Hotel Front Desk Agent Resume Samples - Page 2

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Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes.

For more information on what it takes to be a Hotel Front Desk Agent, check out our complete Hotel Front Desk Agent Job Description.

11

Hotel Front Desk Agent

  • Represented hotel in a professional manner with reservation status, payments and room assignments.
  • Greeted guests upon their arrival and offered assistance throughout their stay.
  • Worked closely with housekeeping coordinating room turnovers, maintenance requests, and maintained up-to-date status reports.
  • Supervised access to safe deposit boxes and guest key storage area.
Candidate Info
33
years in
workforce
1
year
at this job
Traffic Management Program
12

Hotel Front Desk Agent/reservation Agent

Reserved & informed guests of rooms and prices

  • Provided guests with new information about the hotel
  • Demonstrated excellent communication over the phone
  • Provided guests with directions, tickets and specials daily
Candidate Info
2
years in
workforce
10
months
at this job
AS
Liberal Arts
BA
Spanish
13

Hotel Front Desk Agent

  • Kept records of room availability and guests’ accounts
  • Assisted guests with quick, efficient and pleasant customer service
  • Recorded guests’ comments and complaints
  • Responded to customers’ complaints by solving the issues quickly and professionally
  • Handled cash and credit card transactions
Candidate Info
1
year in
workforce
7
months
at this job
BS
Finance
14

Hotel Front Desk Agent

  • Greeted and welcomed all hotel guests.
  • Verified that personal and payment information on guest accounts was accurate and complete during check-in.
  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
  • Accommodated all guests' requests.
Candidate Info
2
years in
workforce
4
months
at this job
AS
Biology
BS
Mathematics And Computer Science
15

Hotel Front Desk Agent/operator

Organize, confirm, process and conduct guest check-in and check-outs, room reservations, requests, changed and cancellations; Handles customer payments such as cash, check and credit card

  • Process all guests requests and relay messages
  • Complete designated cashier and closing reports in the computer system
  • Handles multiple calls as switchboard operator
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
  • Perform other job duties assigned by the Supervisor
Candidate Info
8
years in
workforce
3
years
at this job
BS
Criminal Justice
16

Hotel Front Desk Agent

Maintain an inventory of vacancies, reservations and room assignments

  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Register guests and assigns rooms.
  • Accommodates special requests whenever possible.
  • Assists in preregistration and blocking of rooms for reservations.
  • Uses suggestive selling techniques to sell rooms and to promote services of the hotel.
Candidate Info
3
years in
workforce
4
months
at this job
17

Hotel Front Desk Agent

position in a highly reputed organization

  • Maintained exemplary telephone etiquette.
  • Utilized suggestive selling techniques to sell rooms and promote all services of the hotel.
  • Handled mail, package, and message with due procedures.
  • Reported any abnormal patient condition to manager.
  • Ensured to balance each clerk's shift reports and deposits.
  • Focused on cash-handling policies and procedures.
  • Verified accuracy, completeness and legibility of accounting, reservations and guest service records.
  • Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits.
  • Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes.
  • Ensured guest requests are met, billing instructions are followed, and valid method of payment established.
Candidate Info
8
years in
workforce
8
months
at this job
HS
High School Diploma
18

Hotel Front Desk Agent

Responsible for greeting and registering guest while providing outstanding guest service

  • Settle guest accounts upon completion of guest's stay
  • Hotel operation responsible for delivering all calls to appropriate destination
  • Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers
Candidate Info
4
years in
workforce
4
years
at this job
BA
Social Work
MA
Master of Arts
19

Hotel Front Desk Agent

Responsible for registering guest's and/or determining guest's reservation status

  • Responsible for assigning rooms and accommodating special requests whenever possible
  • Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation
  • Responsible for answering telephone, directing phone calls, and taking reservations
Candidate Info
23
years in
workforce
6
years
at this job
BA
Bachelor of Arts
20

Hotel Front Desk Agent

Ensure that all information entered on the account is accurate and detailed for other agents to understand and access

  • Fulfill any additional request the guest may have upon arrival
  • Settle any disputes in charges that the guest may have before or upon departure
  • Be able to effectively communicate with guest under high volume times of check in
Candidate Info
5
years in
workforce
4
months
at this job
Public Health And Psychology
Education
Research

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