Hotel Assistant Manager Resume Samples

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Hotel Assistants Manager provide administrative and operational support to Hotel Managers. Their duties include handling correspondence, training new employees, taking phone calls, assigning tasks, monitoring staff when the Hotel Manager is not present, and doing paperwork. Based on the most successful example resumes for Hotel Assistant Manager, the most sought-after qualifications for this role are previous experience in the hospitality industry, organization, time management, multitasking, communication, and supervisory skills. A degree in hotel management is common experience in Hotel Assistant Manager resumes.

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1

Hotel Assistant Manager

Originally, I took this position for the amazing opportunity to be an entry level manager in this flagship hotel with some of the highest customer expectations in the nation, rightfully so, as guests paid an average of $400+ per night to stay. What role this position evolved into, prepared me for a career in top-notch customer service and to be able to strategize and problem solve quickly and efficiently in the best interest of my company.

  • Maintained Maritz scores and held weekly operations meetings tracing scores and guest follow up.
  • Directly contributed and focused on awareness around the property to increase Maritz Overall Satisfaction ranking from 82nd to 29th out of 115 Hyatt properties throughout 2008.
  • Acted as Assistant Front Office Manager for 17 months including responsibilities such as employee training, discipline, & payroll in addition to regular duties.
  • Controlled the concierge website for Hyatt Maui; editing content and ensuring departmental follow through on all guest requests.
  • Conducted property walk-thrus daily for the General Manager.
  • Implemented a management/guest lobby engagement project
  • Assisted in increasing revenue by changing guestroom view categories where possible.
Candidate Info
5
years in
workforce
2
years
at this job
BA
Business Administration
2

Hotel Assistant Manager

Manager on Duty overseeing hotel operations and upholding Hotel's AAA 4 Diamond Standards during PM shift. Able to use Human Resources experience to improve operations and performance of hotel and staff.

  • Coordinated duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams. Ensured employees were performing assigned tasks and reacted to staff & guest needs.
  • Focused on Problem Resolution to address any guest issues and trained staff in Problem Resolution, achieving best monthly score in hotel history in first full month on the job.
  • Charged with providing a strong lobby presence to greet, assist, and connect with guests. Responsible for giving detailed information and tours regarding the history of the hotel.
  • Fully developed Manager on Duty program for staff to utilize in my absence. Developed Life Safety & Emergency Procedures Manual for hotel use.
  • Developed training classes for Managers in Training and led Employee Recognition Committee in addition to daily duties.
  • Manager of the Quarter for second quarter 2012.
Candidate Info
16
years in
workforce
4
years
at this job
BS
Business Administration
3

Hotel Assistant Manager

Scheduled future hotel bookings, greeted and interacted with hotel guests and restaurant customers.

  • Supervised, scheduled and coordinated activities for a team of five employees.
  • Managed payroll and assisted in accounting with A/P and A/R.
  • Administrated cash flow and credit card income.
  • Translated business letters and proposals as well as a personal translator for the company's president.
  • Prepared various different monthly reports for both Hotel and Restaurant.
  • Filled out forms and made payments for IVU taxes, PR Tourism as well as other government agencies.
Candidate Info
9
years in
workforce
1
month
at this job
BBA
Human Resources Management
Real Estate Broker Course
4

Front Office Manager/hotel Assistant Manager

Managed the Front Office of a 4 Star, 498 room resort

  • Responsible for scheduling, hiring, training and evaluating a staff of 15-25. Monitored and forecasted payroll, ordered supplies, maintained budgets, assisted with yield management of a $50 million a year property and ensured an extremely high level of customer service throughout the resort
  • Front Office rated in top 5% in every category measured by Hyatt Corporate including customer service and profitability
  • Developed incentive programs that generated over $250,000.00 in additional revenue in 2 years
Candidate Info
5
years in
workforce
5
years
at this job
Political Science
5

Hotel Assistant Manager

Responsible for assisting in all areas needed throughout entire 1100 room property, the second largest Hyatt in the Chicago area and corporation's home-base

  • Assisted on all levels of guest relations, including conflict management, to ensure repeat business and customer satisfaction.
  • Trained and mentored front office staff.
  • Resolved employee issues and incidents.
  • Responsible for VIP services.
Candidate Info
2
years in
workforce
1
year
at this job
BS
Hospitality
6

Hotel Assistant Manager

Assisted Front Office Manager in daily operations and overall direction of the front desk, bell staff, doormen and PBX.

  • Acted as liaison with internal departments (convention services/front office operations) for all incoming corporate groups.
  • Daily supervision included staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards.
  • Responsible for staff understanding of brand standards, philosophy and specific position processes.
  • Structured and implemented training plans and standard operating procedures manual for the front office department which in turn increased brand compliance scores.
  • Promoted to Guest Services Manager.
Candidate Info
5
years in
workforce
1
year
at this job
7

Hotel Assistant Manager

I have increased upsells by 15% using team challenges

  • Completed ordering of all supplies under budget
  • Ensured payroll was completed error free
  • Scheduled 35 employees
  • Completed ordering of all supplies under budget
  • Trained turn-down attendants
Candidate Info
3
years in
workforce
3
years
at this job
BS
Management
8

Hotel Assistant Manager

  • Responsible for success of upsell program making Las Vegas #1 in upsells company-wide in 2003
  • Doubled the number of perfect fills in 2003 (compared to 2008) by working closely with the Reservations department and carefully managing inventory and arrivals
  • Managed guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate
  • Coordinated daily Operations meeting to share information between departments and capitalize on key customer interaction opportunities
Candidate Info
6
years in
workforce
3
years
at this job
9

Hotel Assistant Manager

Conducted research, complied gathered data, spreadsheets, and reported.

  • Monitored stewards during housekeeping and dining duties
  • Organized and prioritized all events, activities and operations in hotel
  • Conducted research, complied gathered data, spreadsheets, and reported.
  • Clerical Duties: inbound and outbound calls, copying, filing, scanning documents, printing, etc.
Candidate Info
3
years in
workforce
11
months
at this job
Political Science
10

Hotel Assistant Manager

Performed close process, such as balancing accounts and conducting nightly audits

  • Researched and resolved guest inquiries for hotel services and provided on the spot travel directions
  • Coordinated appointments and conference rooms for special hotel events and clients
  • Assisted housekeeping manager by logging and validating inventory of hotel supplies
Candidate Info
2
years in
workforce
9
months
at this job
HS
High School Diploma
Legal Secretary
Legal Secretary

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