Head Server Resume Samples

Head Server

Provided and elevated customer satisfaction by offering warm and friendly service and ensuring each dining experience at Casablanca is one to remember and continuously revisit

• Developed customer loyalty to the Casablanca brand by helping promote the brand on social media and actively engaging in fundraising events for charities holding events at Casablanca
• Generated top sales ($2000+ per evening) by marketing nightly specials during high volume days (Fridays, Saturdays and Sundays)
• Resolved customer complaints with high urgency
• Trained new server staff brand operations, restaurant compliance and customer expectations

Head Server/trainer/bartender

Responsible for 6-8 tables simultaneously through each shift.

• Assisted guests with making drink/menu choices and informed them about daily specials and restaurant offerings.
• Successfully promoted additional drink and menu items to guests to increase product sales.
• Delivered exceptional, friendly and accurate service for all restaurant guests.
• Trained and managed a staff of 7-10 people per night. Prepared them for success at the restaurant.
• Restocked/cleaned restaurant & reconciliation of the cash drawer.

Head Server

Ran largest section with another server, working as a team running 8-9 tables and averaging $2000 in sales per shift.

• Trained all new employees on the floor and through classes. Led all alcohol and non-alcohol
• Educated existing employees when new standards were rolled out.
• Gave wine and cocktail recommendations to all tables when requested.

Head Server/head Bartender

Hired, trained and supervised restaurant staff of 10 to uphold service standards, food quality, and customer satisfaction and retention.

• Managed bar area including cocktail design and menu, inventory, regulation compliance, and high quality customer relationships to increase restaurant value.
• Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales.
• Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit.

Hostess, Head Server

• Assured customer happiness through friendly, competent service
• Provided exceptional service to clients, earning the highest sales of any server
• Earned the respect of management, leading to promotion to head server within first three months
• Recommended improvements to restaurant's training policies that improved quality of employees
• Acted as phone representative taking reservations, resolving concerns, arranging job interviews, etc

Assistant Manager/head Server

• Effectively managed the restaurant within the policies and company guidelines while ensuring guest satisfaction at all times
• Maintained efficient operations, inventory, appropriate cost controls, and profit management in the restaurant
• Provided thorough knowledge for food to be carefully prepared for customers with certain dietary restrictions and/or food allergy
• Managed the restaurant’s financial account through thorough and detailed record keeping
• Managed payroll for the employees

Head Server and Trainer

Perform instrumental role in setting the tone and consistently producing a fine-dining experience intrinsic to this three-star restaurant. Model and instill service excellence standards in wait staff and professionally represent the restaurant with a "customer-first" business and service approach.

• Developed server performance objectives and competency check list and authored "Steps of Service Manual" which established universal performance standards for wait staff.
• Provide direct and intensive on-the-job training to all newly hired server staff over two-week period and excel in transforming novice professionals into restaurant talent.
• Tagged by restaurant owners to prepare and deliver three-week class-size training to 20+ servers and bartenders selected to staff newly opened Olde Town Alexandria steakhouse.

Trainer/head Server

Introduced Frequent Customer program to build customer base

• Improved repeat business by implementing Guest Focus program
• Introduced server training program
• Reduced customer complaints from 20 to 1 per month
• Achieved 30 customer requests for service per week

Head Server

Tasked with the responsibilities to carry out serving operations and ensure client satisfaction while maintaining high service standards. Update customers with daily specials and assisted them with orders and related services. Ensure proper health and hygiene standards while serving food and beverages. Proactively communicate delays or waiting times to customers and adhere to brand standard of service. Direct and mentor peers and staff in terms of quality services.

• Assist general manager maintain a professional work environment, and ensure placement & availability of stock/inventory.
• Implement various innovative projects to enhance guest satisfaction and dealt with complaints in a professional manner.
• Initiate change management strategies and enforced corporate policies and procedures, resulting in more efficient operation, better-trained staff and improved customer service.

Manager/bartender/head Server

Elected by owners to work as a lead employee to help execute and ensure the successes of business in a high volume and high profile establishment.

• Developed and implemented winning strategies to help with server efficiency and time management skills.
• Designed charts for rotation of staff opening and closing duties to help maintain group cohesiveness and keep positive morale.
• Responsible for collecting and correcting customer charges for all servers, including comps, voids and discounts.
• Continue to increase YTD sales and cover count by training, educating and conducting motivational staff meetings for each shift.
• Accountable for the control of wine, beer and spirit sales behind the bar, while maintaining liquor cost at the company goal of 23%.