Hotel Front Office Manager Resume Samples

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Hotel Front Office Managers supervise employees working in the reception area of a hotel and make sure guests fell welcome. Typical resume samples for this role list duties like assigning tasks, optimizing the check-in process, taking corrective actions when necessary, evaluating customer satisfaction, and scheduling shifts. Based on our collection of example resumes, those seeking to work as Hotel Front Office Managers should have leadership skills, communicate effectively, be organized, and pay attention to details. Some Hotel Front Office Managers may hold a hotel management degree.

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1

Hotel Front Office Manager

Recruit, train, and schedule hotel staff. Address all staff issues. Review reports and payroll prior to submission to the general manager and owner.

  • Trained hotel staff to understand the value of discount rates for frequent return guests over increased rates for one-time stays.
  • Addressed all escalated guest issues to assure a satisfactory hotel stay.
  • Adjust room rates to maximize revenue per available room.
Candidate Info
2
years in
workforce
2
years
at this job
BS
Business
MA
Human Resources Management
2

Hotel Front Office Manager

  • Oversaw daily operations of hotel front office which consisted of answering phones, creating hotel reservations, assisting guests with luggage and checking in and out of the hotel.
  • Trained front desk agents on hotel software and emphasized the importance of a strong focus on customer service.
  • Created and managed employee schedule for front desk agents and valet services.
  • Managed budget for personnel and inventory for the front office and housekeeping departments.
Candidate Info
1
year in
workforce
1
year
at this job
HS
High School Diploma
BA
Hospitality Management
3

Hotel Concierge, Hotel Front Office Manager

Welcomed hotel guests in a warm and friendly manner, worked to meet guests' special requests, ensured that each guest had a memorable stay.

  • Networked with local businesses for event tickets, book restaurant reservations, golf tee times, tours, car rentals and any other special needs of the hotel guests.
  • Supervised Bellhops, Valet Attendants and Housekeeping staff.
  • Performed front desk duties including: guest registrations, blocking rooms and booking new reservations.
Candidate Info
6
years in
workforce
2
years
at this job
BA
Business Administration
4

Hotel Front Office Manager

Manage front line staff for all hotel operation departments.

  • Oversee front desk operations and department productivity, managing and driving ADR, room inventory, room sale price-points and adjusting them based on business demand.
  • Manage monthly P/L reports, annual and monthly budgets as well as weekly labor reports to run department successfully.
  • Conduct interviews, hiring and training new employees. Oversee department scheduling, conduct monthly one on one meeting's with direct reports, coaching and observing employees to hold them accountable.
  • Create and implement new department policies and procedures that ensure excellent customer service and safe working environment for all staff.
Candidate Info
14
years in
workforce
10
years
at this job
5

Hotel Front Office Manager

Welcome and register guests and offer them services and room rates

  • Handle guest check in and checkouts professionally and in a welcoming manner
  • Keep records of room availability and guests accounts
  • Maintain the hotel's high standard of service and hospitality
  • Provide the maximum quality of service to the guests
Candidate Info
4
years in
workforce
10
months
at this job

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