Hospitality Manager Resume Samples

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Hospitality Managers coordinate staff and oversee daily activities in hotels, resorts and similar establishments. Their duties include assigning tasks, recruiting and training employees, solving customer complaints, evaluating guest satisfaction, maintaining supplies, organizing events, and developing marketing strategies. A successful resume sample for Hospitality Manager showcases leadership, problem solving orientation, supervisory skills, customer service skills, and organization. Previous managerial experience represents an advantage. Hotel or hospitality management degrees are often displayed by candidates in their resumes.

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1

Service and Hospitality Manager

Performed all FOH duties associated with the successful management of a $5+ million/year sales location

  • Maintained strict beverage waste compliance
  • Worked directly with all staff to comply with and improve Guest Satisfaction Survey standards
  • Assisted in completing the duties of unfilled Staffing and Training manager position
  • Reduced beverage waste from 17.3% at hire date to 5.8% yearly aggregate
  • Increased customer satisfaction rating from the third lowest of 117 total to the top 10% of our division
Candidate Info
15
years in
workforce
1
year
at this job
2

Hospitality Manager

Assisted in ensuring successful operation of three [company name] during transition period.

  • Tasked with identifying, interviewing and hiring of all Front of House staff for new restaurant opening.
  • Have maintained an overall low turnover rate within department through consistent coaching and development of team.
  • Planned, coordinated and executed initial local marketing efforts within community to ensure strong local business revenue within the restaurant.
  • Successfully maintained an overall 90+ Secret shop rate within department through strong accountability and effective and ongoing training.
  • Through successful performance based scheduling techniques, have aggressively been able to control labor percentage, often obtaining personal goal of 3% under labor, while still ensuring high level of guest satisfaction.
Candidate Info
15
years in
workforce
8
months
at this job
AS
Arts
BS
Criminology
3

Hospitality Manager

Oversaw operations of the Highlands Ranch Location generating over $3 million revenue and monitored P&L statements and PACE in order to be as profitable as possible.

  • Managed every aspect of FOH operations overseeing a staff of 40+ employees incl. Cashiers/greeters, servers, bartenders, and GECs.
  • Maintained systems and procedures designed to monitor and regulate bar/food/labor costs.
  • Ensured guest satisfaction through are GEM program and created professional relationships through continuous interaction with the client.
  • Worked directly with the vendors to coordinate marketing events to promote new products and drive sales.
  • Managed the Human Resource aspect of the business through recruiting, initial training, and continuous development.
Candidate Info
5
years in
workforce
2
years
at this job
BS
Hospitality Mgmt
4

Hospitality Manager

Primarily responsible for sales of exclusive table reservations, the company's most profitable department.

  • Increased product sales an average of 25% annually over four consecutive years.
  • Supervised a team of 15 service employees, delegating responsibilities in a fast-paced and high-pressure environment.
  • Responsible for collecting payment, resolving problems, and fulfilling special requests from clientele.
  • Ensured customer satisfaction of up to 30 table reservations in an evening.
  • Established positive rapport with clientele in order to maintain long-term relationships and promote repeat business.
  • Conceptualized and coordinated special events to increase sales company wide.
  • Acted as the face of the company for social media sites and promoted the business outside of work.
  • Utilized Microsoft Office and Google Docs to keep books, track sales goals, and schedule employees.
Candidate Info
11
years in
workforce
4
years
at this job
5

Service Manager / Beverage & Hospitality Manager

Directly supervised and trained 45 staff members and 15 kitchen staff

  • Planned and implemented server contests that increased alcohol sales over prior year
  • Developed and oversaw successful theme nights which raised sales by over 8%
  • Maintained beverage cost within store goals of 18-22%
  • Ordered and maintained par levels of inventory, including alcohol and smallwares
  • Scored at top of class (95/100) on intensive exam in Darden Corporate Training Program
Candidate Info
2
years in
workforce
2
years
at this job
BS
Bachelor of Science
6

Beverage & Hospitality Manager

Managed 30+ employees including various operational tasks for an operation with over $5 million in annual sales.

  • Worked independently for over 200 clients.
  • Received employee of the month honors and top scores on shopper reports with exceptionally high customer service marks.
  • Prepared end of day and weekly reports.
  • Managed all incoming cash and prepared nightly deposits.
  • Earned reputation for going the extra mile to improve customer service experience.
Candidate Info
9
years in
workforce
7
years
at this job
BS
Business Administration
7

Hospitality Manager

Ensuring the highest standards of food and beverage service. Keeping control of food and labor costs. Maintain Health and OSHA Safety procedures. Responsible for recruiting, training & developing restaurant staff. Dealing with and resolving customer inquiries and complaints. Communicating and mentoring staff to ensure efficient food service.

  • Employee of the Month 2005 and 2009
  • Reduced Inventory Losses by 22.5%
  • Trained 12 staff members that were promoted within the first 2 years of employment
Candidate Info
13
years in
workforce
8
years
at this job
Public Relations
Business And Accounting
8

Hospitality Manager

2012 fiscal year, increasing by $115,140 from the previous year.

  • Directly supervised 6 supervisors with an additional 50+ employees combined in their departments.
  • Scheduled staff appropriately to business volume to provide maximum quality services at minimum expense.
  • Monitored compliance with local, state and federal health and safety standards and conducted self-audit inspections.
  • Trained staff on proper policy, procedures, and rules for the use of equipment used in the restaurant, housekeeping, maintenance, front desk, and office. Communicated job duties and agency policies to employees in order to provide excellent service.
  • Consulted with guests to determine objectives and requirements for events and provided guidance to employees to ensure quality guest services for banquets, conferences, meetings and catered events.
  • Supervised all procurement/inventory activities for lodging facilities, restaurant, and gift shop operations.
Candidate Info
11
years in
workforce
3
years
at this job
BA
Broadcasting
9

Hospitality Manager and Event Coordinator

Collaborated with Executive Chef and GM in booking large parties and negotiated pricing for set menus

  • Accommodated, confirmed all restaurant reservations, and increased large party reservations by 15%
  • Managed Front of House Staff and conducted ongoing training
  • Executed opening/closing duties including: financial reports, preparation of deposits, and verifying staff accuracy
Candidate Info
7
years in
workforce
7
months
at this job
C
Information Technology
AA
Business Administration
10

Hospitality Manager

Managed and trained all staff and had the lowest employee turnover rate in over 3 years.

  • Responsible for employee recognition and created events to keep morale high
  • Promote sales through service by ensuring our customers are provided with appropriate service recovery when applicable.
  • Ensured trucks were unloaded in a timely manner and ensured our inventory levels matched our GM's order.
  • Recipient of Customer Service Star Award in 2012.
Candidate Info
4
years in
workforce
4
years
at this job
HS
High School Diploma
AS
Business Administration

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