Hotel Manager Resume Samples

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Hotel Managers ensure that every day operations in a hospitality establishment run smoothly and guests feel welcome. These experienced hospitality professionals have duties like recruiting employees, managing budgets, solving customer complaints, ensuring safety standards are enforced, assessing guest satisfaction, and developing marketing strategies. A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. Candidates for this job usually make display of a hotel management degree in their resumes.

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1

Hotel Manager

Strengthened quality performance level by reshaping the culture and providing guidance and supervision to management of the front desk, restaurant, catering, security, housekeeping, building and ground maintenance.

  • Improved hotel rating on Tripadvisor.com from 22 out 24 worst to 6 out of 24 by implementing new strategies and improving customer service
  • Increased revenue by implementing new ideas that resulted in full occupancy daily
  • Earned recognition of owners and clients on a consistent basis for excellent performance
  • Handled scheduling, hiring and training operations.
  • Supervised a staff of 34 employees
Candidate Info
27
years in
workforce
2
years
at this job
Business Administration
2

Hotel Manager

Successfully managed property day-to-day operations to achieve optimum performance, profitability, and 100% guest satisfaction.

  • Coordinated and implemented sales and marketing activities of the property. Communicated with existing and perspective clients to establish a strong professional relationship.
  • Demonstrated ability to recruit, hire, and train a highly motivated team.
  • Conducted coaching/counseling sessions, performance evaluations, discipline documents, and terminations.
  • Responsible for the preparation of property budgets and ensure purchases are within the budget.
  • P & L management achieved profitability through revenue growth and cost control. Exceeded company year over year goals resulting in bonus payouts.
  • Successfully resolved aging accounts receivable issues resulting in no bad debit write offs.
Candidate Info
14
years in
workforce
9
years
at this job
C
Management
3

Hotel Manager

Oversaw the overall operation of this 354 room hotel. Directed the management of the front office, housekeeping, engineering, night audit, mini-bar, in-room dining and security. Assigned General Manager duties and responsibilities in their absence. Served as Executive Committee member

  • Participated as part of the Sales team in hosting fam. tours, sites, presentations and networking events.
  • Represented the hotel at various association and chamber functions and meetings, gathering leads for meetings, room blocks, and catering events.
  • Formulated and created the "experience" for hotel guests by leading the C3 Committee.
  • Participated in budget meetings for 2009 and 2010. Focusing heavily on labor standards, expense reduction and CPOR's.
  • Implemented a new process in Housekeeping that reduced labor by over $8000 per month without affecting the guest experience.
  • Renegotiated several contracts in order to reduce expenses.
Candidate Info
11
years in
workforce
2
years
at this job
BS
Hotel / Restaurant Management
4

Hotel Manager, Evening

Responsible for the overall evening operations of this four-diamond/star rated hotel through seven managers by ensuring standards, policies, and procedures were being exceeded in the front office, housekeeping, engineering, restaurant, banquets, kitchen, and security areas. Controlled average daily rates, average checks, staffing levels, environmental projects, guest history, and resolved all guest issues.

  • Exceeded guest satisfaction scores over 95% in all areas
  • Increased associates' morale and resolved labor relations issues
  • Implemented Manager on Duty program resulting in higher management exposure
  • Developed an evening management team focused on high performance of anticipating guests needs
  • Conducted multiple property inspections each night to ensure staff efficiency and productivity
Candidate Info
30
years in
workforce
1
month
at this job
Hotel / Restaurant Management
5

Operations/store/pet Hotel Manager

Trained staff in delivering utmost levels of customer service in greeting customers that come into the store

  • Increased customer service scores by having associates initiate conversations with the customers
  • Develop additional selling skills with associates on how to recommend additional products and services to increase sales
  • In charge of weekly payroll, associates schedules and pet training schedules
  • Trained, coached and mentored all associates to increase their level of knowledge and how to uncover additional needs
  • Took underperforming branch level of customer service to number one in the region
  • Increased sales and customer service scores in the Pet Hotel and exceeded yearly sales by over $45000.00
Candidate Info
18
years in
workforce
3
years
at this job
AS
Banking
6

Hotel Manager

Managed all aspects of the Country Club's 59 room boutique hotel, including staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget

  • Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events.
  • Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings
  • Promoted Negotiated Corporate business, increasing it by 20% year after year
  • Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant
  • Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage
  • Yield management/Revenue management that lead to increasing ADR by an overall 8%
  • Enhanced Social media links, company website updates, facebook, twitter
  • Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales
Candidate Info
24
years in
workforce
5
years
at this job
7

Hotel Manager

Responsible for overall daily hotel operations for a 568 room property with over 78,000 square feet of meeting space producing revenues in excess of $24 million dollars annually.

  • Completed $10 million dollar renovation in 2013.
  • Implemented new core standards though out the property with a primary focus on customer service, Make it right and the Tell Me Tree.
  • Oversee staffing, training and scheduling of 150 employee
  • Helped conceptualize a new restaurant and bar as our primary restaurant.
Candidate Info
15
years in
workforce
3
years
at this job
BS
Hotel Restaurant Institutional Management
8

Hotel Manager

Managed all areas of the hotel in accordance with brand standards to achieve superior guest service and product quality.

  • Supervised management of housekeeping, front office, security and building/grounds maintenance.
  • Handled reservations, sales and marketing.
  • Hired and trained staff and monitors their performance, oversaw scheduling.
  • Demonstrated visible operational leadership and management to the hotel staff.
Candidate Info
13
years in
workforce
3
years
at this job
C
Program
BA
Management
9

Assistant Hotel Manager

Ensured the efficient management of all departments of the hotel.

  • Promoted to accounts administration section to track budget and inventory of purchases for housekeeping, warehouse, souvenir shop, and restaurant for the hotel.
  • Assisted manager and performed weekly payroll transactions for approximately 80 hotel employees.
  • Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve.
  • Made sure recommendations for salary and wage increases, based on performance reviews, revenue goals, and personal goals set with the employee on performance.
  • Ensured that the company's training objectives are achieved.
  • Ensured that employees are following policy and procedures according to the company procedures manual and promoting excellent guest service.
Candidate Info
2
years in
workforce
2
years
at this job
C
Business Communication
BS
Tourism And Management
10

Hotel Manager

Management and supervision of all operating departments.

  • Budgetary responsibilities in creating the annual budgets, evaluating monthly Profit and Loss statements and assist with creating monthly variance reports.
  • Conduct training and needs analysis reports to determine departmental and management/individual requirements.
  • Conducted customer service training classes for incoming seasonal associates and managers.
  • Responsible for conducting both hotels yearly and 5 year capital plans.
  • Maintained high customer service scores by developing and implementing goals and objectives for Executive Committee members increasing service scores by 1 percent over 2010.
  • Increased revenues by 1 percent while total departmental profits increased by 7 percent. Ensured good controls were in place using checkbook accounting and wage progress reports.
  • Assisted in developing marketing strategies for rooms and food outlets.
  • Conducted weekly walk thru with the Director of Engineering, Director of Food and Beverage and Director of Housekeeping.
Candidate Info
25
years in
workforce
3
years
at this job
BS
Hotel Restaurant And Travel Administration

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