Guest Services Representative Resume Samples

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Guest Services Representatives work in hotels, motels, and resorts and are in charge of greeting guests, making recommendations, fulfilling customer requests, and ensuring that people feel welcome. They also need to handle customer complaints and take corrective actions. A successful sample resume should mention problem solving skills, customer service orientation, courtesy, good communication abilities, and enthusiasm. Many companies offer on-the-job training, and candidates are required to display as little as a high school diploma in their resumes.

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1

Guest Services Representative

Earned "Employee of the Month" award 3 times from management in recognition of continuously superior productivity.

  • Greeted, registered and assigned rooms to hotel guests, while verifying customers' credit and established means of payment for accommodations.
  • Contacted housekeeping and maintenance staff when guests reported problems, made and confirmed reservations, issued room keys and promoted a professional persona as the first point of contact with guests.
  • Maintained accurate records of room availability and guest accounts within the company computer system.
Candidate Info
12
years in
workforce
2
years
at this job
HS
Medical
2

Guest Services Representative Lead

Responsible for directing and administering front office operations and delivering outstanding guest service and financial profitability

  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and respond to guest concerns
  • Processed guest services and check-in/check-out, room inventory and availability
  • Monitored and assessed service and satisfaction trends and evaluated and addressed issues and made improvements accordingly
  • Completed audit procedures
  • Strong interpersonal, verbal and written skills focusing on excellence in customer service
  • Trained new team members
Candidate Info
11
years in
workforce
10
months
at this job
BS
Business Information Systems
Communication And Written Skills
Information Systems Technology
3

Guest Services Representative

Sold rooms to guests and designed training programs for other guest services representatives.

  • Registered guests in and out, balanced cash drawer, and prepared daily operational reports.
  • Commended for continuous dependability and business development efforts.
  • Addressed customer needs, complaints, and maintenance issues.
  • Awarded a 96 out of 100 scoring evaluation for exceptional customer service.
  • Received numerous bonuses for Market Metrix customer satisfaction survey success.
Candidate Info
10
years in
workforce
2
years
at this job
BS
Sociology
4

Guest Services Representative

Greeted customers and provided high quality and efficient service

  • Maintained a professional appearance of the guest services area including marketing materials, signage and ensured that all displayed information was current and relevant
  • Responded to customer inquiries and advised on an appropriate resolution
  • Handled cash, check, debit and credit transactions
  • Provided support and assistance to team members to ensure that the company's goal was achieved
Candidate Info
3
years in
workforce
2
months
at this job
5

Guest Services Representative

Processed guest registrations, computed and collected payments, verified credit card transactions

  • Read and ran various reports
  • Made and confirmed guest reservations as well as maintained records of assigned and available rooms
  • Other duties as assigned by General Manager
Candidate Info
9
years in
workforce
2
years
at this job
C
Medical Business Specialist
AS
Business Administration
6

Guest Services Representative

Responsible for processing guest check-ins and ensuring guest overall satisfaction.

  • Generated daily, monthly, and annual financial reports for general manager and corporate accountant.
  • Provided necessary data to generate occupancy reports for state and municipal occupancy taxes.
  • Collaborated with the general manager to process payroll for a company that employs more than 20 people.
Candidate Info
8
years in
workforce
5
years
at this job
AAS
Mechanical Engineering Technology
7

Guest Services Representative

  • Perform and provide oversight for a wide array of duties, front desk, security, doorman, bellman and engineering operations
  • Strengthened quality customer satisfaction, resulting in 10% repeat guest within the quarter
  • Initiated, developed and cultivated strategic partnerships with Equinox Gym in order to meet guests expectations, provide value-added benefits and increase overall profits
  • Earned recognition of senior management on consistent basis for excellent performance
  • Possess strong ability to maintain high standards of hospitality at all times
  • Audit network processes as related to data and facility management
  • Perform analysis on guest accounts to streamline the reservation process
Candidate Info
9
years in
workforce
8
years
at this job
BA
Political Science
Juris
8

Manager of Accounts Receivable, Guest Services Representative

  • Promoted to Manager of Accounts Receivable within 6 months
  • Responsible for all collection efforts from all accounts
  • Implemented polices that increased efficiency and resulted in payments being received quicker
  • Assisted with front office training and associate development
  • Employee of the month for March 2011
Candidate Info
6
years in
workforce
3
years
at this job
9

Guest Services Representative

  • Eased the college transition for many students with energetic, helpful and customized service
  • Improved communication skills through interactions with over 50 students daily and over 400 parents
  • Responsible for $350.00 bank, answering phone calls and customer concerns and distributing mail
  • Trained six new employees on guest services policies and procedures
Candidate Info
11
years in
workforce
3
years
at this job
BA
Social Relations And Policy & Comparative Cultures And Politics
Japanese Language And Culture
10

Guest Services Representative

Greeted and welcomed all hotel guests with a smile.

  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Candidate Info
10
years in
workforce
1
year
at this job
HS
High School Diploma

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