Help Desk Support Resume Samples - Page 2

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Help Desk Support staff are responsible for offering technical assistance to customers on the phone or via email. Besides maintaining computer systems and running diagnosis programs, they also need to answer to inquiries, give instructions and follow up with customers. Based on our resume examples, the ideal candidate should have advanced computer skills, communicate efficiently, be customer service oriented and demonstrate patience and courtesy when speaking to customers. A degree in IT or computer science is common experience in Help Desk Support resumes.

Looking for cover letter ideas? See our sample Help Desk Support Cover Letter.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

11

Technology Specialist I, Help Desk Support, Technical Writer, and QA Tester

  • Provided timely Help Desk Support to end users and clients
  • Reported on Production Support and collaborated with the team to deliver resolutions quickly and efficiently
  • Maintained open communication lines with the client, working to continually improve the product
  • Performed manual QA Testing within strict time constraints while accurately recording results and communicating them to the team for action
  • Wrote User Documentation to provide users and the client with clear, accurate and easy to follow instructions.
Candidate Info
4
years in
workforce
7
months
at this job
Business Administration & Marketing
Criminal Law & Public Address
Business Administration & Linguistics
12

Help Desk Support

Provided first line support for customer inquiries, problems, and/or requests including web portal

  • Assisted customers in understanding request status
  • Record and track customer information on inquiries, problems, and/or requests utilizing the work management system
  • Experience with federal IT security policies and procedures.
  • Experience with User account management in Active Directory.
  • Identified opportunities to improve IT&T Enterprise customer service
Candidate Info
9
years in
workforce
2
years
at this job
HS
Business / Marketing Studies
13

Help Desk Support

  • Provided support to over 300 end users
  • Installed, configured and provided support to peripherals across the unit
  • Assisted in the creation and modification of user accounts
  • Created & submitted trouble tickets to local service desk
  • Tracked user issues via in-house tracking system
Candidate Info
2
years in
workforce
2
years
at this job
HS
Leadership
14

Help Desk Support

Utilized ticketing system to complete various IT requests

  • Provided customer service via email/phone to 60+ students and employees daily
  • Applied knowledge of computer to create videos to assist with technical support
  • Develop new programming methods and processes to interact with customers
Candidate Info
4
years in
workforce
8
months
at this job
AS
Network Administration
15

Help Desk Support Assistant

Provided computer, printer, scanner, and software support for all provost offices

  • Used Active Directory (AD) to manage users, printers, and computers
  • Performed hardware and software upgrades to office computers
  • Managed servers on Virtual Machines
Candidate Info
3
months in
workforce
3
months
at this job
BS
Aerospace Engineering
16

Help Desk Support Technician

Answer inbound calls

  • Answered telephone inquiries on products and services
  • Demonstrated ability to log all notes and follow-up information accurately
  • Resolved problems of Staff and Students computers remotely
Candidate Info
9
years in
workforce
1
month
at this job
HS
Computer & Electronics Technology
Cisco Switching And Routing
17

Help Desk Support

Excellent troubleshooting and problem resolution skills which Includes remote support as a part of a service desk.

  • Ability to prioritize work related tasks and perform as a member of a quick response user-response team.
  • Ability to adhere and commit to deadlines and resolve customer issues as part of a team or working independently.
  • Troubleshoot and resolve client problems and provide communications to clients and management.
  • Install, maintain and support client hardware and software.
  • Maintain a database of problem and change management activities for desktop systems.
Candidate Info
7
years in
workforce
3
years
at this job
MA
Pc & Networking Design W / Security
18

Help Desk Support

  • Provided customer support to an employee base of 250.
  • Logged and tracked all issues via an online remedy ticketing system
  • Managed employee hardware including decommissioning old machines, acquiring new machines, and migrating data
  • Prepared new employees and their computers by installing necessary operating system, software, and assigning access levels
  • Managed Server room support
  • Provided Audix phone system support.
Candidate Info
6
years in
workforce
4
years
at this job
Communications
Undecided
English Language And Composition
19

IT Help Desk Support

Provide first tier help desk support. Identify any issue that would need to be escalated to level two for support

  • Troubleshoot hardware, peripherals and software issues and make the appropriate recommendations.
  • Create and resolve helpdesk tickets.
  • Perform wire management for all labs and offices.
  • Perform printer configuration, install printer's maintenance kits, and install software updates as needed.
  • Configure and install computers in both stand-alone and network environment.
Candidate Info
27
years in
workforce
2
years
at this job
C
Web Design
AAS
Associate of Applied Science
Management
20

Help Desk Support Technician

Maintaining and handling excellent customer service calls as a level 1 - 3 Help Desk Support Technician in a fast paced Operation Center environment.

  • Prioritizing, organizing, and responding to emails and phone calls.
  • Responsible for creating user accounts and managing groups in Active Directory.
  • Installations of hardware and software on Windows 7, and 8 operating systems, for mobile devices, computers, printers, and laptop tablets.
  • Serving as an on call LAN Administrator, troubleshooting network, and computer systems (hardware and software).
Candidate Info
6
years in
workforce
3
years
at this job

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!