reservation Agent

Provided guests with appropriate room assignments, room keys, directions to rooms, while up selling when suitable.

  • Answered incoming calls and assisted with reservations, confirmations, room requests, and questions.
  • Familiarity with all day-to-day routine hotel practices, including billing transactions and credit and debit card procedures.
  • Assisted guest departures providing accurate statements and collecting all payments due, while assuring guest satisfaction.
  • Contacted maintenance and housekeeping resolving any guest issues.
  • Maintained knowledge of current resort events and upon request arranged tours, transportation, restaurant reservations, and activities for guests.
Candidate Info
2
years in
workforce
6
months
at this job
BS
Liberal Studies
2

Hotel Reservation Agent

Made hotel reservations for Harrah's Entertainment.

  • Provide "world class" customer service to potential and established guests.
  • Provided show times and dates for shows at Harrah's Casinos.
  • Call Center atmosphere.
  • Often helped supervise other employees.
  • Recorded all reservations for the company.
Candidate Info
3
years in
workforce
8
months
at this job
3

Hotel Reservation Agent

  • Received calls for reservations for national chain of hotels.
  • Resolved customer concerns with reservations or billing issues.
  • Created membership accounts.
  • Utilized excellent communication skills and problem solving skills to manage customer relationships.
Candidate Info
11
years in
workforce
2
years
at this job
HS
Electronic Repair
AA
Arts / Psychology
BA
Arts Psychology
4

Hotel Reservation Agent

Investigated, tracked and provided resolutions to customer issues and complaints regarding their reservations and services.

  • Took initiative and utilized good judgment in decision making within company guidelines.
  • Organizational skills with attention to detail and able to handle multiple tasks
  • Process client request such as cancelations and changes to their reservations.
Candidate Info
6
years in
workforce
2
years
at this job
5

Hotel Reservation Agent

Take incoming calls to assist with room and dinner reservations

  • Creates and maintain reservation records
  • Handles daily correspondences
  • Assist guests with their questions/concerns
  • Assist the PBX Operator with guests' wake calls and as a live directory
Candidate Info
9
years in
workforce
5
years
at this job
AS
Art
Medical Front Office
6

Hotel Reservation Agent

  • Book hotel reservations worldwide
  • Troubleshoot calls with any reservations issues
  • Ensure customer satisfaction and efficiency on short notice reservations by fax or emailed confirmations to ensure booking
  • Attend familiarization trips to international resorts to gain better knowledge of the resorts and amenities we offered. Submit detailed report to supervisor
Candidate Info
3
years in
workforce
1
year
at this job
7

Sabre Hotel Reservation Agent

Analyze all guest and travel agent requirements through telephone. Recommend suitable options for all customers and assist to confirm all reservations.

  • Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
  • Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
  • Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.
Candidate Info
6
years in
workforce
1
year
at this job
Business Administration
8

Hotel Reservation Agent

Courier / driver

  • Filled, copied, folded itineraries for clientele
  • Called on independent & hotel chains to process reservations
  • Extensive CRT experience
  • Met hotel representatives on behalf of Travel Agency
  • Attended special Travel Industry functions & banquet events
  • International Hotel specialist
  • Telex Machine operator
Candidate Info
3
years in
workforce
3
years
at this job
AA
Associate of Arts
Japanese Language
9

Team Lead Hotel Reservation Agent

  • Run daily reports and monitor day to day operation within the call center
  • Grade and Coach 38 agents on their calls and update tracker with grades for each agent
  • Mystery Shop Calls Locate the call in Witness, review it and grade the call using the internal quality form and guidelines. Within 48 and of receipt: Identify any points to dispute or question and provide feedback to customer contact or customer relationship owner to review with customer. Meet with employee to listen to the call and review results. Update tracker with results.
  • Floor walking and assisting agents handling escalation call question by the agent and coaching the agents
  • Proving training and refresher product training to the agents.
  • Reserve hotel and resort rooms for 5 stars property where 99.9% of the calls are inbound which may require deviation from standard screens, scripts, and procedures and provides basic customer service with the objective of extending contact to sell new or additional products and/or services.
  • Offering to customers, private label services to 80 or more independent and chain hotels.
  • Solid computer skills using email, internet browsing, using SynXis Voice Agent for tracking and gathering information and/or troubleshooting.
  • Answer inquiries and resolve problems. May assess needs and suggest/promote alternative products or services.
  • Knowledge and understanding of the organization, products, and/or services of the different hotels.
Candidate Info
16
years in
workforce
2
years
at this job
AA
Associate of Arts
AAS
Supervisory Management
Office Automation Technology
10

Ticketing and Hotel Reservation Agent

Uses Sabre CRS for ticketing

  • Makes sure that the client receives the best service
  • Assists customers for the things they needed
  • Books and coordinates with inbound and outbound hotels
Candidate Info
1
year in
workforce
1
year
at this job
BS
Tourism Management

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