Hotel Operations Manager Resume Samples - Page 2

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Hotel Operations Managers run hospitality establishments and make sure customer satisfaction levels are high. Typical tasks listed in resume samples for Hotel Operations Managers include recruiting and training staff, budgeting, developing marketing strategies, taking corrective actions, evaluating guest satisfaction, and maintaining inventories. A well-written example resume should put emphasis on managerial abilities, customer service orientation, leadership, communication and interpersonal skills, and organization. The majority of candidates applying for this job hold a degree in hotel management.

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11

Assistant Hotel Operations Manager / VIP Lounge Manager

  • Administrative duties included: generating memos, creating and maintaining incentive programs, managing 3500 hotel room inventory and balancing payroll budget
  • Motivated and supported 60+ front desk representatives to be empowered to handle guest challenges, check-ins, checkouts and questions
  • Efficiently completed end of day reports, budgets and inventory balance
  • Managed and trained all front desk and VIP Lounge staff
Candidate Info
7
years in
workforce
2
years
at this job
12

Hotel Operations Manager

Create and coordinate all internal and external marketing events.

  • Responsible for day to day hotel operations/services: including meeting financial goals as well as overseeing all Customer Relations. Responsible for supervising 25 associates per shift.
  • Increased guest occupancy/revenue by 30% over 2 years.
  • Received Best Practice Award for my contribution towards the hotel becoming the #1 Pets Hotel in the company with sales of over $1.3M.
  • Have increased Customer Overall Satisfaction Scores by 20% from an average of mid-70% to a consistent average of 95% and above.
Candidate Info
19
years in
workforce
5
years
at this job
BFA
Fine Arts
MS
Master of Science
MBA
Marketing Management
13

Hotel Operations Manager

Assist the Hotel Director in managing the Front Office and Guest Services Operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals.

  • Prepare forecasts/Reports and assist in the development of the Rooms Division budget.
  • Monitor and maintain the front office systems and equipement to ensure their optimum performance.
  • Track guest satisfaction surveys and maximize usage of guest response tracking system.
  • Provide training for entry level associates and supervisors.
  • Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality.
Candidate Info
5
years in
workforce
1
year
at this job
HS
High School Diploma
Hospitality Management
14

Assistant Hotel Operations Manager

Managed VIP guest experience along with special projects for Hotel Division.

  • Reconciled monthly P&L's for Front Desk & VIP Services.
  • Analyzed weekly Service Scores for the entire hotel division to recognize trends and create action plans for improving guest service.
  • Analyzed cost per occupied room to develop a proposal for Senior Leadership with regards to budgeting/forecasting.
  • Designed templates & procedures for pre/post visit email communication with guests.
  • Working with ERM (Electronic Records Management) team on project to have hotel back-up reports automatically generate into ERM, to save paper, printing costs and help during unexpected LMS outages.
  • Member of property LMS Super User group for training and development.
  • Received Supervisor Feedback Score of 4.44 out of 5.0 for 2013.
Candidate Info
11
years in
workforce
2
years
at this job
BS
Hospitality & Tourism Management
15

Assistant Financial Controller & Assistant Hotel Operations Manager

Assist the financial controller to maximize hotel profitability by efficiently and effectively administering internal controls and produce meaningful, accurate management reports. Assist the general manager with daily hotel operations, ensuring the productivity of all department and ad hoc duties.

  • Ensure accurate records of revenue, expenditure and assist in reconciliation of ledgers.
  • Oversee accounts payable/receivable/payroll and assist in all internal reporting.
  • Assist in preparation of monthly, quarterly and yearly tax and all company obligations.
  • Maintain and enforce lease agreements entered into by the hotel.
  • Assist in staff rostering, training and reviews and ensure productivity of departments through effective control and procedures.
  • Ensure compliance with relevant laws, regulations and maintain all statutory required records.
Candidate Info
5
years in
workforce
3
years
at this job
C
New York Real Estate Sales
BA
Accounting
Cpa (certified Public Accountant) Program
16

Hotel Operations Manager M/v Sea Goddess I and Sea Goddess II

Responsible for the day to day hotel operation

  • Accountable for development of annual operating budgets for Sea Goddess I & II
  • Responsible for the coordination of all charter business
  • Development of new service concept, implementation and training
  • Introduction of new Inventory Control procedures on board Sea God dess I & II which achieved immediate food cost savings
  • Introduction of new Fleet Inventory Control system, development of user manual and training
  • Supervision and training for a staff of 90 with the right to hire and fire
Candidate Info
14
years in
workforce
1
year
at this job
Logistics Course
17

Hotel Operations Manager

Responsible for the overall operation of the hotel and service areas including Valet, Bell, Housekeeping, Front Desk, Laundry and Maintenance. Manage a team of 105 employees.

  • Develop and manage all departmental budgets and forecasts.
  • Ensure that guests are checked in and out of the hotel following established procedures.
  • Ensure hotel associates are following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
  • Coordinate cross-training efforts between all Front Services positions. Ensure that all Front Services staff behaviors and appearance are in compliance with established policies.
  • Ensure proper and effective training of all new employees.
  • Maintain and enhance a safe, secure, and comfortable environment for staff and guests by managing all maintenance needs.
  • Ensure that guest problems/complaints are handled in an effective and courteous manner.
  • Responsible for overseeing the investigation and disposition of any lost/misplaced/damaged items with Security and Risk Management to coordinate recovery efforts.
  • Oversee the usage of supplies, equipment and furnishings, etc., making certain proper utilization and efficiency is being upheld.
Candidate Info
41
years in
workforce
5
years
at this job
18

Hotel Operations Manager

Assist the General Manager with overall hotel operations

  • Direct responsibility and oversight of breakfast staff, housekeeping department, maintenance and front desk.
  • Ensure that guest expectations are exceeded in each department
  • Manage supply inventories
  • Ensure all Country Inn & Suites By Carlson standards are met.
  • Involved in the recruiting, interviewing, hiring and training of all new employees
  • Assists where needed on a daily basis
  • Inspects property on a daily basis
Candidate Info
12
years in
workforce
5
years
at this job
BS
Sociology
19

Hotel Operations Manager

Responsible for the assisting and managing the following departments: Housekeeping, Security, Front desk, PBX, Sales, and Facilities, plays key role in recruitment, training and hiring.

  • Effectively manage rate strategy of hotel to ensure revenue effectiveness.
  • Responds to all guest complaints and emergencies timely and professionally.
  • Ensuring coaching disciplinary procedures are in accordance to hotel policies.
  • Manages self-sufficient projects.
  • Property walk to ensure efficiency of resort standards and regulations (site inspections).
  • Detailed room inspections on daily basis to ensure quality.
  • Assist in management of "Addiction" hotel's hip Food and Beverage outlet.
  • Monitors all departments in the resort to ensure quality of operations.
  • Making important decisions to ensure safety and awareness of resort guest, owners and employees.
  • Manage production of sales via Extranet, corporate, leisure and buy out inventory.
Candidate Info
2
years in
workforce
1
year
at this job
BA
Clinical Psychology
20

Hotel Operations Manager

Coordinated with Director of Hospitality, Housekeeping Manage, Revenue Manager, Sales Manager and Maintenance Managers daily for consistent, thorough operations

  • Submit daily reports and maintained staff based on KVI
  • Created and Maintained Budgets for Departments
  • Maintain cash on hand for several departments
  • Oversee and appropriations of billing and purchasing for hotel, groups, and gift shop
  • Manage and Insure appropriate staff levels according to business and budget
  • Created weekly schedules for Front Desk, PBX, Valet, Bell Service, Gift Shop, and seasonal pool duty
  • Maintained a close relationship with marketing for tactics in means of internal and external visitors through appropriate advertising and other strategies
  • Operated and Maintained monthly statements with P Cards and Departments with Purchasing Divisions
  • Ordered Supplies for departments based on volumes
Candidate Info
14
years in
workforce
8
years
at this job
BA
Advertising Design

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