Hotel Concierge Resume Samples

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Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. They are also required to report to managers and fulfill special requests. The most successful Hotel Concierges are able to demonstrate both in their resumes and at the workplace courtesy, customer service orientation, enthusiasm, proactivity and the ability to work in shifts. Most Hotel Concierge resume samples display a high school diploma.

For more information on what it takes to be a Hotel Concierge, check out our complete Hotel Concierge Job Description.

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1

Hotel Concierge

Concierge position at various hotels across New York City, ranging from budget and family-friendly to upscale and luxury hotels.

  • Coordinated with guests to help plan upcoming trips to New York City, regularly taking advantage of opportunities to up-sell activities and tickets booked.
  • Developed strong relationships with long-term guests resulting in repeat hotel stays, positive online reviews of concierge transactions and more services booked.
  • Created new methods of procedure utilized by fellow concierges that allowed for further efficiency and organization.
  • Assisted in training new concierges on job responsibilities, guest interaction and hotel procedures.
  • Awarded 'Employee of the Month' for highest overall monthly sales, exceeding fellow concierges and lead
Candidate Info
2
years in
workforce
2
years
at this job
BS
Architectural Engineering
2

Hotel Concierge

Provided superior customer service for hotel guests to ensure that they received the most exclusive and positive experience

  • Worked with a variety of customers, some of which were high profile, while always respecting their privacy and working at the highest level of professionalism
  • Arranged transportation for business services and entertainment
  • Answered guest inquiries regarding the city and local events and attractions
  • High degree of organization while handling multiple requests and inquiries
  • Maintained and updated detailed information in Springer Miller reservation system
  • Developed unique hotel packages and amenities for guests
Candidate Info
9
years in
workforce
4
years
at this job
3

Hotel Concierge

Provided timely and accurate information about the services and amenities of the Hotel and surrounding region.

  • Established rapport with guests via email correspondence, phone, social media, and direct interaction.
  • Recommended dining options and activities and made reservations for guests.
  • Maintained file on referral contacts, transportation services, area events, etc.
  • Adhered to and ensured that standards and hotel policy were observed at all times.
  • Acted as travel consultant, social advisor, personal assistant and expeditor of personal and business matters.
  • A Leading Hotels of the World
Candidate Info
3
years in
workforce
3
years
at this job
BA
Theatre
4

Hotel Concierge

Facilitated the entire set-up of the Concierge Desk

  • Organized a filing system for the Concierge Area, on community services in New Jersey and New York City
  • Responded professionally and promptly with detailed information while handling all hotel department inquires
  • Created day/night Itineraries for Guests: Offered dining options and assisted with transportation
  • Accumulated local information of events including NYC for the Weekly Newsletter, "What's News" distributed to W Talent, Residences & Gold & Platinum Starwood Members
Candidate Info
6
years in
workforce
2
years
at this job
Management
5

Hotel Concierge

Handled large volume inbound calls from hotel guests and general public, responding to spa and salon inquiries, while executing reservations/cancellations for all restaurants

  • Assisted hotel guests face-to-face by booking show reservations, transportation, helicopter tours, and last minute boarding passes
  • Resolved specific property information such as wedding events, convention ballrooms, fine dining restaurants, and shopping destinations
  • Identified guest needs and recommended appropriate information pertaining to desired leisure activities, food menus, nightlife options, and show information
Candidate Info
4
months in
workforce
4
months
at this job
BS
Business Administration
Art Of Concierge
6

Hotel Concierge Supervisor

Acted as Assistant Concierge Manager when Concierge Manager is not available or accessible.

  • Ensured clients and guest service excellence, resolve customer concerns quickly and accurately, build strong relationships with service providers.
  • Answered incoming calls, directing calls to the proper person or taking and delivering messages when necessary.
  • Provided logistical support to Company President, CEO, & VP.
  • Assisted with selection and hiring of concierge team with Concierge Manager.
  • Assisted in training new concierges to work efficiently and accurately with Hyatt Regency/Errand Solutions systems.
Candidate Info
13
years in
workforce
6
years
at this job
AS
Theater / Acting
BA
Bachelor of Arts
7

Hotel Concierge

Prepared guest itineraries prior to their arrival

  • Served as liaison between guests, the Westin & outside vendors
  • Organized & maintained communication & project logs
  • Learned to use GoConcierge to best serve guests needs
Candidate Info
12
years in
workforce
2
years
at this job
C
Sociology & Spanish
8

Hotel Concierge

Greet guests as they arrive and depart.

  • Accompanied the guests to their room as well as helped them with their luggage if needed.
  • Handle customer and tenant requests for information and services.
  • Demonstrated ability to deal with different types of guests some of whom require a high level of patience.
  • Huge knowledge of hotel services, local events, venues and transportation options.
Candidate Info
1
year in
workforce
1
year
at this job
International Business & Finance
Paralegal
9

Hotel Concierge

  • Provided information, advice. guidance and assistance to guests and employees
  • Proficient in communication modes to ensure excellent customer service
  • Provided guest requirements in timely manner
  • Organized events, arranged facilities and services meeting guest's expectations
  • Handled complaints to ensure resolution for guest satisfaction
  • Team leader for four fellow employees
Candidate Info
3
years in
workforce
2
years
at this job
HS
High School Diploma
BS
Sports And Leisure Management
10

Front Desk Agent and Hotel Concierge

Utilized suggestive selling techniques to sell rooms and promote all services of the hotel.

  • Maintained exemplary telephone etiquette.
  • Handled mail, package, and message with due procedures.
  • Reported any abnormal patient condition to manager.
  • Focused on cash-handling policies and procedures.
  • Maintained daily hotel occupancy reports.
  • Provided Concierge service to hotel guest.
Candidate Info
21
years in
workforce
8
years
at this job
BS
Aeronautical Science

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