Hotel Assistant Manager Resume Samples - Page 2

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Hotel Assistants Manager provide administrative and operational support to Hotel Managers. Their duties include handling correspondence, training new employees, taking phone calls, assigning tasks, monitoring staff when the Hotel Manager is not present, and doing paperwork. Based on the most successful example resumes for Hotel Assistant Manager, the most sought-after qualifications for this role are previous experience in the hospitality industry, organization, time management, multitasking, communication, and supervisory skills. A degree in hotel management is common experience in Hotel Assistant Manager resumes.

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11

Hotel Assistant Manager

AAA awarded 5-diamond luxury hotel with 200 guestrooms.

  • Assisted Front Office team in upgrade strategies which led to largest YOY growth for Four Seasons Americas.
  • Participated/Led satellite check ins/check outs for large groups to drive Guest Services scores and provide employee support to those guests.
  • Consistently trained/ tested Front Desk agents in standardize testing to ensure standards were being meet on a daily basis.
  • Assisted in actively managing room inventory to maximize daily revenue.
  • Aided the Housekeeping department during the Housekeeping Manager's maternity leave.
Candidate Info
BS
Hospitality & Tourism Management
12

Hotel Assistant Manager

Assumed an active roll in running what had developed into a 135 room hotel. Hotel had experienced a 35 percent growth in 3 years and was expecting the trend to continue.

  • Responsible for any outside purchases needed during daily operations and provided some cost reduction by searching for better pricing and quality.
  • By maintaining all stockrooms in a "lean" fashion and submitting replenishment orders only when necessary the business cash flow increased and was used for needed improvements.
  • Responsible for making deposits and payments on behalf of the hotel.
Candidate Info
25
years in
workforce
5
years
at this job
13

Pet Hotel Assistant Manager

  • Assisted in the set up and opening of a new store and hotel location
  • Hired, trained, and developed 10-15 non-supervisory associates and 3 management staff
  • Spoke with perspective clients in person and via telephone pertaining to services and pet care provided within the facility; addressed any and all questions and/or concerns
  • Collected payment for services and products purchased by client
Candidate Info
14
years in
workforce
1
year
at this job
Creative Writing
Microsoft Office (refresher Courses)
14

Hotel Assistant Manager

Leadership of Front Desk, Guest Services, In-Room Dining, and Housekeeping staff

  • Responsible for leadership of daily tasks, with a personal emphasis on training and development of staff
  • Continuous contributions to Guest Services Scores, and upholding brand standards
  • Started as Front Desk agent then promoted to management after less than 1 year of service
  • Maintain positive working relationship with both Union and Non-Union staff, with sensitivity to contractual guidelines
  • Ability to assist staff in knowledge of Benefits and 401k, with working knowledge of HR tracking system Workday
  • Task force in Food & Beverage management
Candidate Info
12
years in
workforce
3
years
at this job
15

Assistant Front Office Manager/hotel Assistant Manager

Managed daily room inventory, including sold out nights and relocations for 2,000 room hotel

  • Implemented new Guest Ware program for hotel guest requests and incidents, resulting in more efficient and organized reporting and follow thru.
  • Received Service Excellence Award - 2nd Quarter 2004
  • Service Essentials Facilitator - Spearheaded corporate directed service program and training of 1,000+ employees.
  • Managed staff of 75 including scheduling and payroll
  • Greeted and assisted VIP's, handled guest complaints, issues and concierge needs
  • Immediate supervisor for all employees on duty when department supervisor was not present
  • Spokesperson for General Manager
  • Worked with Security to respond, investigate and report emergencies and incidents
  • Managed Regency Club and Wardrobe operation
Candidate Info
3
years in
workforce
2
years
at this job
BA
Hospitality Food Service & Hotel Management
16

Travelodge Hotel Assistant Manager

  • Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management.
  • Prepared household staff rotes and duties. Ensured that Excellence Hotels operates to the highest standards required by management.
  • In liaison with Management, completed the induction of all the newly appointed household staff.
  • Ensured that all household staff and other staff comply with Excellence Hotels policies, e.g. fire, safety precautions etc.
  • Managed the daily operations of the Hotel including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned.
  • Monitored the performance of the Hotel operational teams. Provided assistance to aid executive committee department heads in achieving their short and long-term objectives.
  • Implemented Hotel insurance policies, procedures and the overall operation philosophy. Assigned budgets to ensure that profitable goals for the Hotel were met.
Candidate Info
2
years in
workforce
2
years
at this job
AS
Associate of Science
17

Food & Beverage Hotel Assistant Manager

Followed administrative procedures and provided guidelines

  • Supervised associates to ensure proper product knowledge
  • Trained quality associates for brand representation
  • Assured staff is aware of food and beverage specials
  • Established and maintained interpersonal relationships
Candidate Info
17
years in
workforce
1
year
at this job
18

Hotel Assistant Manager/director of Security

  • Monitored the supervision of the hotel's night operations
  • Trained all new hires for Front Desk and Security personnel.
  • Coordinated security team details and conducted evaluations of security personnel.
  • Produced financial reports and budgetary documentation for security department.
Candidate Info
7
years in
workforce
1
year
at this job
BA
Economics
19

Hotel Assistant Manager

Completed research, developed business plan and completed the startup of a new spa on the property in partnership with the General Manager.

  • Implemented guest service standards and provided customer service training to all guest relations staff.
  • Assisted in the development of hotel and spa budget.
  • Provide direct support supervision of Hotel and Housekeeping Supervisors.
  • Assisted Sales Manager in developing strategies for casino events and conventions.
  • Created Procedural Discrepancy Report system for the hotel to monitor front office accounting errors.
  • Responsible for the renovation of hotel rooms including design, selection, and procurement of furniture.
  • Developed and implemented housekeeping cleaning inspection program.
  • Recruitment and selection of all new hires for the hotel department.
Candidate Info
9
years in
workforce
2
years
at this job
AS
Human Resources
20

Hotel Assistant Manager

General supervision of hotel operations

  • Responded to all guests calls for all departments and handled accordingly ([company name])
  • Supervised front services (Bell staff, Door staff and courtesy van drivers).
  • Monitored staffing levels in all departments and reacted accordingly.
  • Oversaw guest accidents and medical emergencies and delegated actions.
  • Acted as liaison between hotel and Gateway Parking Facility.
  • Mediated conflicts that were guest related or team member related.
  • Monitored weather conditions for snow removal and securing outdoor furniture.
  • Represented Executive office and department heads in their absence.
Candidate Info
8
years in
workforce
7
years
at this job

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