Helpdesk Engineer Resume Samples

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Helpdesk Engineers are responsible for solving technical issues encountered by a company’s clients. Resume samples for this role highlight the following duties: taking incoming phone calls, diagnosing customer issues, doing network repairs, updating support procedures, and reporting to supervisors. Those looking to pursue a career as a Helpdesk Engineer should showcase in their resumes qualifications such as technical skills, customer service training, problem solving, attention to details, patience, and conflict resolution. An engineering degree and customer service training are common among Helpdesk Engineers.

1

Helpdesk Engineer

  • Answering phone calls and creating work ticket for my fellow engineers, using Connect wise ticketing system, also troubleshooting issues that the end users are having.
  • Installing programs such as Adobe Reader DC, other PDF programs.
  • Running computer safe guards, Malwarebytes, Disk defrag, and disk cleanup.
  • Troubleshoot Issues with Outlook 2007, 2010, 365
  • Installing printers and troubleshooting issues with printers.
  • Provide end users with a positive interaction.
Candidate Info
11
years in
workforce
4
months
at this job
BA
Information System Cyber Security
2

Helpdesk Engineer

Assisted customers with password resets.

  • Remotely access user's machines and assist with troubleshooting and virus/malware repair.
  • Contact manufacturer technical support to create tickets for problems that needed escalated.
  • Answered phones on a multi-line system with a que and entered tickets into ticketing system.
Candidate Info
6
years in
workforce
4
months
at this job
AS
Arts
AS
Cyber Security
3

Helpdesk Engineer

  • Managed service support for 40+ small to mid-size companies
  • New hardware setup and deployment
  • New user configurations in Active Directory and Exchange
  • Network monitoring and troubleshooting
  • Antivirus monitoring and troubleshooting
  • Software installs, troubleshooting, and patching
  • Management and troubleshooting of a full Apple environment
Candidate Info
4
years in
workforce
4
years
at this job
AS
Network Systems Administration
4

Helpdesk Engineer

  • Responds to requests for technical assistance in person, via phone and email.
  • Diagnose and resolve technical hardware and software issues such as PC issue, application and email issues.
  • Responds to password reset request and network account lockouts issues.
  • Responsible for loading and unloading of daily, weekly and monthly backup tapes in NTU data centers.
  • Perform basic troubleshooting on servers with regards to issue related to data backup and loading errors.
  • Responsible for checking network system audit logs on a daily basis and escalate abnormal activities to admin
  • Monitor network connectivity (Wired and Wireless) within NTU campus.
  • Log all tickets and escalate to appropriate administrators in case of network outage and downtime.
Candidate Info
11
years in
workforce
5
years
at this job
BS
Computer Science
5

It Helpdesk Engineer Ii

  • Provide global end-user support for internal employees
  • New hire onboarding and offboarding
  • Mac OSX repairs, upgrades, and troubleshooting
  • Github, Box, Casper, Crashplan, vSphere, Cisco Webex Administration
  • Day-to-day support
  • VOIP, DHCP, DNS, VPN
  • Assisted with two office relocations and build-ups
Candidate Info
2
years in
workforce
2
years
at this job

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