Hotel Assistant Manager Resume Samples - Page 3

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Hotel Assistants Manager provide administrative and operational support to Hotel Managers. Their duties include handling correspondence, training new employees, taking phone calls, assigning tasks, monitoring staff when the Hotel Manager is not present, and doing paperwork. Based on the most successful example resumes for Hotel Assistant Manager, the most sought-after qualifications for this role are previous experience in the hospitality industry, organization, time management, multitasking, communication, and supervisory skills. A degree in hotel management is common experience in Hotel Assistant Manager resumes.

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21

Hotel Assistant Manager

  • Assist department heads in daily operations
  • Engage in customer service problems using TQM and Covey principles
  • Responsible for increasing JD Power's customer service satisfaction scores
  • Increased customer satisfaction scores by 65% in first six months
Candidate Info
6
years in
workforce
2
years
at this job
Steven Covey Leadership
22

Hotel Assistant Manager

Overnight Manager in charge of the hotel and employees including: Night Audit, PBX, Security, Banquet, Maintenance, Housekeeping and Room Service.

  • Provide support to other departments and handle guest issues.
  • Respond to emergencies and to be the head of response team.
  • Create financial spreadsheets to distribute to hotel department heads.
  • Attend manager meeting and make presentations on occasion.
  • In charge of Telecommunications department: ordering and repairing phones, setting up and billing phones for banquet set ups. Manager in charge of the hotel and employees
  • Provide support during other shifts as the MOD.
Candidate Info
12
years in
workforce
5
years
at this job
BS
Management
23

Hotel Assistant Manager

Responsible for overseeing the front desk, bellmen, doormen, PBX, and concierge in absence of the front office manager and director of rooms

  • Responsible for creating the weekly schedule for a staff consisting of over 40 employees
  • Responsible for purchasing all supplies for the front office
  • Greet VIP guests and assist with personalizing their experience
  • Selected by the hotel manager to take on the role of the front office manager for an extended period of time in her absence
  • Attend and lead internal meetings while working closely with housekeeping, sales, engineering, and security departments
  • Promoting the highest levels of service by conducting quality standard tests and consistent training with a strong focus on guest centricity and employee empowerment
  • Responding to guest issues that are received via internal review systems
  • Provide coaching and counseling to employees within a union environment
  • Nominated for employee of the month within the first 6 months of employment
  • Selected to represent the hotel on "task force" at another property in their time of need
Candidate Info
5
years in
workforce
1
year
at this job
BS
Hospitality Management
24

Hotel Assistant Manager

Supervised 480 employees/entire properties and F&B outlets.

  • Responsible for maintaining 5 star 5 diamond services to guest and training associates.
  • Meet, greet and provide 24 hour guest services to foreign heads of state, corporate industry leaders and VIP
  • Created work schedule for the Front Office, Concierge & Bell staff.
  • In charge of amiable conflict resolution for guests.
  • Implemented hotel guest profiles system.
  • Maintained confidentiality of all guests.
  • Responsible for ensuring all guest preferences and expectations are met at the highest level.
  • Demonstrate leadership through exceptional service to guests and co-workers
Candidate Info
16
years in
workforce
1
year
at this job
AS
Associate of Science
25

Hotel Assistant Manager

Assists hotel manager in managing day-to-day operations of the front services including front desk, bell desk, Door, Concierge, Butlers and Valet

  • Responsible for proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and departmental expenses
  • Supervise employees including maintaining proper relations, recognition, evaluating performance and administering discipline
  • Provide positive feedback to employees and handle special projects and other job duties as assigned
  • Meet the attendance guidelines and adhere to departmental policies and procedures of the hotel
Candidate Info
9
years in
workforce
7
years
at this job
BA
Hospitality
26

Maintenance Engineer/ Hotel Assistant Manager

Responsible for the upkeep of a seventy three room hotel inside and out. Also responsible for the production of housekeepers.

  • Insure that every hotel room is ready for our guest to have a great experience while they are staying with us.
  • Insure that every piece of equipment and all monitoring systems are functioning including fire, cable, and phone systems.
  • I am also responsible for the upkeep of the hole outside grounds
  • Also in charge of ordering all the supplies to keep the hotel operating
Candidate Info
11
years in
workforce
4
years
at this job
27

Pets Hotel Assistant Manager

Manage 20+ employees, hiring interviews, coaching, terminations, scheduling of employees.

  • Budgeting for payroll, and weekly reports for payroll, sales, and projections for weekly quotas for corporate approval.
  • Ordering of supplies, inventory management.
  • Sales, customer service, and marketing new ideas to meet and exceed sales quotas.
  • Ensuring the safety and care of the animals.
Candidate Info
5
years in
workforce
1
year
at this job
MS
Management
28

Hotel Assistant Manager

  • Assisted in coordinating maintenance, repair, and improvements of property and equipment
  • Provided administrative support and upkeep during construction, inauguration of Hotel to present
  • Handled finances, product orders and supplier management, part time employee payroll
  • Was responsible for auditing daily cash sales/income, petty cash account
  • Helped in design and management of website and developing online marketing publicity and strategy
  • Provided support to GM in Operations and Financial Management, General Sales & Marketing Strategy, and Event Planning and Execution
  • Analyzed guest provided statistics to track & enhance caliber of service, assure conformity to government standards, and to determine quantity of investment necessary to staff, equipment and structures to resolve guest issues
  • Prepared monthly financial progress reports/presentations for feed forward/feedback meetings with Chairman, Board Members, and GM
Candidate Info
21
years in
workforce
5
years
at this job
International Business & Marketing
29

Security Supervisor/hotel Assistant Manager

Supervise day-to-day operations of assigned Client site.

  • Manage a team of hotel officers, including participating in scheduling, training, coaching, recommending applicants for employment, and implemented disciplinary actions.
  • Enforced safety regulations and handle all escalated security issues or emergency situations appropriately.
  • Reconcile logs, patrols and shift responsibilities.
  • Prepare and review incident/accident reports regarding activities, prior to submitting to management.
  • Conducted follow-up investigations on reports of criminal activities and violations of safety standards.
  • Meet with Client and management regularly, to listen to issues and provide solutions.
  • Performed lock interrogations, key audits, and guest wellness checks.
  • Administered Medical Assistance and First Aid in emergencies.
Candidate Info
6
years in
workforce
5
years
at this job
AS
Associate of Science
30

Hotel Assistant Manager

Plan opening of new hotel, develop and maintain policies and procedures

  • Opening, closing, cash, and audit procedures
  • Provide excellent guest service and assuring new and repeat guest
  • Interview, hire, train, coach, counsel associates
  • Provide necessary information and tools for associates to provide excellent guest service
  • Supervise daily operation of hotels front office, housekeeping, and maintenance operations
Candidate Info
6
years in
workforce
6
years
at this job
BA
Hotel Restaurant Managment

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