Help Desk Support Resume Samples

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Help Desk Support staff are responsible for offering technical assistance to customers on the phone or via email. Besides maintaining computer systems and running diagnosis programs, they also need to answer to inquiries, give instructions and follow up with customers. Based on our resume examples, the ideal candidate should have advanced computer skills, communicate efficiently, be customer service oriented and demonstrate patience and courtesy when speaking to customers. A degree in IT or computer science is common experience in Help Desk Support resumes.

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1

Help Desk Support

Responsible for 24/7 department coverage working on-call response to system alarms, and recovering failed systems and applications.

  • Troubleshot system performance in absence of System Analyst or the Director ensuring technical and support control efficiency.
  • Assisted with launching new start up programs working closely with personnel to perform suitability reviews by learning and implementing protocols and engaging client awareness.
  • Prepared correspondences, maintained client appointment logs and records, and provided ongoing support to build rapports and disseminate information.
  • Attended medical presentations and seminars to ensure thorough knowledge and awareness regarding latest and new healthcare product on the market.
Candidate Info
36
years in
workforce
26
years
at this job
HS
High School Diploma
2

Help Desk Support

Provided customer service on multiple health insurance applications and systems in the production, operation, distribution and maintenance stages

  • Researched and resolved issues/inquiries daily
  • Escalated issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner
  • Communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management
  • Documented all inquiry activities in the appropriate reporting system
  • Provided responses to inquiries in writing using professional email skills
Candidate Info
3
years in
workforce
4
months
at this job
Information Technology Training
Partnership
Information Technology
3

Help Desk Support

Assembled and disassembled desktop and laptop computers for repairs and added RAM.

  • Installed Windows XP/Vista/7 and Server 2008 R2.
  • Subnetted a Class C network ID to provide 5 subnets, each subnet supporting 30 hosts.
  • Configured a network, using a 2960 Catalyst switch, Windows Server 2008 R2 and Windows 7 clients and applied the new subnet addresses and new subnet masks.
  • Created Organizational Units, User Accounts, Groups, and assigned NTFS permissions.
  • Disabled Windows Firewall on host machines to allow connectivity in the segregated network.
  • Installed Virtualbox and created multiple VMs and installed Windows Server 2008 R2 and Windows 7 64bit and configured the VMs to participate in network requirements.
Candidate Info
13
years in
workforce
1
year
at this job
4

It Technician Help Desk Support

Create support tickets using Connect-Wise web based ticketing system to accurately document files.

  • Responsible for assisting our Network team with monitoring the Windows 2008 R2, and 2012 Servers.
  • Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers.
  • Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
  • Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.
  • Ability to handle different clients and different systems simultaneously
  • Answered phone calls, greeting clients, and scheduled appointments.
Candidate Info
10
years in
workforce
2
years
at this job
BA
Bachelor of Arts
5

Help Desk Support

Provided remote support for the installation and configuration of new computer hardware and software.

  • Handled 150+ daily inbound calls while providing superior customer service to customers as it pertains to account support, billing and technical support.
  • Made outbound service calls to resolve customers' problems and inquires, including but not limited to tech support and account information.
  • Ensured to compute all relevant information into customers account for future referencing.
  • Administered repairs, upgrades and completed configuration of PC's and related peripherals.
Candidate Info
5
years in
workforce
1
year
at this job
AA
Computer Information Systems
6

IT Help Desk Support

Provided computer help desk support via telephone communications for over 300 end-users, and about 20 calls daily.

  • Resolved problems within Microsoft office (outlook, excel, etc.).
  • Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
  • Installed, repaired and setup computer peripherals
  • Performed set-up, break-down, and transport of company electronic equipment on an as-needed basis.
  • Attained some and basic knowledge of RPG IV Programming on the AS/400.
Candidate Info
8
years in
workforce
2
years
at this job
BA
Science And Technology
7

Help Desk Support Representative

Enhanced in troubleshooting analyzed internet, voice and video connectivity issues to rectified

  • Answered user inquiries regarding computer, email, phone connectivity, software or hardware inquires to resolution or escalated
  • Prepared equipment for employee use, performed or ensured proper installation of services, operating systems, or appropriate software
  • Maintained records of every of communication transaction in call tracking system, problems and remedial actions taken, and next steps and contacts to resolution
Candidate Info
15
years in
workforce
8
years
at this job
HS
High School Diploma
C
Data Communications Technologies
8

IT Help Desk Support

Created images for mass deployment to over 10 different computer labs using Norton Ghost

  • Used troubleshooting skills to diagnose and repair PCs and Laptops
  • Performed software installations and regularly scheduled updates
  • Supported and maintained printers
Candidate Info
5
years in
workforce
1
year
at this job
C
Certificate
BS
Technical Management
9

Help Desk Support

  • Answered client inquiries in person, email and via telephone concerning systems and network operations.
  • Identified problems, diagnosed causes and determined corrective actions for mobile devices,
  • Provided technical assistance to customers via telephone, email or in person.
  • Created and detailed trouble tickets and entered them into a database and correctly refer them to the appropriate team members.
  • Provided assistance via remote control service in order to install software or resolve an issue
  • Created and removed customer accounts via Active Directory
Candidate Info
24
years in
workforce
7
months
at this job
HS
High School Diploma
AS
Associate
10

Help Desk Support

Provided Tier 1 help desk customer service, application, and hardware support for international financial corporation

  • Assisted in training of new hires to company standard
  • Provided solutions to customers in a timely fashion through both Phone and Web communications
  • Provided assistance in maintaining Voice Over IP Phones (VOIP)
Candidate Info
14
years in
workforce
2
years
at this job
Software Engineering

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