Hotel Front Desk Agent Resume Samples

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Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes.

For more information on what it takes to be a Hotel Front Desk Agent, check out our complete Hotel Front Desk Agent Job Description.

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1

Hotel Front Desk Agent

  • Handled check in and check out for 825 room AAA four diamond property
  • Performed job functions with attention to detail, speed and accuracy
  • Designed and implemented guest's room accommodations according to their interest
  • Trained and Motivated all new staff.
  • Carried out all Concierge duties
Candidate Info
2
years in
workforce
2
years
at this job
Business Administrative Management
2

Hotel Front Desk Agent

  • Managed discrepancies involving check-in/ check-out process
  • Answered phones to take reservations and/or respond to guest service requests
  • Trained in housekeeping for preemptive room turnovers
  • Sold two thousand dollars of room revenue in The month of July
Candidate Info
11
months in
workforce
3
months
at this job
BS
Hospitality Management
3

Hotel Front Desk Agent

Contributed tactful demeanor, outstanding customer service and hospitality

  • Earned the responsibility to personally attend to casino VIPs and top guests
  • Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints
  • Upheld cleanliness, organization and positive morale within the work area
Candidate Info
5
years in
workforce
2
years
at this job
HS
English, Accounting, Healthcare
4

Hotel Front Desk Agent

Handled front desk operations for 100 guest and 300 rooms per day.

  • Took reservations and assisted guests with general services.
  • Checked guests in/out; dealt with cash and credit card payments of bills.
  • Responded to complaints and situations that required immediate attention.
  • Ensured that all wake up calls are handled promptly and properly.
  • Concentrated on cleanness and neatness of desk and office areas.
  • Ensured transportation of guest to and from the hotel and managed their luggage.
  • Available any time for guests to deal with their problems and complaints.
Candidate Info
20
years in
workforce
16
years
at this job
HS
High School Diploma
5

Hotel Front Desk Agent

Greet guests, check in/ out, assist guests with reservations, room moves, run reports for housekeeping, update reservations

  • Maintain and balance a $500 drawer after shift
  • Assist Casino Marketing with comps credits, dinners, limo's and shows
  • Assist fellow front desk agents with any billings issues they may have
  • Answer alarms and investigate disturbances
Candidate Info
1
year in
workforce
1
year
at this job
HS
High School Diploma
6

Hotel Front Desk Agent

  • Demonstrated adeptness at managing customer concerns.
  • Trained staff and maintained standards in a high-turnover environment.
  • Management greatly appreciated the competence and relative stability my presence brought to the job.
  • Sought out by Arabic-speaking clientele.
Candidate Info
7
years in
workforce
1
year
at this job
BA
English Language
MBA
Human Resources
7

Hotel Front Desk Agent

Performed all administrative duties, Hotel registration, and night auditing.

  • Maintained a clean work environment
  • Handled all reservations also booking events and private parties.
  • Also performed tasks using Microsoft Word, Excel and Power point.
Candidate Info
3
years in
workforce
3
years
at this job
C
Child Development
C
Import And Export
8

Hotel Front Desk Agent

Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction.

  • General office duties included answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs.
  • Ensured guest requests are met, billing instructions are followed, and valid method of payment established.
  • Focused on cash-handling policies and procedures.
Candidate Info
4
years in
workforce
4
months
at this job
HS
College Prep
Cosmotology
9

Hotel Front Desk Agent

Checked guests in/out of the hotel

  • Took phone inquiries regarding the property
  • Prepared proper billing procedures daily
  • Logged and performed concierge requests
  • Received and resolved complaints and grievances
  • Made essential travel arrangements for guests
Candidate Info
2
years in
workforce
5
months
at this job
BS
Recreation And Tourism
10

Hotel Front Desk Agent

  • Provided Customer Service to Hotel Guest
  • Assisted with Concierge Services
  • Checked in and Processed Payment for Hotel Reservations
  • Performed Checks and Balance on Cash Drop and Journal at beginning and end of each shift
  • Assisted Customers with Complaints, Concerns and Requests
  • PBX Operator Part Time for Hotel
Candidate Info
10
years in
workforce
7
months
at this job
BS
Business Administration

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