Hotel General Manager Resume Samples

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Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Common work activities listed on Hotel General Manager example resumes are handling budgets, recruiting and training staff, resolving guest complaints, and enforcing safety standards. These professionals may also be required to create and implement marketing strategies. Employers select resumes emphasizing managerial abilities, problem solving orientation, leadership, organization, and supervising skills. Those seeking to work as Hotel General Managers should hold a degree in hospitality management.

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1

Hotel General Manager

Directed operations and business functions for the property with 75 rooms, 6,000 square feet of meeting space, $1 million in annual room revenues and .5 million in Food & Beverage and 35 employees.

  • Personally and successfully handled all arrangements for high profile guests that earned publicity for the club.
  • Increased Room and Food & Beverage revenues by 30% over the previous year through the development of new strategies and effective management of programs.
  • Secured new business and expanded the client base by planning and executing dynamic marketing and advertising campaigns with trade papers, local newspapers, and the Chamber of Commerce.
  • Maximized revenues by increasing the average daily rate (ADR) through Internet based third-party wholesalers.
  • Developed, implemented and sustained aggressive solicitation program focusing on increasing business.
Candidate Info
3
years in
workforce
1
year
at this job
BS
Math And Art
Interior Design
2

Hotel General Manager

Report directly to the President. Responsibilities include managing all financial activity for a 60 room hotel with annual sales of 2.5 million. Overseeing the daily functions and setting expectations for engineering, housekeeping, food service and front desk departments and managing 22 employees.

  • Developed and completed multi-room renovation project within budget and allotted time.
  • Constructed and implemented simplified telephone logging system that tracks effectiveness of advertising campaigns.
  • Evaluated and re-negotiated all vendor services contracts, resulting in a 20% annual savings while maintaining quality.
  • Improved employee retention through implementation of departmental training, employee recognition and incentive programs that resulted in a turnover rate of 4.5 % over four years.
  • Established internship/mentoring program in three local high schools, allowing selected students the opportunity to experience practices of the hotel hospitality industry.
Candidate Info
32
years in
workforce
9
years
at this job
3

Hotel General Manager

Increased revenues 43% from $4.3M to $6.2M through strategic planning

  • Responsible for Human Resources: benefits, hiring, terminating and orientations
  • Analyzed monthly P&L with detailed critique
  • Forecasted daily, weekly and monthly to accomplish budgeted revenues
  • Directed and coordinated the food & beverage operations for 5000 sq. ft. banquet space and four outlets: Dining room, bar lounge, roof deck dinning and coffee shop
  • Awarded company's cost containment award in 2008&2009
  • Implemented guest satisfaction program, allowing hotel to improve standards with scores over five years at 90%
Candidate Info
28
years in
workforce
6
years
at this job
BS
Hotel Administration / Management
4

Hotel General Manager

Increased revenues 43% from $4.3M to $6.2M through strategic planning

  • Successfully oversaw four phases of renovations during six year span
  • Analyzed monthly P&L with detailed critique
  • Forecasted daily, weekly and monthly to accomplish budgeted revenues
  • Directed and coordinated the food & beverage operations for 5000 sq. ft. banquet space and four outlets: Dining room, bar lounge, roof deck dinning and coffee shop
  • Awarded company's cost containment award in 2008&2009
  • Implemented guest satisfaction program, allowing hotel to improve standards with scores over five years at 90%
  • Marketing for hotel events
  • Managed the change of ownership
Candidate Info
28
years in
workforce
6
years
at this job
BS
Hotel Administration / Management
5

Dual Hotel General Manager

Directly manage all aspects of operations for two separate hotel locations with a combined 377 guest rooms. Completely restructured the entire operations team, and all sales and marketing processes.

  • Championed the full renovation of both hotels utilizing a strict $7M budget.
  • Led full responsibility for the bidding and hiring of all contractors for renovation and PIP.
  • Devised and planned all capital expenditures, annual budgets and forecasts; oversaw all volume and profit objectives, P&L, operational strategies and programs.
  • Developed and launched entirely new menus for the restaurant, room service, and catering; developed outside catering menus for multiple local corporate offices.
  • Created and established a training program to enhance employee knowledge of best practices, while effectively managing staff and career development objectives.
  • Successfully acquired and secured a KBR contract for $18.6M over three years.
  • Increased total rooms revenue by $2.7M, and food & beverage revenue by $1.1M.
  • Established significant training programs for each department resulting in increased guest satisfaction.
  • Strategically positioned the properties to grow from a loss of $1.2M to a profit of over $1.3M within 16 months; resulted in a continuously increasing profit of $2.21M to date.
Candidate Info
10
years in
workforce
3
years
at this job
BS
Business Administration
6

Interim Hotel General Manager During Ownership Transfer

Overall accountability for forecasting, budget and revenues of 498 room hotel with 3 food and beverage outlets and over 72,000 square feet of event space

  • Leadership of Executive Team: F&B, Human Resources, Engineering, Finance, Operations and Sales Directors. Management of over 400 line level employees
  • Recognized Leader in the community
  • Implemented Associate Survey increasing morale and reducing turnover by 35% in first 6 months of employment. Increased revenues through effective neighborhood marketing
  • Restructure the Executive Team to also include serving as interim Director of Operations and Director of Sales & Marketing
Candidate Info
14
years in
workforce
6
months
at this job
7

Hotel General Manager

Developed a profitable 92 room full service historic resort from an under producing asset

  • Responsible for budgets, timelines, staffing, training, sales and marketing
  • Facilitated necessary internal and external meetings
  • Prepared status reports to ensure project tasks and sales goals were completed accordingly
  • Active in annual forecasting and individual/hotel market plan development
Candidate Info
8
years in
workforce
5
years
at this job
8

Hotel General Manager

  • Oversight of upscale resort hotel
  • Prepared budgets, marketing plans, and monthly financial reports
  • Developed significant business relationship with area's largest employer
  • Achieved highest ever reported occupancy during off season
Candidate Info
3
years in
workforce
3
years
at this job
Real Estate
Certified Holiday Inn Management
Business Administration
9

Hotel General Manager

  • Managed a full service hotel with 202 rooms, restaurant and banquet
  • Planned daily operations and managed staff of up to 120 employees
  • Consistently meet and exceed revenue targets
  • Managed budget, payroll and capital investments in the property
  • Increased overall Quality Assurance and Guest Satisfaction results
Candidate Info
2
years in
workforce
2
years
at this job
BS
Finance
10

Hotel General Manager

Oversaw new hotel construction and grand opening

  • Hired and trained new team for the hotel
  • Created and maintained budget
  • Oversee employees to ensure quality services
  • Researched and selected new products and inventory
Candidate Info
8
years in
workforce
1
year
at this job

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