Hotel Operations Manager Resume Samples

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Hotel Operations Managers run hospitality establishments and make sure customer satisfaction levels are high. Typical tasks listed in resume samples for Hotel Operations Managers include recruiting and training staff, budgeting, developing marketing strategies, taking corrective actions, evaluating guest satisfaction, and maintaining inventories. A well-written example resume should put emphasis on managerial abilities, customer service orientation, leadership, communication and interpersonal skills, and organization. The majority of candidates applying for this job hold a degree in hotel management.

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1

Assistant Hotel Operations Manager

Completed important aspects of general administration, like weekly and monthly meetings, weekly and daily evaluation of all staff.

  • Ensured that Excellence Hotels operates to the highest standards required by management.
  • In liaison with Management, completed the addition of the VIPs check in.
  • Ensured that all household staff and other staff comply with Excellence Hotels policies.
  • Managed the daily operations of the Hotel including Front Desk, VIP, Bell Staff, Valet, Conference Management, Rooms Control, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned.
  • Increased the effectiveness of the guest check in process and the services of the bell staff
  • Efficiently promoted scores in the Front Desk and Valet to the top 5 in the Company.
Candidate Info
4
years in
workforce
2
years
at this job
2

Hotel Operations Manager

Played the role of the director of operations

  • Reviewed housekeeper schedules on a daily basis and ensured completion of assignment charts given to them
  • Provided keen oversight to daily operations of the Laundry Department, along with supervising property staff of 30 employees
  • Ensured maintenance and recordkeeping of company vans to achieve guest satisfaction
  • Administered the areas of housekeeping, hotel maintenance, staff management, grounds upkeep, and front desk operations
  • Created and oversaw all department schedules, payroll, cost accounting, and labor controls
  • Applied expertise in handling and maintaining 100% guest satisfaction
  • Successfully boosted property quality service scores from 76% to 92%, by efficiently fostering teamwork while demonstrating time management and overall leadership skills as well as focusing on guest services, property maintenance, and housekeeping standards
Candidate Info
4
years in
workforce
1
year
at this job
AS
Business Management And Hotel Administration
3

Director of Sales & Marketing / Hotel Operations Manager

  • Established long lasting business relationships, acted as Corporate liaison within business community and networking at all professional groups and produced over $15 million of revenue for company
  • Coordinated various groups from family reunions to large corporate events over 1500 people, being on-site contact for any event hosted
  • Maintained liquor costs below 17% and beer costs at 23% & developed a training program and menu knowledge exam for all staff.
  • Managed over 50 employees at one time each shift, over 200 total.
Candidate Info
15
years in
workforce
3
years
at this job
HS
High School Diploma
BA
Sales & Marketing
4

Director of Sales & Marketing / Hotel Operations Manager

Established long lasting business relationships, acted as Corporate liaison within business community and networking at all professional groups and produced over $15 million of revenue for company

  • Coordinated various groups from family reunions to large corporate events over 1500 people, being on-site contact for any event hosted
  • Maintained liquor costs below 17% and beer costs at 23% & developed a training program and menu knowledge exam for all staff.
  • Managed over 50 employees at one time each shift, over 200 total.
Candidate Info
15
years in
workforce
3
years
at this job
BA
Sales & Marketing
5

Hotel Operations Manager

Hotel Manager for a 1334 room, 100,000 square feet of convention space hotel on International Drive in Orlando, Florida

  • Responsibilities included overseeing all front of house operations, front desk, concierge, valet and security; total of approx. 80 staff
  • Reported directly to the General Manager. Direct reports included Front Desk Manager and Head of Security
  • Key player in working collaboratively with other areas of the operation to ensure all business, financial, guest satisfaction, revenue and workplace safety targets were met or exceeded
  • Part of the executive committee tasked with ensuring brand standards were adhered to and service levels were exceeded
  • Effectively resolved all guest and employee issues regardless of what area of the operation the issue was concerning.
  • Worked with all areas of the operation; housekeeping, food and beverage, sales and marketing, convention services, engineering to ensure a smooth operation and experience
Candidate Info
7
years in
workforce
2
years
at this job
HS
Theater & Performing Arts
6

Hotel Operations Manager

Responsible for full laundry operations, processing 1.2 million pounds of linen and terry annually at a 493-room resort with 40,000 square feet of convention space.

  • Led laundry department to 75% productivity increase from 2002 to 2003
  • Led automation of uniforms issue process, installed new garment management software and hardware
  • Led team to AAA 5 Diamond and Mobile 4 Star Awards four years running (1999 to 2003)
  • Supervised 50+ direct reports
  • Part of successful grand opening team in 1999
Candidate Info
4
years in
workforce
4
years
at this job
BA
Spanish
MA
Hispanic Studies
MBA
Hotel Administration
7

HOTEL OPERATIONS Manager-executive HOUSEKEEPER

A 234 Room Property, Direct Reports included 2 Housekeeping Supervisors, 30 Housekeeping Associates

  • Raised Room Completely Clean Scores from 77% to 81%
  • Meet and Exceeded a productivity of a .91 for year, year over year
  • Brought Linen Par Levels from a 1.5 to 3 pars
  • Implemented Incentive programs for Housekeeper of the Month, Housekeeper of the Year, Rooms Inspection, Cleaning Rag System, and Associate suggestion boards.
  • Worked closely with the Director of Engineering and Front Office Manager to execute clean and everything in working order Guestrooms for the customers
  • Passed the Quality Assurance Inspection with a 90
Candidate Info
11
years in
workforce
2
years
at this job
Hospitality Management
8

Hotel Operations Manager

  • Played the role of the director of operations
  • Reviewed housekeeper schedules on a daily basis and ensured completion of assignment charts given to them
  • Provided keen oversight to daily operations of the Laundry Department, along with supervising property staff of 30 employees
  • Ensured maintenance and recordkeeping of company vans to achieve guest satisfaction
  • Administered the areas of housekeeping, hotel maintenance, staff management, grounds upkeep, and front desk operations
  • Created and oversaw all department schedules, payroll, cost accounting, and labor controls
  • Applied expertise in handling and maintaining 100% guest satisfaction
Candidate Info
4
years in
workforce
1
year
at this job
AS
Business Management And Hotel Administration
9

Hotel Operations Manager

Prepared financial analysis and project capital structure

  • Researched complex business system problems and provided clear documentation of issues
  • Directed initiatives to optimize financial ERP system and analyzed P&L
  • Uncovered, analyzed and troubleshooted operating errors that impact earnings
  • Forecasted future trends and ensured rate efficiency
  • Generated data base reports and queries to assist with financial reporting
  • Oversaw preparation of training manuals and user guides
Candidate Info
6
years in
workforce
4
years
at this job
BS
Economics
10

Hotel Operations Manager on Duty

Delivered exceptional guest satisfaction and operational efficiencies by fully managing hotel property comprised of over 230 guest rooms, 10 banquet rooms, full service restaurant, bar, and lounge.

  • Drove revenue and sales as interim Food & Beverage manager by serving as main point of contact for event guests, demonstrating property amenities, and managing food and alcohol inventory levels and purchases.
  • Managed the seamless execution of Banquet Event Orders (BEOs) for large events such as weddings and business conferences by effectively coordinating setup/takedown, food production/plating, and staff readiness.
  • Ensured operational efficiencies by overseeing all departments and staff on property including guest relations, kitchen/serving staff, housekeeping, maintenance, security, front desk, and audit.
Candidate Info
3
years in
workforce
3
years
at this job
HS
High School Diploma
Telecommunications

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