Hotel Concierge Resume Samples - Page 3

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Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. They are also required to report to managers and fulfill special requests. The most successful Hotel Concierges are able to demonstrate both in their resumes and at the workplace courtesy, customer service orientation, enthusiasm, proactivity and the ability to work in shifts. Most Hotel Concierge resume samples display a high school diploma.

For more information on what it takes to be a Hotel Concierge, check out our complete Hotel Concierge Job Description.

21

Hotel Concierge

Serve as Concierge to help guest find attractions, restaurants

  • Managed a team of 8 employees in daily guest service operations
  • Collaborate with Front Desk Manager to create strategic plans to enhance customer satisfaction
  • Provide employees with tools to maintain and increase service levels to guest
  • Work closely with other departments to promote sales contests, clarify information, distribute reports
Candidate Info
2
years in
workforce
1
year
at this job
22

Luxury Hotel Concierge

Provide exceptional guest service and assist guests with all special requests, tours, restaurant and entertainment recommendations and reservations.

  • Assist the Front Desk as needed during high business demand, or when requested by the Management Team.
  • Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
  • Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
Candidate Info
2
years in
workforce
2
years
at this job
BA
International Business
23

Hotel Concierge

Make dining and other reservations for patrons, and obtain tickets for events

  • Provide information about local features such as shopping, dining, nightlife, and recreational destinations
  • Make travel arrangements for sightseeing and other tours
  • Perform office duties such as ordering supplies, correspondence to customers
  • Entering daily reports
Candidate Info
7
years in
workforce
3
years
at this job
AS
Applied Arts
BA
Business Administration
24

Hotel Concierge

Provide information, advice, guidance and assistance of hotel facility to patrons.

  • Handle mail and messages of guests and reply promptly to the issues concerned.
  • Arrange dinner/show reservations and provide information on entertainment venues, recreation facilities and local points.
  • Provide front desk assistance with check in/out out procedures.
Candidate Info
14
years in
workforce
3
months
at this job
Office Management
25

Hotel Concierge/sales

Received recognition for several years in the 800k Sales Club

  • Cultivate relationships with partner hotels in order to ensure future business
  • Plan, arrange and sell vacation related products through daily engagements with customers
  • Worked remotely under no supervision and completed tasks in a timely manner
Candidate Info
12
years in
workforce
10
years
at this job
AA
Associate of Arts
BS
Multimedia Design & Development
Business
26

Hotel Concierge

Very knowledgeable of the South Florida area including attractions, restaurants, tours, transportation, directions, etc

  • Coordinates travel itineraries for guests
  • Updates weekly hotel newsletter informing guests of on and off property events
  • Makes informed and personalized suggestions to guests according to their needs and wants
  • Proficient in the entire car rental process including price negotiation, filling out contract and inspecting vehicle
  • Responsible for ensuring all concierge information is accurate and up to date
  • Proficient in GoConcierge and OpenTable system
  • Proficient in LightSpeed and StarGuest system
  • Runs weekly reports and makes the schedule for the concierge team
  • Designated hotel employee for all guest-related challenges or obstacles that arise
  • Assists other department when needed, including Spanish translation with guests
Candidate Info
7
years in
workforce
2
years
at this job
BS
Hospitality Management
27

Hotel Concierge

Arranged recreational, dining, and/or business activities for both inside and outside of property

  • Reserve and/or confirm customer reservations
  • Welcomed and registered guest. Offered them services and room rates
  • Prepare financial documents for nightly audits
Candidate Info
8
months in
workforce
8
months
at this job
Business Management
28

Hotel Concierge Liaison

  • Responsible for ensuring communication and cooperation between two or more entities.
  • Also have a supervisory responsibility for the particular organization.
  • Providing communication on Madam Tussuad’s Wax Museum’s behalf to over 25 hotels in the area.
  • Showcased my involvement through attendance at hotel functions & ceremonies.
Candidate Info
7
months in
workforce
7
months
at this job
HS
High School Diploma
29

Front Office Assistant/hotel Concierge

Provide front desk coverage by greeting customers and visitors

  • Provide information to customers regarding services and products
  • Direct and escort visitors and customers to the right department
  • Man telephone exchange and take messages
  • Transfer telephone calls and relay messages
  • Schedule appointments for executives
  • Process cash transactions
  • Manage customer feedback information
  • Kept detailed records of important conferences such as board meetings and committee meetings.
  • Word-processed documents, edited and proofread when necessary, wrote thank-you letters and prepared mailing lists.
Candidate Info
2
years in
workforce
2
years
at this job
30

Hotel Concierge

  • Proficient with CityExperts online sales system for New York City tourism and hospitality products
  • Greeted guests, sold tickets for NYC attractions, entertainment, car services, and assisted with amenities and dining
  • Obtained highest professional level of customer service, guest interaction, and satisfaction for all hotel guests
  • Worked in multiple hotel environments with local and international families, business clientele, and high end clientele
Candidate Info
1
year in
workforce
5
months
at this job
BA
Communication And Media Studies & Visual Arts
Visual Arts

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