Helpdesk Technician Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Helpdesk Technicians provide technical support to a company’s clients. These professionals take incoming phone calls and diagnose technical issues, and also complete duties such as improving support procedures, solving escalated customer issues, and reporting to supervisors. Those looking to work as Helpdesk Technicians should mention in their resumes job assets like customer service training, technical skills, conflict resolution, attention to details, patience, and computer competences. Successful resume samples for Helpdesk Technician make display of an Associate’s Degree in a technical or engineering field.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

1

Helpdesk Technician

Responded to incoming technical requests in a timely manner and assisted customers by providing first level support.

  • Assisted in scheduling onsite visits when an issue was unable to be resolved remotely.
  • Created, managed and assigned helpdesk tickets in AutoTask to the appropriate technicians.
  • Performed essential maintenance and troubleshooting on client servers.
  • Responsible for managing Hosted Exchange (2003, 2007) accounts for clients.
Candidate Info
6
years in
workforce
1
year
at this job
BBA
Accounting
2

Helpdesk Technician and Network Engineer

Responsible for the day-to-day troubleshooting of end-user issue. Experienced in helping over 25 businesses, located all across California and Reno, NV, with everything from setting up new user's email in Microsoft Outlook to troubleshooting business-specific programs. Able to troubleshoot most Microsoft programs as well as a working knowledge of Active Directory and Microsoft Exchange systems. As a network engineer, was responsible for resolving client's issues with internet connectivity, firewall issues, switching and routing and wireless LAN problems. Working knowledge of Cisco IOS, OSI model, TCP/IP, firewalls, VPN, and WAN, LAN and WLAN infrastructures.

  • Proposed methods for improving production equipment, processes, and operating conditions. Assisted in creating and maintaining documentation on companies processes and procedures for various aspects of end-user and business-specific programs as well as creating and modifying network diagrams in Microsoft Visio for 25+ clients/businesses.
  • Served as Helpdesk technician serving end-users in everyday computer and network issues. Also served as Tier 1 network engineer providing support to clients' internal, external and wireless networks. First line of support in dealing with internet, firewall, switches, routers, and wireless access points.
  • Tasked with being the primary network engineer for an Erate network project for Ceres Unified School District in Ceres, CA, totaling more than $4.3 million. Was responsible for building template configurations for various Cisco switch and router models, applying configurations and upgrading devices, physically installing on-site at 20+ schools in various environmental conditions, including the school district's main office, as well as troubleshooting on-site and remotely various degrees of issues that arose prior to and after installing.
  • Performed duties as head cook for weekly social events put on by [company name]. Required to prepare, cook and serve 30+ people every week with little to no help. Constructed menu each week consisting of two main dishes, two sides, salad, bread and dessert. Menus contained various cuisines including Mexican, American, Italian and Asian.
  • Cisco Certified Network Associate (Received June 2013)
Candidate Info
12
years in
workforce
2
years
at this job
Communications And Navigation Specialist
3

Helpdesk Technician

Supported over 5,000 users nationwide with security management and problem resolution

  • Managed daily helpdesk tickets created by email and phone
  • Worked rotating shifts to maintain 24/7 helpdesk coverage
  • Trained and supported end users on web based software
  • Worked with customers to diagnose and resolve various software, hardware, and connectivity
  • Partnered with the development team to address software defects or other issues and managed
Candidate Info
7
years in
workforce
2
years
at this job
AAS
Intelligence Operations Studies
BA
Communication Studies
4

Helpdesk Technician / Systems Administrator

Worked with customers, vendors and team members to support the installation, maintenance, operations and replacement of large Base and Local Area networks in correlation to assigned projects and tasks; monitoring and supporting 3500 users and computers.

  • Assisted and trained in the implementation and maintenance of network devices including mounting, configuration loading, troubleshooting, support, and routine maintenance
  • Monitored and reported network issues involving capacity and performance, providing detailed communication reports in operational status of 7 Battalion's Active Directory users and computers; managed and maintained government equipment valued in excess of $350K
  • Taught and coached Brigade S6 cross training program; resulting in 3 S6 personnel trained on automation and helpdesk functions
  • Generated trouble tickets, notifying customers, initiating troubleshooting and escalating to Network Engineers or Site Lead if needed for all new incidents occurring on the network
  • Installed 6 VTSCs in the Brigade and distant units; reduced travel requirements, enhanced C2 and saved the unit 12K+ in installation cost
  • Provided daily detailed summaries of new and current unresolved incidents, as well as any foreseen network incidents due to client operations to the team and the relieving shift team
  • Deployed a Combat Aviation Brigade of 3500 Users and computers to Afghanistan
  • Set-up over 400 Video Teleconference in Germany and Afghanistan
  • Assisted and guided a streamline system migration: from a mixed Linux/Windows environment to all Windows Servers
  • Experienced with the NMCI network design, operational support, hands-on implementing and configuration of network devices such as servers, routers, switches, UPS, desktop computers, and cabling in a large BAN/LAN/WAN environment
Candidate Info
3
years in
workforce
3
years
at this job
BS
Cyber Security
5

Helpdesk Technician

  • Assist over 1,000 users company-wide with various computer issues often related to EHR software
  • Developed PowerShell module to automate the new hire process, saving 30 minutes per new hire
  • Developed Mirth Connect transformer script to convert HL7 message attachments to PDF, saving two minutes each time these documents are opened
  • Implemented and manage Microsoft Deployment Server for highly optimized Windows 7 installation that saves hours each time a new PC is deployed
  • Partnered with department leaders to coordinate the move of our largest Radiation Oncology Clinic
Candidate Info
6
years in
workforce
4
years
at this job
BS
Computer Science
6

Helpdesk Technician

Provided remote helpdesk support on Tier 1 and 2 problems for over 20 different companies

  • Documented detailed steps and resolutions of ticket support in ConnectWise
  • Managed user accounts, groups, print queues and controlling access rights using Active Directory
  • Offered reliable and quick support with a effective communications to both technical and non-technical end users
Candidate Info
8
months in
workforce
8
months
at this job
BS
Science And Technology
7

PC Helpdesk Technician

Provided Tier 1 IT services to over 1800 employees, both domestic and international.

  • Monitored and responded to all phone and e-mail requests for technical support, including remote access, network connectivity, user accounts, and hardware configuration.
  • Documented and tracked all support requests in HEAT, a commercial application dedicated to ticketing and managing helpdesk requests.
  • Supported several in-house and commercial applications.
  • Maintained excellent and constant communication with the end-user while focusing on first call resolution.
Candidate Info
6
years in
workforce
2
years
at this job
BS
Medical Informatics
8

Helpdesk Technician

  • Supported more than 1,500 users on technical and software issues via phone, email, and trouble ticket log.
  • Configured, deployed, managed, and repaired more than 500 computers and mobile devices.
  • Aided the System Engineers with configuring, installing, and managing firewalls, switches, web filters, and servers.
  • Created, modified and deployed more than 30 desktop/laptop images using Smart Deploy.
  • Assisted in the installation of a network for 2 nursing homes.
Candidate Info
6
years in
workforce
1
year
at this job
BA
Information Systems
9

It Helpdesk Technician Intern

  • Resolved over 5-7 tickets daily using Server Manager, which resulted in high customer satisfaction
  • Provided over 8-14 customers daily with software installations resulting in First contact resolution
  • Created 4-7 tickets weekly for escalated issues using Server Manager resulting in high customer satisfaction
  • Provided as single point of contact for all users to report problems and raise service request resulting in Low Mean time to Resolve
Candidate Info
3
years in
workforce
6
months
at this job
AS
Associate of Science
AS
Partnership
10

Sharepoint Administrator & Helpdesk Technician

  • Quickly adapted to a new environment and maintained SharePoint services using SQL Server to run backups and vSphere 5.0 for virtualization.
  • Coordinated with other Marines to set up VLANs and obtained IP addresses for servers and client machines.
  • Built Microsoft Server 2008 R2, Exchange and SharePoint servers, tract error logs, identified errors, researched and implemented solutions.
  • Completed purchase orders for new servers, laptops and storage media.
  • Sustained network security through updates and patches weekly.
Candidate Info
7
years in
workforce
3
years
at this job
AS
Associate of Science

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!