Guest Services Manager Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Guest Services Managers oversee the activity of Guest Service Officers and ensure a good customer experience. Some of their typical duties are managing the check-in process, solving customer complaints, training employees, and gaining feedbacks from guests. A well-written example resume for Guest Services Managers showcases leadership, supervisory skills, previous experience in a hospitality establishment, problem-solving orientation, and courtesy. Large hotels select resumes displaying a degree in hospitality management, while smaller companies may accept candidates holding just a high school diploma.

Want 2-3x more interviews (guaranteed)? Get a Professional Resume Rewrite from ZipJob

1

Guest Services Manager

Facilitated train-the-trainer classes, as well as, New Hire Orientation, ADA and Business Ethics Training.

  • Manage the daily operation of the following departments: Valet, Bellmen, Doormen and Coordinators.
  • Increased employee engagement from 63% to 86 % from 2012 to 2013 while increasing Warm Welcome scores.
  • Effectively manage a department of 54 employees, as well as, interview and train new Ladies and Gentlemen.
  • 2013 Hotel SWOT Champion, facilitated and led the Hotel's departments through the SWOT process.
  • Perform tasks as Manager-On-Duty for the Hotel to effectively manage guest opportunities in the most satisfactory and cost effective manner.
  • Increased Garage parking revenue $472,967 (YTD) from 2012 to 2013 by instituting special event parking increases, cost control and reducing accident claims.
Candidate Info
12
years in
workforce
2
years
at this job
2

Guest Services Manager

Independently manage all sales, customer service, general accounting, financial reporting, administrative, purchasing, inventory control and staffing functions for three departments which included eighteen employees in a newly established casino and harness racetrack.

  • Instrumental in supporting the company's rapid growth and expansion, including increasing revenues and profitability in the last year.
  • Developed and implemented an entire administrative process and structure to professionalize the departments, improve productivity and increase accountability.
  • Created various promotional drawings to increase attendance levels on gaming floor and food venues.
  • Planned events and parties for high end Casino players
Candidate Info
10
years in
workforce
2
years
at this job
AA
Medical Assisting
AA
Business Management
BA
Business Administration
3

Senior Guest Services Manager

Direct leader of 8 different guest services locations. With a 1.2 million budget oversaw 20 commission based team members.

  • Leveraged strengths in cost-effective marketing management and vendor negotiations to end each year an average of 15% under-budget (without compromising business growth goals).
  • Increased and generated over 1 million dollars in sales exceeding yearly estimated goals.
  • Expanded client/vendor base by more than 5 new additional contracts per year.
  • Developed new ticket media strategies for area attractions for ongoing market needs.
  • Implemented and executed new telemarketing packages and promotions to compliment the up sell of our business.
  • Negotiated with local area attractions and vendors ticket media, pricing strategies and upkeep benefiting the company and our partners.
  • Used an integrated approach to create balanced programs for clients to build their respective brands and businesses.
  • Maintained a positive, professional working relationship both internally and externally.
  • Coached and developed my staff to ensure guest service standards and promoted advancement.
  • Leveraged creative solutions to provide a high level of guest service recovery and handle operational challenges.
Candidate Info
13
years in
workforce
13
years
at this job
4

Guest Services Manager

Trained and coached the guest services agents in their performance on a regular basis

  • Acted as an interim Duty Manager and assisted duty managers on certain decision making tasks
  • Coordinated with other departments with regard to various hotels both by guests and other employees
  • Established training modules and materials used during phone interaction with guests and improved the clients phone experience
  • Coordinated with Department Heads in resolving different concerns involved in the hotel's operation
Candidate Info
19
years in
workforce
4
months
at this job
BA
Psychology- Undergraduate
5

Guest Services Manager

Compiled and analyzed customer experience data to identify ways to improve overall customer experience and develop future marketing strategies.

  • Prepared presentations for team meetings that showed changes in sales, and upcoming promotions and initiatives.
  • Led team-building meetings, where standout employees were recognized and identified ways to improve employee performance.
  • Hired and trained new employees in customer service standards, policies, and procedures.
  • Monitored the main floor staff to ensure they were remaining on assigned post, and providing high levels of customer service.
Candidate Info
10
years in
workforce
5
years
at this job
HS
College Prepeatory
BS
Marketing
6

Guest Services Manager

Responded to all hotel issues and problems to make sure the hotel runs smoothly each day.

  • Aided the manager in all his decisions, hiring, business agendas and incentive ideas.
  • Completed paperwork and details the general manager does not tend to and reported to the general manager with problems or concerns she finds within the hotel.
  • Trained new employees.
  • Ensured that each new employee learns how to treat each manager, employee and guest with respect and professionalism.
  • Handled all employee issues and disputes, deals with accounting issues and invoices and supervises all employee hiring and layoffs.
  • Acted as the manager and responds professionally and helpfully to all employee and guest issues.
  • Helped with administrative duties including paperwork and outstanding invoices.
  • Assisted with check-in, answer phones and solve guest requests or complaints.
Candidate Info
14
years in
workforce
1
year
at this job
Leadership
Supervision
7

Guest Services Manager

Scheduled and conducted interviews, then hired many seasonal employees

  • Managed Guest Services employees, as well as other departments within the company
  • Resolved issues for customers and employees
  • Conducted morning meetings to ensure all employees were prepared for day
  • Answered phones and all customers' questions
Candidate Info
3
years in
workforce
10
months
at this job
BA
Psychology
8

Guest Services Manager & Wine Educator

Managed guest center staff and identified areas of concern for customer service while implementing new sales strategies.

  • Fostered ideas to improve existing programs which enhanced our guests' experience and our bottom line.
  • Launched concierge outreach program with positive results reflected in an increased number of visitors to the winery.
  • Conducted terrace tastings, private tastings and seminar tastings resulting in numerous new club member sign ups.
  • Introduced ideas to improve efficiency in the work place and provide for a safer work environment.
Candidate Info
19
years in
workforce
9
years
at this job
C
Marketing & Sales
AS
Occupational Therapy
9

CRM System Manager, Guest Services Manager

Designed web banners, pamphlets, coupons, and mailers with Adobe Photoshop software and Microsoft Publisher for various campaigns

  • Managed the entire CRM system by running reports, developing follow up processes, and overseeing all tasks
  • Received phone calls and internet leads in a BDC setting with a common goal of converting appointments into sales
  • Trained all new employees on how to effectively use the Customer Relations Management System
  • Customized and implemented an internal Customer Satisfaction Survey system
  • Retained customers through consistent phone, e-mail, and social media follow-up as well as CRM reports and campaigns
  • Maintained and update website using HTML coding and HomeNet backweb tools
Candidate Info
3
years in
workforce
3
years
at this job
BA
Communication
10

Guest Services Manager

Managed hotel front office personnel training, and shift scheduling.

  • Coordinated monthly staff meetings that address any outstanding issues.
  • Trained front office staff in the delivery of courteous and professional guest service that is in line with hotel standards.
  • Recruited, trained and oriented front desk staff and housekeepers to service guest needs.
  • Acted as the General Manager in the absence of the acting manager.
Candidate Info
7
years in
workforce
2
years
at this job
HS
High School Diploma

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!